***Acura TL AWD V6-3.7L Technical Service Bulletin # 00-037 Date: 100714

***Acura TL AWD V6-3.7L Technical Service Bulletin # 00-037 Date: 100714

Brakes - Brake Disc Refinishing Information

00-037

July 14, 2010

Applies To:

ALL Models

Brake Disc Refinishing Guidelines

(Supersedes 00-037, dated October 5, 2006, to revise the information marked by the asterisks)

*REVISION SUMMARY

The requirement to refinish new brake discs was removed.*

American Honda does not allow replacement of brake discs under warranty unless the brake disc is beyond its service limit for refinishing. If the

brake disc is within its service limit, you must refinish it. Maximum refinishing limits may be found in the Conventional Brakes section of the

appropriate service manual.

152

*Refinish brake discs only when they are scored or out of specification for runout or parallelism. See the appropriate service manual for the

specifications.*

American Honda requires refinishing of the front brake discs with an on-car brake lathe that mounts to the steering knuckle. Use of an on-car,

steering knuckle-mounted lathe is critical because it corrects runout of the hub and disc as an assembly. Experience has shown that very small

amounts of runout, not felt as brake pulsation initially, will grow and become noticeable as discs are subjected to heat and wear over time and

mileage. Two on-car brake lathes are recommended. The Kwik-Lathe, Model Number KWY-108000501, is supported with automatic shipments of

adapters for new models, when required. The Accu-turn On-car Brake Lathe, Model ACCHONOCLPKG, is also recommended.

A power driver is required for the rear wheel drive NSX and is highly recommended for all others. The model number for the Kwik-Lathe power

driver is KWY-108012005; the Accu-turn lathe includes a power driver. Here are some advantages of using power drivers:

^ The disc is rotated at the optimum speed for a smooth and consistent cut.

^ There is no need to climb in and out of the vehicle to start and stop the engine, or shift the transmission.

^ Securing the opposite wheel with a tie-down strap is not required.

^ There is no waiting for the engine to return to idle and no concern about engine speed changes that can adversely affect brake disc cut and finish.

^ The Traction Control System (TCS) or Vehicle Stability Assist (VSA) is not involved.

^ Consistent cutting speed increases cutting tool life.

ORDERING INFORMATION

Order brake lathes and component parts through the Acura Tool and Equipment Program. To place an order, call or use the fax order form provided

in your Acura Tool and Equipment Program Catalog. Phone lines are open Monday thru Friday from 7:30 am to 7:00 pm Central Time.

WARRANTY CLAIM INFORMATION

None, this bulletin is for information only.

FRONT BRAKE DISCS

The following guidelines show the Kwik-Way lathe setup, the Accu-turn lathe setup is similar.

Setting Up the Vehicle

Put the transmission in Neutral. If you are not using the power drive system, start the engine, and let it warm up to its normal operating temperature

so the idle speed will stabilize to its lowest rpm.

NOTE:

MDX, RDX and all 4WD vehicles must have all four wheels off of the shop floor.

Raise the vehicle on a lift.

Check for loose wheel bearings. You must replace loose wheel bearings before you refinish the brake discs. If you do not, the brake lathe will not

correct for brake disc runout, resulting in an uneven finish and brake pulsation.

Remove the front wheels, then reinstall the wheel nuts with flat washers to compensate for the removed wheel. Torque the wheel nuts to the required

specification (see the appropriate service manual).

Remove the caliper assembly. Use a wire or a S-hook to hold the caliper to the spring or damper tower. Do not kink the brake hose or use it to

support the caliper. If you are not using the power drive system and the vehicle has TCS or VSA, make sure you install a brake pad spreader between

the pads on the hanging caliper. Also, make sure the system is turned off anytime the engine is started. If the system is not turned off, the brakes may

activate, causing the brake pads on the hanging caliper to hit each other or the caliper pistons to fall out.

153

Install the vibration damper on the brake disc. If you are not using the power drive system, make sure you install the protective band around the

wheel nuts.

If you are not using the power drive system, use a fabric tie-down strap to secure the brake disc that is opposite to the one you are refinishing. If you

are working on an Integra Type-R, do not use a tie-down strap; let both front wheels turn freely.

Mounting the Brake Lathe

154

Remove the tool bed from the brake lathe, then mount the brake lathe to the steering knuckle with an Acura 1-piece speed mount. These mounts

provide quicker, more accurate mounting, and can be ordered through the Acura Tool and Equipment Program (see ORDERING INFORMATION).

Acura 1-Piece Speed Mounts

^ P/N KWY-108006000 (For most models)

^ P/N KWY-108007500 (MDX with two-piston calipers)

^ P/N KWY-108009000 (TL with Brembo brakes)

^ P/N KWY-108009500 (2005-07 RL)

Attaching the Power Drive System

1. Make sure the drive motor assembly on the power drive system is level with the brake disc.

155

2. Attach the mounting yoke to the brake disc, and secure it with one of the wheel nuts. Torque the wheel nut to the required specification (see the

appropriate service manual).

3. Attach the driveshaft on the drive motor assembly to the mounting yoke, making sure the center line of the driveshaft is level with the spindle nut

on the wheel hub.

4. Set the lower toggle switch on the drive motor assembly to FWD (counterclockwise rotation) or REV (clockwise rotation).

Setting Up and Adjusting the Brake Lathe

156

Use Kwik-Way cutting bits, P/N KWY-109109223, and the holding screws that come with them. These bits are stamped KW and are available

through the Acura Tool and Equipment Program (see ORDERING INFORMATION).

Before you use the brake lathe, inspect the tips of the cutting bits with a magnifying glass to make sure the tips are not worn out. Each bit has three

tips. If a tip is worn, rotate the bit, and use a new tip. A worn tip produces a poor finish and may cause chattering.

Reinstall the tool bed on the brake lathe with the top of the cutting bits facing up and the feed knobs facing down. Adjust the tool bed until the brake

disc is centered between the cutting bits. For proper refinishing, the brake disc must turn toward the top of the cutting bits.

Do not set the cutting depth on the brake lathe to more than 0.2 mm (0.008 in.) This is two divisions on the cutting knob. Make sure you start your

cut at least 3 mm (0.12 in.) beyond the worn area on the brake disc.

157

If you are cutting a larger diameter brake disc such as that used on MDXs and 1986-90 Legends, make sure you use the 150 cutting bit holders.

These bit holders available through the Acura Tool and Equipment Program (see ORDERING INFORMATION), supersede the original bit holders

and provide better cutting coverage for larger diameter brake discs. Each bit holder is clearly marked for proper installation on the tool holder.

Cutting the Brake Disc

To get the smoothest cut and the best brake disc finish, always use the slowest feed speed on the tool bed feed motor. Place the drive belt on the

smallest pulley of the feed motor and on the largest pulley of the hand wheel.

Make sure the lower toggle switch on the power drive system drive motor assembly is set to the proper rotation to turn the brake disc toward the top

of the cutting bits. Plug the tool bed feed motor into the power outlet on the drive motor assembly, then turn on the drive motor with the upper toggle

switch on the assembly.

If you are not using the power drive system, make sure the transmission is in 1st gear or Reverse (2nd gear on Integra Type-Rs) and the engine is

idling, but not at a fast idle. If the transmission and engine are at higher gears and speeds, you will damage the cutting bits.

Turn on the tool bed feed motor, and snap it into place; there should be tension on the feed belt. Cut the brake disc until the cutting bits clear the

outer edge of the disc. The cutting bits should produce a smooth, consistent finish with no chatter marks or grooves.

If the disc did not clean up entirely on the first pass, reset the brake lathe and make a second pass.

Finishing the Job

Remove the vibration damper and the protective band (if used). Use a micrometer to measure the thickness of the brake disc. Make sure the

thickness is within the service manual specifications. Clean the brake disc with soapy water or brake cleaner, then wipe it dry. Use a vacuum cleaner

to remove any dust or chips, but do not use compressed air.

Unplug the tool bed feed motor from the drive motor assembly, and remove the mounting yoke from the brake disc. Remove the speed mount from

the steering knuckle.

Apply a small amount of Molykote 77 grease to the brake pad shims. Reinstall the caliper assembly. (If you did not use the power drive system, use

the brake pad spreader to push the pistons back into the caliper.) Torque the nuts and bolts to the required specification (see the appropriate service

manual).

Refinish the other front brake disc using the same guidelines.

Check the brake fluid level, then test-drive the vehicle to make sure the brake pedal is firm and does not pulsate. Lightly apply the brakes about 20

times during the test-drive to seat the brake pads.

REAR BRAKE DISCS

It is possible to use an on-car lathe on some models if the rear caliper mounts are low enough to allow the lathe to clear the vehicle body. A power

driver is needed for front wheel drive models. Refinish rear brake discs on bench mounted equipment if necessary.

Follow the same guidelines you used for refinishing front brake discs, noting these differences:

^ MDX: If you are not using the power drive system, make sure the transmission is in low gear and the VTM-4 LOCK switch is on (the light in the

switch is lit).

158

^ All others: Mount the brake lathe to the rear knuckle with the Acura 2-Piece Adapter (P/N KWY-108102504). You can order the 2-piece adapter

through the Acura Tool and Equipment Program (see ORDERING INFORMATION).

Disclaimer ***Acura ZDX V6-3.7L Technical Service Bulletin # 10-012 Date: 120830

Disclaimer ***Acura ZDX V6-3.7L Technical Service Bulletin # 10-012 Date: 120830

Electrical - MID Displays 'CHECK BATTERY SENSOR'/DTC B1192

10-012

*Applies To:

2010 MDX - From VIN 2HNYD2H..AH5OOOO1 thru 2HNYD2H..AH509654

2010 ZDX - From VIN 2HNYB1H..AH500001 thru 2HNYB1H..AH501670*

August 30, 2012

MID Displays CHECK BATTERY SENSOR With DTC B1192 Stored

(Supersedes 10-012, dated May 14, 2010, to revise the information marked by asterisks)

*REVISION SUMMARY

Under PARTS INFORMATION, MDX and ZDX part numbers were changed.*

SYMPTOM

The MID displays CHECK BATTERY SENSOR, and DTC B1192 (gauge control module lost communication with the battery sensor) is stored.

NOTE:

The MID may also display other battery messages. Do not use this service bulletin if the MID displays BATTERY CHARGE LOW or

REPLACE BATTERY.

PROBABLE CAUSE

The battery sensor assembly on the negative battery cable has failed.

CORRECTIVE ACTION

Replace the negative battery cable.

PARTS INFORMATION

Negative Battery (Ground) Cable:

*MDX - P/N 06326-STX-A00

ZDX - P/N 32600-STX-A03*

SPECIAL TOOL

Acura Computer Memory Saver: T/N EZRMS4000A

NOTE:

The Honda version of this special tool, T/N EZRMS4000H, was shipped to Acura dealers in 2006.

10

*Additional Memory Saver tools can be ordered through Acura Tool and Equipment Program Online Catalog: Log on to the interactive Network

(iN). Click on Service/Quick Link/Tool and Equipment Program or call.*

WARRANTY CLAIM INFORMATION

The normal warranty applies.

Operation Number: 710103

Flat Rate Time: 0.2 hour

Failed Part: 32600-STX-A01

Defect Code: 06801

Symptom Code: 03205

Skill Level: Repair Technician

DIAGNOSIS

Check that the battery sensor fuse is the correct type and is not blown, and that the battery sensor 2P cable is connected:

^ On MDX, check for a blown No.9 (7.5 A) micro fuse in the main under-hood fuse box.

- If the No.9 fuse is blown, replace it with a 7.5 A micro fuse. Clear the DTC and the MID message, then recheck the system. If the fuse blows

again, troubleshoot its cause.

- If the No.9 fuse is OK, go to REPAIR PROCEDURE.

On ZDX, check for a blown No.11(7.5 A) mini fuse in the auxiliary under-hood fuse/relay box.

A 7.5 A micro fuse will fit in the No.11 slot, but won't provide the necessary electrical contact. This could lead to a misdiagnosis, because this poor

contact will eventually set the same DTC (B1192) and MID message (CHECK BATTERY SENSOR) as if the battery sensor has failed.

- If the No.11 fuse is blown, or is a micro fuse, replace it with a 7.5 A mini fuse. Clear the DIG and the MID message, then recheck the system. If

the fuse blows again, troubleshoot its cause.

- If the No.11 fuse is OK, and a 7.5 A mini fuse is in the slot, go to REPAIR PROCEDURE.

REPAIR PROCEDURE

1. Make sure the computer memory saver is fully charged and ready to use.

2. Write down the anti-theft code for the audio system or the audio/navigation system.

3. Connect the computer memory saver to the data link connector (DLC).

4. Make sure the ignition switch is in LOCK (0). On ZDX models with the keyless access system, make sure that the power mode is set to

VEHICLE OFF.

11

5. Disconnect the battery sensor 2P connector.

6. Disconnect the negative battery cable, and isolate it from the battery.

7. Remove the bolt securing the ground cable to the vehicle's body, then remove the negative battery cable assembly.

8. Attach the new negative battery cable assembly ground cable to the body. Torque its bolt to 6.9-11.8 Nm (5.0-8.7 lb-ft).

9. Attach the negative battery cable to the negative battery terminal. Torque its nut to 4.0-6.0 N.m (3.0-4.5 lb-ft).

10. Connect the battery sensor 2P connector.

11. Apply multipurpose grease to the battery terminals to prevent corrosion.

12. Disconnect the computer memory saver from the DLC.

13. Do the power tilt and telescopic steering wheel system memorization procedure:

^ On MDX, insert the retractable key into the ignition switch, then remove it. The steering wheel automatically moves fully in and up to let you

know the system has reset.

^ On ZDX, insert the retractable key into the ignition switch, then remove it. Or, on models with the keyless access system, set the power mode to

VEHICLE OFF. With either system, the steering wheel automatically moves fully up to let you know the system has reset.

14. Turn on the radio, and check the channel presets to make sure they are working.

15. If the tailgate was opened while the battery was disconnected, the power tailgate control unit must be reset. With both battery cables attached,

12

reset the control unit by manually lowering and fully closing the tailgate. Operate the power tailgate to make sure it has reset.

16. Initialize the navigation system (see page 3).

17. To clear the Battery Sensor DTC using the HDS, from the system selection menu:

^ Select BODY ELECTRICAL, then select GAUGES from the sub-system menu.

^ Next, select DTCs and clear the Battery Sensor DTC, using the CLEAR DTCs button.

18. To clear the AcuraLink message:

^ Press and hold MENU, MAP, and CANCEL simultaneously for about 5 seconds until the display changes to the DIAGNOSTIC ITEMS

mode.

NOTE:

DO NOT select DATA RESET on this screen; doing so will deactivate the client's AcuraLink account and all its settings.

^ Using the navigation system's interface dial, highlight DETAIL INFORMATION & SETTING, then select it by pressing Enter.

^ Select XM (HIP).

^ Select XM (HIP) DIAG.

^ Select DIAGNOSTIC INFO.

^ Select the Battery Sensor DTC; a message will appear; press Enter. At the "delete DTC" confirmation screen, press Enter, then Yes. The

DTC and AcuraLink display message will be erased.

INITIALIZING THE NAVIGATION SYSTEM

Any time the navigation system loses power, such as through battery disconnection, it must be initialized by doing these procedures, in this order:

^ Entering the Security Code

^ GPS Initialization

^ Map Matching

Entering the Security Code

Turn the ignition switch to ON (II). For ZDX models with the keyless access system, select the ON mode. Enter the client's 5-digit anti-theft security

code.

If the security code is lost or unavailable, you can get it from the iN using the navigation unit's serial number. To get the serial number without

removing the audio-navigation unit, do this:

^ Press and hold the MENU, MAP/GUIDE, and CANCEL buttons at the same time.

^ At the Select Diagnosis Items screen, select Detail Information & Settings > Unit Check > ECU Info.

The system runs a brief diagnosis, then the audio-navigation unit's serial number displays at the bottom of the screen.

^ Use the Anti-Theft Code Inquiry option on the iN to enter the navigation unit's serial number, which will then provide its 5-digit anti-theft code.

The iN may display more than one code for a given serial number. Because serial numbers are not unique, you may have to try entering more than

one 5-digit code. If no anti-theft code is shown, or if the codes given do not unlock the audio-navigation unit, call the Honda Automobile

Warranty Department.

GPS Initialization

Depending on the length of time the battery was disconnected, the system may require GPS initialization.

^ After battery reconnection, if the navigation system displays the disclaimer screen, GPS initialization is not needed. Go to Map Matching.

13

^ If GPS initialization is needed, this text box appears on the navigation screen:

To initialize the GPS system:

^ Park the vehicle outside with an unobstructed view of the sky, and leave the engine running. The system searches for available GPS satellites, and

gets their orbital signal information.

NOTE:

The average time to acquire a GPS signal is less than 10 minutes, but it can take as long as 45 minutes.

^ Once the navigation system acquires its GPS signal, it displays the disclaimer screen. Go to Map Matching.

^ If the system does not initialize within 10 minutes, this screen appears:

Follow the screen's instructions, moving the vehicle to a different location away from tall buildings, large trucks, trees, parking structures,

mountains, and/or tunnels.

Once the system initializes, the disclaimer screen appears. Go to Map Matching.

Map Matching

Drive the vehicle on a road shown on the navigation system's map screen. Do not enter a destination at this time.

When the name of the current road you are driving on appears at the bottom of the screen, the initialization process is complete.

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 08-051 Date: 130221

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 08-051 Date: 130221

AcuraLink(R) - Warranty Exchange, Out of Warranty Repair

08-051

February 21, 2013

Applies To:

See VEHICLES AFFECTED

AcuraLink Control Unit (XM/HIP Receiver) In-Warranty Exchange/

Out-of-Warranty Repair

(Supersedes 08-051, dated March 7, 2011, to revise the information marked by the black bars and asterisks)

REVISION SUMMARY

*^ Under VEHICLES AFFECTED, the model years and models were changed.

^ Under PARTS INFORMATION, some 2012 and 2013 model year parts were added.*

BACKGROUND

Remanufactured AcuraLink control units

(XM receivers) are now available for certain models.

292

VEHICLES AFFECTED

293

PARTS INFORMATION

COMPONENT REPLACEMENT POLICY

Use only remanufactured components for warranty repairs on client vehicles. Follow the warranty information and procedures given in this service

bulletin.

^ Use new components to repair new, unsold vehicles.

^ A new component may be used to repair a client's vehicle only if the remanufactured component is currently unavailable from American Honda.

^ You must receive authorization from your District Parts and Service Manager (DPSM) before ordering a new component.

WARRANTY CLAIM INFORMATION

Operation Number: From the Flat Rate Manual

Flat Rate Time: From the Flat Rate Manual

Failed Part: Use the parts catalog in ISIS to look up the appropriate original factory equipped part number.

Defect Code: From the Flat Rate Manual

Symptom Code: From the Flat Rate Manual

Part used for repair: Use the RM part number from the repair order.

Example: P/N 39820-TL2-A52RM

Skill Level: Repair Technician

294

IN-WARRANTY EXCHANGE DIAGNOSIS

Service Consultant:

1. Interview the client to get as much information as possible. Information such as where and when the problem occurs is vital to the diagnosis

including any information/dates of exchanges between the client and XM support. This information also helps you to determine if the AcuraLink

control unit is operating normally, or if a problem exists with the client's XM account. Write the complaint on the repair order.

2. Call XM Satellite Radio at 800-852-9696 to verify the client's account status and the current services being provided. For example, is the client

paying for XM, but not traffic or weather?

NOTE:

Call and verify the account status.

Service Technician:

1. Print out the AcuraLink Control Unit Core Return Form from an iN workstation.

From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Enter the model and the model year.

- Enter keywords ACURALINK CORE RETURN.

- Select AcuraLink Control Unit Core Return

Form from the list.

2. Duplicate and confirm the problem using the client information written on the repair order, then write down the results on the repair order.

Using the SYMPTOM TROUBLESHOOTING INDEX in the appropriate service manual, find the symptom that matches the client's complaint,

and follow the diagnostic procedure:

^ Refer to the appropriate section in the service manual, or

^ From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Enter the model and the model year.

- Enter keyword ACURALINK.

- Select the appropriate Service Bulletin,

ServiceNews article, or Symptom

Troubleshooting from the list.

3. Repair the vehicle according to your diagnosis, then confirm the repair by trying to duplicate the client's original complaint:

^ If the problem is gone, return the vehicle to the client.

^ If the problem is still there, go to step 4.

4. Replace the AcuraLink control unit with a remanufactured unit:

^ For warranty repairs, go to IN-WARRANTY EXCHANGE.

^ For vehicle service contract (VSC) and certified used car (CUC) repairs, call.

For goodwill repairs, contact your DPSM.

295

IN-WARRANTY EXCHANGE

Service Technician:

1. If, after reviewing all publications available through the iN and talking directly to XM support you cannot repair the problem, order a

remanufactured AcuraLink control unit through the Open Ordering System.

2. You will receive a remanufactured AcuraLink control unit, packed in a reusable shipping box. Save this box and the packing materials. You must

return the failed AcuraLink control unit core in this box. Otherwise, your dealership risks being billed a $1,500.00 core loss charge and the core

will be sent back to your dealership.

3. Remove and replace the failed AcuraLink control unit:

^ Refer to the Audio, Navigation, and Telematics section of the appropriate service manual, or

^ From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Enter the model and the model year.

- Online, enter keywords ACURALINK REMOVAL, and select AcuraLink Control Unit (XM Receiver) Removal/Installation from the

list.

NOTE:

Call XM Satellite Radio at 800-852-9696 to update the client's account with the new XM/HIP serial number. Also, call Acura Client

Services to reactivate AcuraLink.

4. Make sure the failed AcuraLink control unit core is not disassembled. If the core is disassembled, your dealership will be debited a $1,500 core

loss charge.

5. Put the failed AcuraLink control unit core in the same box that the remanufactured unit came in.

Parts Manager:

6. Place the printed copy of the completed AcuraLink Control Unit Core Return Form and the paid warranty claim form into the core return box

with the failed AcuraLink control unit core.

7. Ship the failed AcuraLink control unit core to the appropriate location by using the prepaid shipping label that came with the remanufactured

AcuraLink control unit. If you need additional prepaid shipping labels, contact Remanufactured Parts Operations.

^ Complete the shipping label with your dealer information.

^ Pack one control unit per box, and use a separate shipping label for each one.

^ On the line requesting Your Internal Reference Information, enter YOUR DEALER NUMBER and the WARRANTY CLAIM NUMBER.

NOTE:

If the failed AcuraLink control unit core is not received at the specified address within 30 days from the warranty claim paid date, your

warranty claim will be debited, and your dealership will be issued a core loss fee of $1,500.

8. On the repair order, write down the warranty claim number, the original part number, the serial numbers from both the faulty and remanufactured

units, and the return tracking number.

9. Ship the faulty unit in the same box the remanufactured unit came in. Make sure you include this required paperwork:

^ A copy of the AcuraLink Control Unit Core Return Form.

^ A copy of the paid warranty claim.

NOTE:

If you return a failed AcuraLink control unit core without the proper forms, your warranty claim will be debited, and the core will be sent

back to your dealership.

OUT-OF-WARRANTY REPAIR

296

NOTE:

If you are making a repair or exchange because of a service bulletin or a service campaign, do not use OUT-OF-WARRANTY procedures. Refer

to IN-WARRANTY EXCHANGE for more information.

Service Consultant:

1. Give your client an estimate for repairing the unit (see step 6), plus the labor cost to replace it.

Service Technician:

2. Print out the Out-of-Warranty/New Replacement

AcuraLink Control Unit Repair Form.

^ From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Enter the model and the model year.

- Enter keywords ACURALINK REPAIR FORM.

- Select Out-of-Warranty/New Replacement

AcuraLink Control Unit Repair Form from

the list.

3. Fill out the technician section of the Out-of- Warranty/New Replacement AcuraLink Control Unit Repair Form.

4. Remove the faulty unit. Give the unit to your parts department.

Parts Manager:

5. Fill out the parts manager section of the Out-of-Warranty/New Replacement AcuraLink Control Unit Repair Form. Make sure you include your

name, a department, and a dealership phone number in the blank space on the repair form.

6. Contact the manufacturer to request an estimate for the cost of the repair plus shipping.

Prices are subject to change; please call for a current firm price on repair.

7. Get the required paperwork:

^ Paying by check - Issue a dealership check

made out to Pioneer Electronics for the cost of the repair and return shipping.

^ Paying by credit card (Visa or MasterCard only) - the control unit repair form must be completed by the parts manager. When you use a

credit card, fill in all of these fields:

- Credit card number

- Credit card expiration date

- Printed name (as shown on credit card)

- Signature (authorized card holder)

- Phone number

- Authorized charge amount

NOTE:

If you send a faulty unit without a check or complete credit card information, it may result in additional time to process your repair, and

the manufacturer may send the unit back to you unrepaired, or they may repair it and send it back C.O.D.

^ Make a copy of the completed Out-of-Warranty / New Replacement AcuraLink Control Unit Repair Form. If you send the manufacturer the

faulty unit without a copy of the form, they will hold the unit unrepaired until they receive one.

297

8. Carefully pack the faulty unit and the paperwork in a suitable box, and label the box clearly. You are responsible for lost or damaged units; keep

all shipping documents and insurance receipts.

9. Ship the faulty unit to Pioneer Electronics via UPS.

Pioneer Electronics Service, Inc.

2161 Dividend Dr.

Columbus, OH 43228

614-777-7200

NOTE:

^ The manufacturer will repair the unit and ship it back within 5-7 working days, via UPS Ground pre paid, or 2nd Day Air (whichever you

requested). Units damaged by misuse or mishandling cannot be shipped back within the usual 5-7 days.

^ The manufacturer guarantees the repair for 90 days from the date of the paid client repair order.

10. To check on the status of your repair order, call the manufacturer.

If your client has any further questions or concerns, have them call Acura Client Services.

NOTE:

A damaged unit may need extra repair. If so, the manufacturer will call you with an estimate of any added charges.

^ If you accept the estimate, mail a dealership check for the additional amount to the manufacturer, authorize the increased amount to be

applied to the credit card payment, or have the manufacturer ship the repaired unit back to you, and you pay the difference upon arrival

(C.O.D.).

^ If you reject the estimate, the faulty unit will be returned to you along with a refund. However, you will be charged $30.00 (C.O.D.) for

diagnosis, shipping, and handling. The unit will be shipped back to you, via UPS Ground.

Completing The Out-of-Warranty/New Replacement AcuraLink Control Unit Repair Form

298

299

300

NOTE:

It is very important that you fill out this form fully and accurately. An accurate explanation of the problem and conditions helps the manufacturer

to duplicate the problem, speeding the repair, and reducing the number of No Trouble Found" (NTF) units.

Disclaimer***Acura Truck MDX V6-3.7L Technical Service Bulletin # 02-020 Date: 120816

Disclaimer***Acura Truck MDX V6-3.7L Technical Service Bulletin # 02-020 Date: 120816

Restraints - OPDS Unit Initialization Procedure

02-020

August 16, 2012

Applies To:

Models with OPDS Unit - ALL

Initializing the OPDS Unit

(Supersedes 02-020, dated July 16, 2004, to revise the information marked by the asterisks)

REVISION SUMMARY

*^Under TOOL INFORMATION, Honda Diagnostic System (HDS) software information was changed.

^ Under INITIALIZING THE OPDS UNIT: HONDA DIAGNOSTIC SYSTEM, new information was added.

^ Under INITIALIZING THE OPDS UNIT: MANUAL MODE, a step was deleted.*

To work properly, the occupant position detection system (OPDS) unit must be initialized whenever you replace the SRS unit, the OPDS unit, or the

11

seat-back cover or seat-back cushion in the front passenger's seat.

You can initialize the OPDS unit two different ways: (1) using the Honda Diagnostic System (HDS) or (2) using the Manual Mode.

TOOL INFORMATION

*Honda Diagnostic System (HDS) with latest software version.*

or

SCS Service Connector: PIN O7PAZ-0010100 (Two required for 3.5RL.)

WARRANTY CLAIM INFORMATION

For warranty claim information, refer to the appropriate service bulletin or the flat rate manual.

INITIALIZING THE OPDS UNIT: HONDA DIAGNOSTIC SYSTEM

*NOTE:

This bulletin applies to vehicles with an OPDS unit. For information on vehicles equipped with an ODS unit, refer to these job aids and training

modules.

^ Job Aid:SRS Troubleshooting Process

^ Job Aid: SRS Occupant Detection System (ODS) Troubleshooting and Repair

^ Training Module: RSC24 Restraints TIS Procedures

^ Training Module: RSC26 Restraints System Repair Procedures*

1. Adjust the front passenger's seat-back to a normal upright position, and remove anything that is on or near the seat.

2. Start the engine, and turn on the A/C. Close the doors and windows, and run the A/C in Recirculation mode for 30 minutes. (This will dry out

any moisture that may be in the front passengers seat.)

3. Turn the ignition switch to LOCK (0).

4. Connect the Honda Diagnostic System (HDS) with the latest software version to the 16P data link connector (DLC).

5. Turn the ignition switch to ON (II), and then turn on the HDS.

6. At the screen prompts, enter the VIN and the odometer reading, and then verify the correct date and time.

7. From the System Selection Menu screen, select SRS.

8. From the Mode Menu screen, select Miscellaneous Test.

9. From the Miscellaneous Test Menu screen, select OPDS Initialization.

10. Follow the remaining screen prompts to complete the OPDS initialization process. If the initialization fails, try initializing the OPDS unit using

the Manual Mode.

INITIALIZING THE OPDS UNIT: MANUAL MODE

1. Adjust the front passenger's seat-back to a normal upright position, and remove anything that is on or near the seat.

2. Start the engine, and turn on the A/C. Close the doors and windows, and run the A/C in Recirculation mode for 30 minutes. (This will dry out

any moisture that may be in the front passenger's seat.)

3. Turn the ignition switch to LOCK (0).

4. All models except 3.5RL: Connect the Honda Diagnostic System (HDS) with the latest software version to the 16P data link connector (DLC).

Leave the ignition switch turned to LOCK (0). Turn on the HDS.

5. 3.5RL only: Plug the SCS service connector into the 2P service check connector. Do not use a jumper wire. Refer to page 24-88 of the 1996-01

3.5RL Service Manual for details. (In ISIS, use the keyword OPDS, and select Initializing the OPDS from the list.) Go to step 7.

6. From the Select Mode screen, select SCS, and follow the screen prompts.

12

7. Plug the SCS service connector into the 2P memory erase signal (MES) connector, as shown.

Do not use a jumper wire. (For a 3.5RL, you need a second SCS service connector for this step.)

8. Turn the ignition switch to ON (II).

9. Watch the SRS indicator. (It comes on for about 6 seconds and then goes off.) Unplug the SCS service connector from the 2P MES connector

within 4 seconds after the indicator goes off.

10. When the SRS indicator comes on again, plug the SCS service connector into the 2P MES connector within 4 seconds after the indicator comes

on

11. When the SRS indicator goes off, unplug the SCS service connector from the 2P MES connector within 4 seconds.

12. Watch the SRS indicator:

13

^ If the indicator blinks twice and then goes off, the OPDS unit is initialized. Turn the ignition switch to LOCK (0), and disconnect the HDS

(all models except 3.5RL) or unplug the SCS service connector from the 2P service check connector (3.5RL only). Return the vehicle to

your customer.

^ If the indicator blinks twice and then stays on, the OPDS unit is initialized, but the SRS DTCs need to be cleared. Go to step 13.

^ If the indicator stays on without first blinking, the OPDS unit is not initialized. Repeat steps 3thru 10.

13. Turn the ignition switch to LOCK (0), Disconnect the HDS (all models except 3.5RL) or unplug the SCS service connector from the 2P service

check connector (3.5RL only).

14. Plug the SCS service connector into the 2P MES connector. Do not use a jumper wire.

15. Turn the ignition switch to ON (II).

16. Watch the SRS indicator. (It comes on for about 6 seconds and then goes off.) Unplug the SCS service connector from the 2P MES connector

within 4 seconds after the indicator goes off.

17. When the SRS indicator comes on again, plug the SCS service connector into the 2P MES connector within 4 seconds after the indicator comes

on.

18. When the SRS indicator goes off, unplug the SCS service connector from the 2P MES connector within 4 seconds. (The SRS indicator blinks

twice to indicate that the memory has been cleared.)

19. Turn the ignition switch to LOCK (0), and wait for 10 seconds.

20. Turn the ignition switch to ON (II). (The SRS is OK if the SRS indicator comes on for 6 seconds and then goes off.) If the DTC clearing fails,

repeat the process two more times. If the DTC clearing fails again, check for set SRS DTCs, and troubleshoot in accordance with the

appropriate service manual.

reman unit. ***Acura ZDX V6-3.7L Technical Service Bulletin # SN061000-07 Date: 061001

reman unit. ***Acura ZDX V6-3.7L Technical Service Bulletin # SN061000-07 Date: 061001

A/T - Shock Or Noise When Engaging

A/T Engagement Shock or Noise? Neutralize the Engine Mounts

To cut down on engine noise and vibration, the subframe and engine mounts isolate the engine and transmission from the passenger compartment. If

any of the subframe mounts or engine mounts are binding, they can increase engagement shock, transmission noise, or engine vibration.

Before you replace an A/T for an engagement shock or noise complaint, test-drive an identical known-good vehicle to make sure the shock or noise

isn't just a normal characteristic. If your service client's vehicle is worse compared to the known-good vehicle, refer to the applicable S/M to

neutralize the engine mounts. If the S/M has no such procedure, then follow these steps instead:

1. Loosen the main engine mounting bolts until they're just finger-tight.

2. Start the engine, and set the parking brake.

3. Apply the brakes, and then shift back and forth between Drive and Reverse several times.

4. Shift to Park, and shut off the engine.

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 09-027 Date: 110212

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 09-027 Date: 110212

Electrical - ED-18 Battery Analyzer Update Info.

09-02?

February 12, 2011

92

Applies To:

All Acura Vehicles

ED-18 Battery Analyzer Update Information

(Supersedes 09-027, dated June 30, 2009, to revise the information marked by the asterisks)

*REVISION SUMMARY

Under SOFTWARE VERSION, the method to check the current software was updated.*

INTRODUCTION

The software for the ED-18 Battery Analyzer (or tester) is updated periodically to fix software bugs and enhance the tool's function. To help you

update the ED-18 tester more quickly, Acura no longer distributes CDs for the tester. You can now use the Midtronics ED-18 update wizard to

download software and firmware to your ED-18 tester using a PC and the Internet. It is extremely important to use the latest ED-18 software to

ensure that the current battery testing procedures are used.

Acura introduced a new policy to ensure that ED-18 testers are updated promptly. The ED-18 software must now be updated within 3 days of

receiving notification from an iN message or other Acura communication. If an out-of-date version is used, any battery replacements may not be

covered under warranty.

ED-18 UPDATE REQUIREMENTS

^ ED-18 Battery Analyzer:

ED-18 Version 1: P/N INBED18LLH

ED-18 Version 2: P/N INB17191845

^ R5232 (25 pin to 9 pin) interface cable:

P/N MTRi30ii2A*

^ 7/64" hex wrench: P/N INB17191270*

*Both the R5232 interface cable and the hex wrench

were included with the ED-18 update that was

shipped to dealerships in November 2008.

^ A fully charged 12-volt automotive battery, any size

^ Internet access

^ An IBM-compatible PC:

- Windows 95 operating system or higher (Windows 2000 or XP is preferred)

- CD ROM

- R5232 (9 pin) serial port, or an R5232 to USB

Adapter (P/N MTRA164)

(Some newer computers do not have an R5232

port. You will need to order the R5232 to USB

adapter to update your ED-18 testers.)

To order the ED-18 Battery Analyzer version 2, the interface cable, the R5232 to USB adapter, or the hex wrench, go to the Acura Tool and

Equipment catalog on the iN (select Service > Service Bay > Tool and Equipment > Online Catalog), or call.

NOTE:

The ED-18 Battery Analyzer version i is no longer available for purchase.

SOFTWARE VERSION

*The current software version is listed online. Go to the iN (select Service > Service Bay > Diagnostic Tools Software Versions).*

To check the ED-18 version 1 software, click on:

Info > Version. The version number is located near the

top of the version screen.

To check the ED-18 version 2 software:

^ Turn on the tester, and read the version number on the screen. It should appear for about 3 seconds.

93

^ Or, you can click on: Language > Options> Info > Version. The version number is located near the top of the version screen.

WARRANTY CLAIM INFORMATION

None. This service bulletin is for information only.

ED-18 UPDATE INSTRUCTIONS

1. Make sure the ED-18 is off, then detach the printer by using the hex wrench to remove the two screws at the bottom of the printer. Pull the

printer straight out from the ED-18 to avoid damaging the connector terminals.

2. Connect the R8232 interface cable to the ED-18

where the printer was connected, then connect the

interface cable to your PC.

NOTE:

If your computer doesn't have an R8232 serial port, use the R8232 to USB adapter.

3. Connect the ED-18 battery clamps to a fully charged 12-volt battery.

4. Online, go to www.midtronics.com/home/clientlogin/clientlogin.aspx:

5. Enter your username and password, then click the Login button.

^ For ED18 version 1:

Username: acuraedv1

Password: acuraedv1

^ For ED18 version 2:

Password: acuraedv2

Username: acuraedv2

6. You should see an image of your ED-18 tester.

Click on the highlighted Update Software link under the image.

94

NOTE:

The ED-18 tester version 2 software is shown for example. Version i is similar.

7. Fill in your dealer number, the service manager's name, and the ED-18 serial number(s). The dealer name, the dealer address, and the

dealer phone number are automatically filled in. Click SUBMIT REQUEST.

8. You should see the image of your ED-18 tester again. Click on the highlighted Acura ED-18 V2 Software Update link.

9. A File Download - Security Warning screen appears. Select Run.

10. A file will be downloaded to your computer. After it

is finished, an Internet Explorer - Security

Warning screen appears. Select Run.

NOTE:

Depending on your network setup, you may see more warning screens than are seen here.

11. Turn on the ED-18.

12. Before using the Midtronics update utility, make sure your computer port settings are correct. Click on: My Computer > Control Panel >

System > Hardware Tab > Device Manager.

Or, you can click on: Windows Start button >

Settings > Control Panel > System > Hardware

Tab > Device Manager.

95

NOTE:

If you are using the RS232 to USB adapter, make sure to plug it in before checking the port settings.

Expand Ports, and check the communications port number. The communications port number should match the COMM number in the Midtronics

update utility. If the numbers do not match, click on the arrows next to the COMM windows in the Midtronics update utility, and change the number

to match the computer system's port number.

96

Make sure this communications port number matches the COMM number on the update. If it does not, change the number on the update.

13. Click on Start to begin the update which takes about a minute. A progress bar appears. Wait until you get a message indicating the update was

successful.

NOTE:

^ If the clamps come off the battery, or the R8232 interface cable comes loose, turn the ED-18 off, then back on. When the logon screen

appears on the ED-18, click on Start to restart the update.

^ If the error message Flash not erased appears, replace the AA batteries in the ED-18, and try the update again.

14. Click on OK on the ED-18 update.

15. Click on Quit on the ED-18 update. Make sure the message UPDATE COMPLETE appears on the ED-18 tester.

16. Turn the ED-18 tester off, then back on.

17. Confirm the software on the ED-18 tester is updated to the software version listed under SOFTWARE VERSION.

NOTE:

If you have any problems updating the ED-18, call Midtronics at 866-592-8054.

18. Reinstall the printer.

19. If you have more than one ED-18, repeat the update procedure for each unit.

97

20. Once all ED-i8s are updated, store the R5232 interface cable and the hex wrench in a safe location for future updates.

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 10-030 Date: 100813

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 10-030 Date: 100813

ABS/TCS - VSA Indicator ON/DTC 118

10-030

August 13, 2010

Applies To:

2010 TL SH-AWD M/T - ALL

VSA System Indicator Is On With DTC 118; MID Indicates CHECK HILL START ASSIST SYSTEM

SYMPTOM

The VSA system indicator comes on with DTC 118

(clutch pedal position switch B), and the MID indicates

CHECK HILL START ASSIST SYSTEM.

PROBABLE CAUSE

The clutch pedal was repeatedly not released fully during shifting, causing the VSA control unit to incorrectly judge a clutch solenoid malfunction.

CORRECTIVE ACTION

Update the VSA control unit software with the HDS, then do the VSA sensor neutral position memorization.

SOFTWARE INFORMATION

HDS Software Version:

2.022.104 (Aug 2010) or later.

HDS Control Module (CM) Update:

Database Update 21-JUL-2010 or later.

NOTE:

To avoid an incorrect repair that would not be covered under warranty, use the software version listed above or a later version.

The updated VSA software program ID and PIN are shown below. If the HDS is loaded with the latest software, and it displays No Update Needed

during the update, the software for this service bulletin is already installed.

WARRANTY CLAIM INFORMATION

The normal warranty applies.

Operation Number: 4135A1

Flat Rate Time: 0.3 hour

Failed Part: P/N 57114-TK5-A54

Defect Code: 03214

Symptom Code: 03205

Skill Level: Repair Technician

REPAIR PROCEDURE

1. Update the VSA control unit software with the HDS. Refer to Service Bulletin 01-026, Updating Control Units/Modules.

166

NOTE:

If an error code SD or 50 occurs after re-flash process is completed, follow the instructions of the HDS. Turn the ignition switch OFF then

ON (II), and retry programming. If the update was successfully completed, the HDS will state "this vehicle does not need an update at this

time".

2. Do the VSA Sensor Neutral Position Memorization with the HDS, and follow the screen prompts.

^ At the online DVD order site, by clicking on the FAQs link (see ORDERING A DVD). ***Acura ZDX V6-3.7L Technical Service Bulletin # 11-029 Date:

^ At the online DVD order site, by clicking on the FAQs link (see ORDERING A DVD). ***Acura ZDX V6-3.7L Technical Service Bulletin # 11-029 Date:

110930

Body - Front Inner Fender Warped/Not Flush With Fender

11-029

September 30, 2011

Applies To:

2010-11 ZDX - ALL

Front Inner Fender Is Warped, Does Not Fit Flush Against the Fender

SYMPTOM

57

The front inner fender is warped, creating a gap at the rear of the front wheelwell.

PROBABLE CAUSE

The inner fender warped in high temperatures.

CORRECTIVE ACTION

Replace both front inner fenders, and install fender stiffeners using new screws.

PARTS INFORMATION

Left Inner Fender:

P/N 74151-SZN-A00

Left Fender Stiffener:

P/N 741 52-SZN-A00

Right Inner Fender:

P/N 74101-SZN-A00

Right Fender Stiffener:

P/N 741 02-SZN-A00

Screw, 5x20 (12 required):

P/N 90103-TA0-000

TOOL INFORMATION

Push Pin/Grab Rail Cap Pliers:

T/N 07AAC-001A100

WARRANTY CLAIM INFORMATION

The normal warranty applies.

Operation Number: 8131J8

Flat Rate Time: 0.6 hour

Failed Part: 74151-SZN-A00

Defect Code: 00401

Symptom Code: 00101

Skill Level: Repair Technician

58

REPAIR PROCEDURE

NOTE:

^ Put gloves on to protect your hands.

^ Take care not to scratch the body.

1. Raise and support the vehicle.

2. Remove the wheel nuts and the front wheels.

3. Remove both front inner fenders:

^ Remove the nine screws.

^ From under the front bumper, remove the bolt and detach the two clips securing the bumper and the inner fender.

^ Using the push pin pliers, remove the 11 remaining clips securing the inner fender to the body.

NOTE:

Discard the six screws and use the new ones with a smaller head.

4. Install the new inner fender and stiffener:

59

^ If any clips are damaged or stress-whitened, replace them with new ones.

^ Push the clips into place securely. Torque the bolt to 7.4 N.m (5.5 lb.ft)

Disclaimer***Acura RL V6-3.7L Technical Service Bulletin # 06-001 Date: 130409

Disclaimer***Acura RL V6-3.7L Technical Service Bulletin # 06-001 Date: 130409

Audio, Navigation, RES - Warr. Exchange/Non-Warr. Repair

06-001

April 9, 2013

Applies To:

1998 and Later Models - ALL

Audio, Navigation, and RES Unit In-Warranty Exchange and Out-of-Warranty Repair

(Supersedes 06-001, dated September 8, 2012, to revise the information marked by asterisks)

191

REVISION SUMMARY

*Under OUT-OF-WARRANTY REPAIR (AUDIO, NAVIGATION, AND RES UNITS PRODUCED IN 1998 OR LATER), a phone number was

changed in step 9.*

COVERAGE

This bulletin applies to all Acura audio units, CD players/changers, cassette tape players, navigation units, and rear entertainment system (RES)

units, both in warranty and out of warranty.

COMPONENT REPLACEMENT POLICY

Use only remanufactured components for warranty repairs on client vehicles. Follow the warranty information and procedures given in this service

bulletin and in Parts Information Bulletin B06-0001, Audio, Navigation, and RES Unit Warranty Exchange Program.

^ Remanufactured audio, navigation, and RES units are not available for non-warranty repairs.

^ Use new components to repair new, unsold vehicles.

^ A new component may be used to repair a client's vehicle under warranty only if the remanufactured component is currently unavailable from

American Honda.

^ You must receive authorization from your District Parts and Service Manager (DPSM) before ordering a new component.

^ For vehicle service contract (VSC) and certified used car (CUC) repairs, call.

WARRANTY CLAIM INFORMATION

The normal warranty applies.

IN-WARRANTY DIAGNOSIS

Service Consultant:

1. Interview the client to get as much information as possible, such as where and when the problem occurs. This information is vital in helping you

determine if the audio, navigation, or RES system is operating normally or if a problem exists. Write the complaint on the repair order.

NOTE:

For CD/DVD-related problems, verify if the client used discs with adhesive labels.

Service Technician:

2. Print the appropriate system worksheet from an

Interactive Network (iN) workstation.

^ From the iN main menu, click on SERVICE.

^ Click on ISIS (Service Publications).

^ Click on Technical Library.

^ Select the model and the model year, then click on Job Aids.

^ Click on Audio System Worksheet, Navigation System Worksheet, or Rear Entertainment System Worksheet.

192

3. Duplicate and confirm the problem using the client information written on the repair order, or have the client demonstrate the problem. Write

your results on the worksheet.

Using the SYMPTOM TROUBLESHOOTING INDEX or the DTC INDEX (if applicable) in the applicable service manual, find the symptom

that matches the client's complaint, and follow the diagnostic procedure:

^ Refer to the appropriate section in the service manual, or

^ From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Select the model and model year, and enter keyword AUDIO, NAVI, or RES, and the DTC (if applicable).

- Select the appropriate service bulletin, ServiceNews article, or symptom troubleshooting from the list.

4. Repair the vehicle according to your diagnosis, then confirm the repair by trying to duplicate the client's original complaint, or check to see if the

DTC returns:

^ If the problem is gone, return the vehicle to the client.

^ If the problem is still there, go to step 5.

5. Replace the unit with a remanufactured unit:

^ For warranty repairs, go to the IN-WARRANTY EXCHANGE procedure.

^ For vehicle service contract (VSC) and certified used car (CUC) repairs, call.

^ For goodwill repairs, contact your DPSM.

IN-WARRANTY EXCHANGE

Service Technician:

NOTE:

^ Use the iN to order a remanufactured audio, navigation, or RES unit. Do not call the Remanufactured Parts Dealer Service Group.

^ A Tech Line reference number is not required to submit the order. Check Yes, and enter the Reference Number only if there is a pre-existing

Tech Line contact.

1. Go to an iN workstation. From the iN main menu, click on SERVICE, then Remanufactured Parts, then Audio Order.

2. Select the model, year, and keyword AUDIO, NAVIGATION, or RES, then click Search.

3. Review the publications applicable to the problem. If you cannot repair the problem, go to step 4.

193

4. Click on Audio Order. Enter the VIN and mileage, and click Submit to view the Warranty Audio Order form.

5. Use your completed system worksheet to help you answer the questions on the Warranty Audio Order form.

Screen # 2 of the form contains the problem description, condition information, and shared functions. Fill this section out with as much

information as possible. Select one part number from the list provided, then click on Submit. It is your responsibility to ensure that the correct

part number is selected based on color and application information.

NOTE:

Once you submit your order, you can track it using the Warranty Audio VIN Inquiry screen on the iN. For details, see WARRANTY AUDIO

ORDER PROGRAM FREQUENTLY ASKED QUESTIONS.

6. You will receive a remanufactured unit packed in a reusable shipping box. Save this box and the packing materials.

You must return the failed core in this box. Otherwise, your dealership risks being billed a core loss charge, ranging from $800 to $2,500,

depending on the unit.

194

7. Remove the failed audio/navigation/RES unit:

^ Refer to the appropriate component section of the service manual, or

^ Online, enter keyword AUDIO, NAVI, or RES. Select the appropriate removal procedure from the list.

8. Install the remanufactured unit:

^ Refer to the appropriate component section of the service manual, or

^ Online, enter keyword AUDIO, NAVI, or RES. Select the appropriate installation procedure from the list.

9. If the remanufactured unit has a shipping cover and shipping screws, make sure you transfer them to the failed unit being returned. Also be sure

to transfer all the mounting brackets to the replacement unit. Failure to do this may result in dash squeaks and rattles.

NOTE:

If the client's media (CD, CD magazine, DVD, DVD-A, cassette tape, etc.) is stuck in the unit, leave it there for these reasons:

^ The manufacturer needs it for diagnosis and testing.

^ Any failed core that is returned disassembled is considered an unusable core. Client media (CDs, CD magazines, DVDs, DVD-As, cassette

tapes, etc.) will be properly removed by the supplier at the point of tear down and inspection of the failed unit, and mailed to your dealer.

Make sure the failed core is not disassembled! If the core is disassembled, your dealership will be debited a core loss charge ranging from $800

to $2,500, depending on the unit.

10. Put the failed core in the same box that the remanufactured unit came in.

NOTE:

If you do not return the failed core in this same box, your warranty claim will be debited and the core will be sent back to your dealership.

Parts Manager:

11. The Warranty Audio Order form you submitted stays on the iN for 60 days. Print a copy to put in the box with the core:

^ From the iN main menu, click on SERVICE.

^ Click on Transactions.

^ Click on Search, and enter a date range.

^ Click on Filtered by Service.

^ Under Transaction Description, click on Audio Order, then go back to the top of the page and click on Search.

^ Scroll down to the appropriate VIN, then select it to view the form.

^ Review the form, then click on the printer icon.

12. Print a copy of the Core Return Update Acknowledgement to put in the box with the core:

^ From the iN main menu, click on PARTS.

^ Click on Returns and Surplus.

^ Click on Core Returns.

^ Select the appropriate VIN to view the Core Return Acknowledgement screen.

^ Review the form, then click on the printer icon.

13. Put the Warranty Audio Order form and the Core Return Update Acknowledgement into the core return box with the failed core.

NOTE:

If you return a failed core without the proper forms, your warranty claim will be debited and the core will be sent back to your dealership.

14. Ship the failed core to the appropriate location by using the prepaid shipping label that came with the remanufactured unit.

NOTE:

195

For information on penalties for returns after 30 days, see PIB B06-0001, Audio, Navigation, and RES Unit Warranty Exchange Program.

WARRANTY AUDIO ORDER PROGRAM FREQUENTLY ASKED QUESTIONS

Question: When do I use the warranty audio order program?

Answer: Use the program when you are replacing an audio, navigation, or RES unit under warranty (including goodwill) that has an internal failure.

NOTE:

The client's media (CD, CD magazine, DVD, DVD-A, cassette tape, etc.) is removed by the supplier at tear down and inspection of the failed

unit and mailed to your dealership.

Any failed audio/navigation/RES unit core that is returned disassembled is considered an unusable core, and your dealership will be issued a core

loss charge ranging between $800 and $2,500.

Remanufactured audio/navigation/RES units are not available for non-warranty repairs.

New components should be used to repair new, unsold vehicles.

A new component may be used to repair a client's vehicle only if the remanufactured component is currently unavailable from American Honda.

Your DPSM must authorize ordering a new component.

Question: How do I order a remanufactured audio, navigation, or RES unit?

Answer: For a warranty replacement, see IN-WARRANTY EXCHANGE.

For a goodwill repair, contact your DPSM.

For a non-warranty repair, see OUT-OF-WARRANTY REPAIR.

Question: What if it is a VSC or CUC replacement? Answer: For vehicle service contract (VSC) and certified used car (CUC) repairs, call.

Question: Who do I call for questions on the warranty audio order program?

Answer: For administrative questions, call the Remanufactured Parts Dealer Service Group.

Question: Who do I call if I need help diagnosing the problem or if I have technical questions about the unit?

Answer: If you cannot find the answers in the appropriate service manual, service bulletins, or ServiceNews articles on iN, create a Tech Line access

code, then call Tech Line:

1. From the iN main menu, click on SERVICE.

2. Click on ISIS (Service Publications).

3. Click on Search by Vehicle.

4. Select the model and year, and enter keyword AUDIO, NAVI, or RES, then click Search.

5. Review the displayed publications. If you cannot find the answer in any of these publications, click on Tech Line Help.

6. The Tech Line access code screen appears. Fill in all the required fields, then click on SUBMIT.

7. Call Tech Line at 800-228-7210. Have the access code ready.

Question: Do I need a Tech Line reference number to order a remanufactured audio, navigation, or RES unit?

Answer: No.

Question: What year and model audio/navigation/RES unit can I order through the warranty audio order program?

Answer: Most current models are available through the vehicle's standard warranty period. If your application is not available, you will receive a

message instructing you to call the Remanufactured Parts Dealer Service Group.

Question: How can I track my order once I submit it?

Answer: To track your order, go the Warranty Audio Order VIN Inquiry screen on the iN.

1. From the iN main menu, click on PARTS.

196

2. Click on Parts Ordering.

3. Click on Order Status Inquiry.

4. Enter a date in the All Orders Accepted Since box, select Order Status Inquiry for Cores/VIN, then click on Submit.

The Order Status Inquiry Acknowledgement screen appears, listing orders by Reference No, Core Type, VIN, Shipper, Ship Date, Qty, Reman

Serial No, Status, and Techline Ref No.

The status of your order is displayed by one of these codes:

Codes generated by RPO Tech Line:

^ PEND - Your order is waiting to be processed by RPO Tech Line.

^ HOLD - Your order is waiting for additional dealer diagnosis.

^ ERR - Your order caused an error; call.

^ DENY - RPO Tech Line denied your order call.

^ APPR - RPO Tech Line approved your order and forwarded it to AHM Parts.

Codes generated by AHM Parts Operations:

^ BO/TOS - Your order is on back order or is temporarily out of stock.

^ CAN/BOC - Your order has been cancelled contact your assigned parts center.

^ ALO/BOA - Your order has been allocated, but not released for shipment.

^ REL/BOR - Your order has been shipped.

^ INV - Your order has been invoiced to your dealer parts account.

If you see an AHM Parts Operations status code not listed above, contact your facing parts center analyst.

CORE RETURN INFORMATION

Service Technician:

1. If the client's media (CD, CD magazine, DVD, DVD-A, or cassette tape) is stuck inside the failed unit, fill out a Customer Media Return Label

(reorder number Y0325), and attach it to the unit. The manufacturer will remove the media, and mail it back to your dealership.

2. Use the prepaid shipping label. Each audio supplier provides a prepaid shipping label with the remanufactured audio unit.

Return the core using this label to ensure that it is received at the appropriate location for credit. Use the prepaid shipping labels to return audio

cores to authorized locations only; do not use them for any other purpose. If you need additional prepaid shipping labels, contact

Remanufactured Parts Operations.

^ Complete the shipping label with your dealership information.

^ Pack one audio unit per box, and use a separate shipping label for each one.

^ On the line requesting Your Internal Reference Information, enter YOUR DEALER NUMBER and the WARRANTY CLAIM NUMBER.

3. On the repair order, write down the warranty claim number, the original part number, the serial numbers from both the failed and remanufactured

units, and the return tracking number.

4. Ship the failed unit in the same box the remanufactured unit came in. Make sure you include this required paperwork:

197

^ A copy of the Core Return Update Acknowledgement from the iN.

^ A copy of the Warranty Audio Order form from the iN.

NOTE:

When the failed unit arrives at the remanufacturing center, your warranty audio order will be updated to indicate that the core was received.

For information on penalties for returns after 30 days, see PIB B06-0001, Audio, Navigation, and RES Unit Warranty Exchange Program.

OUT-OF-WARRANTY REPAIR (AUDIO, NAVIGATION, AND RES UNITS PRODUCED IN 1998 OR LATER)

NOTE:

^ If you are making a repair or exchange because of a service campaign, do not use OUT-OF-WARRANTY procedures. Refer to

IN-WARRANTY EXCHANGE for more information.

^ For Client-Pay Remanufactured Audio Program information, see PIB B12-0003, Client-Pay Remanufactured Audio Program.

Service Consultant:

1. Work with the Parts Manager to contact the manufacturer for a repair cost estimate, plus shipping, before sending them the failed unit. Then,

give your client a copy of the estimate for removing and replacing the unit, the shipping cost, and the cost for repairing the unit.

2. Obtain an Out-of-Warranty/New Replacement component repair form, and complete the Service Consultant's section. To obtain the form, do

this:

^ In ISIS, click on Technical Library, select the model and year, then click on Job Aids.

^ Select the applicable form from the list, and print it out:

- Out-of-Warranty/New Replacement Audio System Component Repair Form

- Out-of-Warranty/New Replacement Navigation System Component Repair Form

- Out-of-Warranty/New Replacement Rear Entertainment System Component Repair Form

Service Technician:

3. Remove the failed unit:

^ Refer to the appropriate component section of the service manual, or

^ Online, enter keyword AUDIO, NAVI, or RES, and select the appropriate removal procedure from the list.

NOTE:

If the client's media (CD, CD magazine, DVD, DVD-A, cassette tape, navigation DVD, etc.) is stuck in the unit, leave it there. The

manufacturer will remove and return it.

4. Complete the Technician's section of the Out-of- Warranty/New Replacement component repair form.

Parts Manager:

5. Complete the Parts Manager's section of the Out-of-Warranty/New Replacement component repair form. Make sure you include your name,

department, and dealership phone number on the form.

6. Identify the manufacturer. Units sent to the wrong manufacturer may not be shipped back within the usual 5-7 days.

198

^ Look for the number code on the face of the unit.

^ If the unit has no number code on its face, check the label on the unit housing, and compare the first two or three letters of the radio reference

number (or audio unit model number) to this list:

Alpine - BN, BB, HF, MF, MN, BV, RD, RG, BN, FAH, MU, CD, CM, MC, MD, MT, MF

Clarion - PH

Fujitsu Ten - CE, SD

Panasonic

- Audio: CAH, CO, CR, RM

- RES Display: CY, CN, CV, TR, CX, CY

- DVD Player: CN, CX

Pioneer-AV, CD, DE, DV, FHM, FX, GE, KEH

Mitsubishi

- RES Display: ED

- DVD Player: DV

If you still can't locate the radio reference

number or audio unit model number, call

Remanufactured Parts Operations.

7. Complete the required paperwork:

^ If you are paying by credit card (Visa or

MasterCard only): Fill in these fields on the

component repair form:

- Credit card number

- Credit card expiration date

- The name as it appears on the credit card

- Signature (authorized card holder)

- Phone number

- Authorized charge amount

NOTE:

If you send in a failed unit without a check, with a check listing the wrong estimated amount, or with incomplete credit card information,

the manufacturer may send it back to you unrepaired, or they may repair it and send it back to you C.O.D.

^ If paying by check: Make a dealership check out to the manufacturer for the cost of repair and return shipping. Make sure to include the

check number on the form.

NOTE:

For all Panasonic products, make your check out to Komtec Electronics. For all products sent to Clarion Factory Service Center, make

your check out to Clarion.

^ Print two copies of the completed Out-of-Warranty/New Replacement component repair form. Keep one copy with the repair order, and

include the other copy with the failed unit when you send it to the manufacturer.

8. Carefully pack the failed unit and the paperwork in a suitable box, and label the box clearly. You are responsible for lost or damaged units; keep

all shipping documents and insurance receipts.

9. Ship the failed unit to the appropriate manufacturer via UPS.

Alpine Electronics of America

199

c/o Standard Radio Engineering Corp.

2012 Abalone Ave., Unit D

Torrance, CA 90501

800-421-2284, Ext. 860304

Bose Corporation

Automotive Systems Division-Service

Framingham, MA 01701-9168

800-231-2673

Clarion Factory Service Center

241 Beaver Rd.

Walton, KY 41094

800-347-8667

(Make checks payable to Clarion)

Fujitsu Ten

19600 S. Vermont Ave.

Torrance, CA 90502

800-237-5413

FTH Group Inc. (Kenwood Accessory Parts)

16685 E. Johnson Dr.

City of Industry, CA 91745

626-333-2435

(You must get an RMA authorization number

from www.fthgroupinc.com; from the home

page, select Consumer Products)

Komtec Electronics (Panasonic)

7221 Orangewood Avenue

Garden Grove, CA 92841

714-903-3300

(Make checks payable to Komtec Electronics)

Mitsubishi Electric Automotive America, Inc.

15603 Centennial Drive

Northville, MI 48168

*734-455-4622*

Pioneer Electronics Service, Inc.

1925 E. Dominguez St.

Long Beach, CA 90801

800-553-3756

Visteon

c/o Model Electronics

615 E. Crescent Ave.

Ramsey, NJ 07446

800-433-9657

(Visteon offers an open line of credit. Call their

800 number to establish an account.)

NOTE:

^ The manufacturer will repair the unit and ship it back within 5-7 working days, via UPS ground prepaid or 2nd Day Air (whichever you

requested). Do not forget to include the shipping cost in your dealership payment. Units damaged by misuse or mishandling cannot be

shipped back within the usual 5-7 days.

^ Each manufacturer's guarantee for the repair differs. To confirm the repair guarantee, contact the manufacturer using the phone number listed

above.

10. To check on the status of your repair order, call the manufacturer.

NOTE:

A damaged unit may need extra repair. If so, the manufacturer will call you with an estimate of any added charges.

^ If you accept the estimate, either authorize the increased amount to be applied to the credit card payment, or mail a dealership check for the

additional amount to the manufacturer, or have the manufacturer ship the unit back to you, and you pay the difference upon arrival (C.O.D.).

200

^ If you reject the estimate, the failed unit will be returned to you along with a refund. However, you will be charged $30.00 (C.O.D.) for

diagnosis, shipping, and handling. The unit will be shipped back to you, via UPS Ground.

If your client has any further questions or concerns, have them call Acura Client Relations.

201

202

COMPLETING THE OUT-OF-WARRANTY/NEW REPLACEMENT AUDIO SYSTEM COMPONENT REPAIR FORM

***Acura ZDX V6-3.7L Technical Service Bulletin # 12-007 Date: 120313

***Acura ZDX V6-3.7L Technical Service Bulletin # 12-007 Date: 120313

Campaign - Software Update For TCC Function

12-007

March 13, 2012

*Applies To:

2010-12 MDX - Check the iN VIN status for eligibility 2010-12 ZDX - Check the iN VIN status for eligibility*

Product Update: Software Update for Lock-up Clutch Function

(Supersedes 12-007, dated February 24, 2012, to revise the information marked by the black bars and asterisks)

*REVISION SUMMARY

40

In Applies to, and under SOFTWARE INFORMATION, 2012 model year MDX and ZDX information was added.*

BACKGROUND

A judder from the torque converter lock-up clutch may be felt while driving between 20-60 mph. To minimize the opportunity for the judder to

occur, a software update for the transmission is available.

CLIENT NOTIFICATION

All owners of affected vehicles will be sent a notification of this product update. An example of the client letter is included at the end of this service

bulletin.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

In addition, check for a punch mark above the ninth character of the engine compartment VIN. A punch mark in that location means this product

update has already been completed.

Some vehicles affected by this campaign may be in your new or used vehicle inventory. Repair these vehicles before they are sold.

CORRECTIVE ACTION

Update the PGM-FI or the A/T software. Then, if the vehicle is client-owned or previously owned, replace the ATF.

PARTS INFORMATION

Washer: P/N 90441-PK4-000

Drain Washer: P/N 90471-PX4-000

REQUIRED MATERIALS

Automatic Transmission Fluid DW-1 (one quart;

four required): P/N 08200-9008A

Automatic Transmission Fluid DW-1 (55 gallon drum):

P/N 08200-9009

WARRANTY CLAIM INFORMATION

Failed Part: P/N 37820-RYE-A76

Defect Code: 5TJ00

Symptom Code: S2800

41

Skill Level: Repair Technician

SOFTWARE INFORMATION

NOTE:

Unnecessary or incorrect repairs resulting from a failure to update the HDS or MVCI are not covered under warranty.

MVCI Control Module (CM) Update:

* Application Version V2.16.04 or later

Database update 22-FEB-2012 or later*

HDS Software Version:

* 3.002.033 or later*

Before beginning the repair, make sure that both the HDS and MVCI are updated as listed above.

*Do only the update listed in this service bulletin.*

Check that the MVCI indicates the applicable program

ID listed below (or a later program ID) as the

Recommended Update when the update begins.

If the MVCI displays This vehicle does not need an update at this time during the update, the software for this service bulletin is already installed.

42

For more information about updating the HDS, the

MVCI, and vehicle systems, refer to Service Bulletin

01-026, Updating Control Units/Modules.

REPAIR PROCEDURE

NOTE:

MDX is shown; ZDX is similar.

1. Update the PGM-FI or the A" software. Refer to Service Bulletin 01-026, Updating Control Units/ Modules.

^ If this is a client-owned or previously owned vehicle, go to step 2.

^ If the vehicle is new and unsold, do not change the ATF. Go to step 15 to punch the VIN.

2. Start the engine and let it warm up to normal operating temperature (the radiator fan comes on), position the vehicle on a lift, and turn the engine

off.

3. ZDX: Remove the air cleaner.

43

4. ZDX: Remove the intake air duct.

5. Remove the ATF filler bolt and the sealing washer.

6. Raise the vehicle, and make sure it's securely supported.

7. Remove the engine undercover.

8. Remove the drain plug, and drain the ATF.

9. Reinstall the drain plug using a new sealing washer, and torque it to 49 N.m (36 lb-ft).

10. Reinstall the engine undercover. Torque the bolts to 9.3 N.m (7 lb-ft), then lower the vehicle.

11. Refill the transmission with 3.3 quarts of ATF through the filler hole.

44

12. Install the ATF filler bolt using a new sealing washer, and torque it to 44 N.m (33 lb-ft).

13. Check that the fluid is filled to the proper level.

14. ZDX: Reinstall the intake air duct and the air cleaner.

15. Center-punch a completion mark above the ninth character of the engine compartment VIN:

Disclaimer***Acura RL V6-3.7L Technical Service Bulletin # SN061000-04 Date: 061001

Disclaimer***Acura RL V6-3.7L Technical Service Bulletin # SN061000-04 Date: 061001

A/T - Whining Noise Information

Whiny A/T? Consider This Before Ordering a Reman

Got a vehicle in your shop for a whiny A/T? Before you go off and order a reman unit, you need to consider a few things first. Our reman center has

found that 30 to 40 percent of the failed A/Ts returned for noise problems turned out being NTF after inspection.

To avoid unnecessary A/T replacement, here are some general front-wheel-drive facts you need to think about as you troubleshoot:

^ Front-wheel-drive vehicles have a transaxle instead of a conventional A/T with a rear differential. The transaxle combines A/T and differential

gears, shafts, and bearings into a compact package that's mounted right next to the passenger compartment. Because the transaxle is so close to

the passenger compartment, the noise from the transaxle is more evident than the noise from a conventional A/T with a rear differential.

130

^ Front-wheel-drive vehicles can transmit wheel bearing, tire, and transaxle noises into the passenger compartment more readily than vehicles with

rear wheel drive. Test-drive both your client's vehicle and an identical known good vehicle for comparison. Some noises can take up to 20 miles

of highway-speed driving to duplicate, so hang in there and be patient. If the noise level is the same in both vehicles, don't bother ordering a

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 06-001 Date: 130409

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 06-001 Date: 130409

Audio, Navigation, RES - Warr. Exchange/Non-Warr. Repair

06-001

April 9, 2013

Applies To:

1998 and Later Models - ALL

Audio, Navigation, and RES Unit In-Warranty Exchange and Out-of-Warranty Repair

(Supersedes 06-001, dated September 8, 2012, to revise the information marked by asterisks)

REVISION SUMMARY

*Under OUT-OF-WARRANTY REPAIR (AUDIO, NAVIGATION, AND RES UNITS PRODUCED IN 1998 OR LATER), a phone number was

changed in step 9.*

COVERAGE

This bulletin applies to all Acura audio units, CD players/changers, cassette tape players, navigation units, and rear entertainment system (RES)

units, both in warranty and out of warranty.

COMPONENT REPLACEMENT POLICY

Use only remanufactured components for warranty repairs on client vehicles. Follow the warranty information and procedures given in this service

bulletin and in Parts Information Bulletin B06-0001, Audio, Navigation, and RES Unit Warranty Exchange Program.

^ Remanufactured audio, navigation, and RES units are not available for non-warranty repairs.

^ Use new components to repair new, unsold vehicles.

^ A new component may be used to repair a client's vehicle under warranty only if the remanufactured component is currently unavailable from

American Honda.

^ You must receive authorization from your District Parts and Service Manager (DPSM) before ordering a new component.

^ For vehicle service contract (VSC) and certified used car (CUC) repairs, call.

WARRANTY CLAIM INFORMATION

The normal warranty applies.

280

IN-WARRANTY DIAGNOSIS

Service Consultant:

1. Interview the client to get as much information as possible, such as where and when the problem occurs. This information is vital in helping you

determine if the audio, navigation, or RES system is operating normally or if a problem exists. Write the complaint on the repair order.

NOTE:

For CD/DVD-related problems, verify if the client used discs with adhesive labels.

Service Technician:

2. Print the appropriate system worksheet from an

Interactive Network (iN) workstation.

^ From the iN main menu, click on SERVICE.

^ Click on ISIS (Service Publications).

^ Click on Technical Library.

^ Select the model and the model year, then click on Job Aids.

^ Click on Audio System Worksheet, Navigation System Worksheet, or Rear Entertainment System Worksheet.

3. Duplicate and confirm the problem using the client information written on the repair order, or have the client demonstrate the problem. Write

your results on the worksheet.

Using the SYMPTOM TROUBLESHOOTING INDEX or the DTC INDEX (if applicable) in the applicable service manual, find the symptom

that matches the client's complaint, and follow the diagnostic procedure:

^ Refer to the appropriate section in the service manual, or

^ From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Select the model and model year, and enter keyword AUDIO, NAVI, or RES, and the DTC (if applicable).

- Select the appropriate service bulletin, ServiceNews article, or symptom troubleshooting from the list.

4. Repair the vehicle according to your diagnosis, then confirm the repair by trying to duplicate the client's original complaint, or check to see if the

DTC returns:

^ If the problem is gone, return the vehicle to the client.

^ If the problem is still there, go to step 5.

5. Replace the unit with a remanufactured unit:

^ For warranty repairs, go to the IN-WARRANTY EXCHANGE procedure.

^ For vehicle service contract (VSC) and certified used car (CUC) repairs, call.

^ For goodwill repairs, contact your DPSM.

IN-WARRANTY EXCHANGE

Service Technician:

NOTE:

^ Use the iN to order a remanufactured audio, navigation, or RES unit. Do not call the Remanufactured Parts Dealer Service Group.

^ A Tech Line reference number is not required to submit the order. Check Yes, and enter the Reference Number only if there is a pre-existing

281

Tech Line contact.

1. Go to an iN workstation. From the iN main menu, click on SERVICE, then Remanufactured Parts, then Audio Order.

2. Select the model, year, and keyword AUDIO, NAVIGATION, or RES, then click Search.

3. Review the publications applicable to the problem. If you cannot repair the problem, go to step 4.

4. Click on Audio Order. Enter the VIN and mileage, and click Submit to view the Warranty Audio Order form.

5. Use your completed system worksheet to help you answer the questions on the Warranty Audio Order form.

Screen # 2 of the form contains the problem description, condition information, and shared functions. Fill this section out with as much

information as possible. Select one part number from the list provided, then click on Submit. It is your responsibility to ensure that the correct

part number is selected based on color and application information.

NOTE:

282

Once you submit your order, you can track it using the Warranty Audio VIN Inquiry screen on the iN. For details, see WARRANTY AUDIO

ORDER PROGRAM FREQUENTLY ASKED QUESTIONS.

6. You will receive a remanufactured unit packed in a reusable shipping box. Save this box and the packing materials.

You must return the failed core in this box. Otherwise, your dealership risks being billed a core loss charge, ranging from $800 to $2,500,

depending on the unit.

7. Remove the failed audio/navigation/RES unit:

^ Refer to the appropriate component section of the service manual, or

^ Online, enter keyword AUDIO, NAVI, or RES. Select the appropriate removal procedure from the list.

8. Install the remanufactured unit:

^ Refer to the appropriate component section of the service manual, or

^ Online, enter keyword AUDIO, NAVI, or RES. Select the appropriate installation procedure from the list.

9. If the remanufactured unit has a shipping cover and shipping screws, make sure you transfer them to the failed unit being returned. Also be sure

to transfer all the mounting brackets to the replacement unit. Failure to do this may result in dash squeaks and rattles.

NOTE:

If the client's media (CD, CD magazine, DVD, DVD-A, cassette tape, etc.) is stuck in the unit, leave it there for these reasons:

^ The manufacturer needs it for diagnosis and testing.

^ Any failed core that is returned disassembled is considered an unusable core. Client media (CDs, CD magazines, DVDs, DVD-As, cassette

tapes, etc.) will be properly removed by the supplier at the point of tear down and inspection of the failed unit, and mailed to your dealer.

Make sure the failed core is not disassembled! If the core is disassembled, your dealership will be debited a core loss charge ranging from $800

to $2,500, depending on the unit.

10. Put the failed core in the same box that the remanufactured unit came in.

NOTE:

If you do not return the failed core in this same box, your warranty claim will be debited and the core will be sent back to your dealership.

Parts Manager:

11. The Warranty Audio Order form you submitted stays on the iN for 60 days. Print a copy to put in the box with the core:

^ From the iN main menu, click on SERVICE.

^ Click on Transactions.

^ Click on Search, and enter a date range.

^ Click on Filtered by Service.

^ Under Transaction Description, click on Audio Order, then go back to the top of the page and click on Search.

^ Scroll down to the appropriate VIN, then select it to view the form.

^ Review the form, then click on the printer icon.

12. Print a copy of the Core Return Update Acknowledgement to put in the box with the core:

^ From the iN main menu, click on PARTS.

^ Click on Returns and Surplus.

^ Click on Core Returns.

^ Select the appropriate VIN to view the Core Return Acknowledgement screen.

^ Review the form, then click on the printer icon.

13. Put the Warranty Audio Order form and the Core Return Update Acknowledgement into the core return box with the failed core.

283

NOTE:

If you return a failed core without the proper forms, your warranty claim will be debited and the core will be sent back to your dealership.

14. Ship the failed core to the appropriate location by using the prepaid shipping label that came with the remanufactured unit.

NOTE:

For information on penalties for returns after 30 days, see PIB B06-0001, Audio, Navigation, and RES Unit Warranty Exchange Program.

WARRANTY AUDIO ORDER PROGRAM FREQUENTLY ASKED QUESTIONS

Question: When do I use the warranty audio order program?

Answer: Use the program when you are replacing an audio, navigation, or RES unit under warranty (including goodwill) that has an internal failure.

NOTE:

The client's media (CD, CD magazine, DVD, DVD-A, cassette tape, etc.) is removed by the supplier at tear down and inspection of the failed

unit and mailed to your dealership.

Any failed audio/navigation/RES unit core that is returned disassembled is considered an unusable core, and your dealership will be issued a core

loss charge ranging between $800 and $2,500.

Remanufactured audio/navigation/RES units are not available for non-warranty repairs.

New components should be used to repair new, unsold vehicles.

A new component may be used to repair a client's vehicle only if the remanufactured component is currently unavailable from American Honda.

Your DPSM must authorize ordering a new component.

Question: How do I order a remanufactured audio, navigation, or RES unit?

Answer: For a warranty replacement, see IN-WARRANTY EXCHANGE.

For a goodwill repair, contact your DPSM.

For a non-warranty repair, see OUT-OF-WARRANTY REPAIR.

Question: What if it is a VSC or CUC replacement? Answer: For vehicle service contract (VSC) and certified used car (CUC) repairs, call.

Question: Who do I call for questions on the warranty audio order program?

Answer: For administrative questions, call the Remanufactured Parts Dealer Service Group.

Question: Who do I call if I need help diagnosing the problem or if I have technical questions about the unit?

Answer: If you cannot find the answers in the appropriate service manual, service bulletins, or ServiceNews articles on iN, create a Tech Line access

code, then call Tech Line:

1. From the iN main menu, click on SERVICE.

2. Click on ISIS (Service Publications).

3. Click on Search by Vehicle.

4. Select the model and year, and enter keyword AUDIO, NAVI, or RES, then click Search.

5. Review the displayed publications. If you cannot find the answer in any of these publications, click on Tech Line Help.

6. The Tech Line access code screen appears. Fill in all the required fields, then click on SUBMIT.

7. Call Tech Line at 800-228-7210. Have the access code ready.

Question: Do I need a Tech Line reference number to order a remanufactured audio, navigation, or RES unit?

Answer: No.

Question: What year and model audio/navigation/RES unit can I order through the warranty audio order program?

Answer: Most current models are available through the vehicle's standard warranty period. If your application is not available, you will receive a

284

message instructing you to call the Remanufactured Parts Dealer Service Group.

Question: How can I track my order once I submit it?

Answer: To track your order, go the Warranty Audio Order VIN Inquiry screen on the iN.

1. From the iN main menu, click on PARTS.

2. Click on Parts Ordering.

3. Click on Order Status Inquiry.

4. Enter a date in the All Orders Accepted Since box, select Order Status Inquiry for Cores/VIN, then click on Submit.

The Order Status Inquiry Acknowledgement screen appears, listing orders by Reference No, Core Type, VIN, Shipper, Ship Date, Qty, Reman

Serial No, Status, and Techline Ref No.

The status of your order is displayed by one of these codes:

Codes generated by RPO Tech Line:

^ PEND - Your order is waiting to be processed by RPO Tech Line.

^ HOLD - Your order is waiting for additional dealer diagnosis.

^ ERR - Your order caused an error; call.

^ DENY - RPO Tech Line denied your order call.

^ APPR - RPO Tech Line approved your order and forwarded it to AHM Parts.

Codes generated by AHM Parts Operations:

^ BO/TOS - Your order is on back order or is temporarily out of stock.

^ CAN/BOC - Your order has been cancelled contact your assigned parts center.

^ ALO/BOA - Your order has been allocated, but not released for shipment.

^ REL/BOR - Your order has been shipped.

^ INV - Your order has been invoiced to your dealer parts account.

If you see an AHM Parts Operations status code not listed above, contact your facing parts center analyst.

CORE RETURN INFORMATION

Service Technician:

1. If the client's media (CD, CD magazine, DVD, DVD-A, or cassette tape) is stuck inside the failed unit, fill out a Customer Media Return Label

(reorder number Y0325), and attach it to the unit. The manufacturer will remove the media, and mail it back to your dealership.

2. Use the prepaid shipping label. Each audio supplier provides a prepaid shipping label with the remanufactured audio unit.

Return the core using this label to ensure that it is received at the appropriate location for credit. Use the prepaid shipping labels to return audio

cores to authorized locations only; do not use them for any other purpose. If you need additional prepaid shipping labels, contact

Remanufactured Parts Operations.

^ Complete the shipping label with your dealership information.

^ Pack one audio unit per box, and use a separate shipping label for each one.

285

^ On the line requesting Your Internal Reference Information, enter YOUR DEALER NUMBER and the WARRANTY CLAIM NUMBER.

3. On the repair order, write down the warranty claim number, the original part number, the serial numbers from both the failed and remanufactured

units, and the return tracking number.

4. Ship the failed unit in the same box the remanufactured unit came in. Make sure you include this required paperwork:

^ A copy of the Core Return Update Acknowledgement from the iN.

^ A copy of the Warranty Audio Order form from the iN.

NOTE:

When the failed unit arrives at the remanufacturing center, your warranty audio order will be updated to indicate that the core was received.

For information on penalties for returns after 30 days, see PIB B06-0001, Audio, Navigation, and RES Unit Warranty Exchange Program.

OUT-OF-WARRANTY REPAIR (AUDIO, NAVIGATION, AND RES UNITS PRODUCED IN 1998 OR LATER)

NOTE:

^ If you are making a repair or exchange because of a service campaign, do not use OUT-OF-WARRANTY procedures. Refer to

IN-WARRANTY EXCHANGE for more information.

^ For Client-Pay Remanufactured Audio Program information, see PIB B12-0003, Client-Pay Remanufactured Audio Program.

Service Consultant:

1. Work with the Parts Manager to contact the manufacturer for a repair cost estimate, plus shipping, before sending them the failed unit. Then,

give your client a copy of the estimate for removing and replacing the unit, the shipping cost, and the cost for repairing the unit.

2. Obtain an Out-of-Warranty/New Replacement component repair form, and complete the Service Consultant's section. To obtain the form, do

this:

^ In ISIS, click on Technical Library, select the model and year, then click on Job Aids.

^ Select the applicable form from the list, and print it out:

- Out-of-Warranty/New Replacement Audio System Component Repair Form

- Out-of-Warranty/New Replacement Navigation System Component Repair Form

- Out-of-Warranty/New Replacement Rear Entertainment System Component Repair Form

Service Technician:

3. Remove the failed unit:

^ Refer to the appropriate component section of the service manual, or

^ Online, enter keyword AUDIO, NAVI, or RES, and select the appropriate removal procedure from the list.

NOTE:

If the client's media (CD, CD magazine, DVD, DVD-A, cassette tape, navigation DVD, etc.) is stuck in the unit, leave it there. The

manufacturer will remove and return it.

4. Complete the Technician's section of the Out-of- Warranty/New Replacement component repair form.

Parts Manager:

5. Complete the Parts Manager's section of the Out-of-Warranty/New Replacement component repair form. Make sure you include your name,

department, and dealership phone number on the form.

286

6. Identify the manufacturer. Units sent to the wrong manufacturer may not be shipped back within the usual 5-7 days.

^ Look for the number code on the face of the unit.

^ If the unit has no number code on its face, check the label on the unit housing, and compare the first two or three letters of the radio reference

number (or audio unit model number) to this list:

Alpine - BN, BB, HF, MF, MN, BV, RD, RG, BN, FAH, MU, CD, CM, MC, MD, MT, MF

Clarion - PH

Fujitsu Ten - CE, SD

Panasonic

- Audio: CAH, CO, CR, RM

- RES Display: CY, CN, CV, TR, CX, CY

- DVD Player: CN, CX

Pioneer-AV, CD, DE, DV, FHM, FX, GE, KEH

Mitsubishi

- RES Display: ED

- DVD Player: DV

If you still can't locate the radio reference

number or audio unit model number, call

Remanufactured Parts Operations.

7. Complete the required paperwork:

^ If you are paying by credit card (Visa or

MasterCard only): Fill in these fields on the

component repair form:

- Credit card number

- Credit card expiration date

- The name as it appears on the credit card

- Signature (authorized card holder)

- Phone number

- Authorized charge amount

NOTE:

If you send in a failed unit without a check, with a check listing the wrong estimated amount, or with incomplete credit card information,

the manufacturer may send it back to you unrepaired, or they may repair it and send it back to you C.O.D.

^ If paying by check: Make a dealership check out to the manufacturer for the cost of repair and return shipping. Make sure to include the

287

check number on the form.

NOTE:

For all Panasonic products, make your check out to Komtec Electronics. For all products sent to Clarion Factory Service Center, make

your check out to Clarion.

^ Print two copies of the completed Out-of-Warranty/New Replacement component repair form. Keep one copy with the repair order, and

include the other copy with the failed unit when you send it to the manufacturer.

8. Carefully pack the failed unit and the paperwork in a suitable box, and label the box clearly. You are responsible for lost or damaged units; keep

all shipping documents and insurance receipts.

9. Ship the failed unit to the appropriate manufacturer via UPS.

Alpine Electronics of America

c/o Standard Radio Engineering Corp.

2012 Abalone Ave., Unit D

Torrance, CA 90501

800-421-2284, Ext. 860304

Bose Corporation

Automotive Systems Division-Service

Framingham, MA 01701-9168

800-231-2673

Clarion Factory Service Center

241 Beaver Rd.

Walton, KY 41094

800-347-8667

(Make checks payable to Clarion)

Fujitsu Ten

19600 S. Vermont Ave.

Torrance, CA 90502

800-237-5413

FTH Group Inc. (Kenwood Accessory Parts)

16685 E. Johnson Dr.

City of Industry, CA 91745

626-333-2435

(You must get an RMA authorization number

from www.fthgroupinc.com; from the home

page, select Consumer Products)

Komtec Electronics (Panasonic)

7221 Orangewood Avenue

Garden Grove, CA 92841

714-903-3300

(Make checks payable to Komtec Electronics)

Mitsubishi Electric Automotive America, Inc.

15603 Centennial Drive

Northville, MI 48168

*734-455-4622*

Pioneer Electronics Service, Inc.

1925 E. Dominguez St.

Long Beach, CA 90801

800-553-3756

Visteon

c/o Model Electronics

615 E. Crescent Ave.

Ramsey, NJ 07446

800-433-9657

(Visteon offers an open line of credit. Call their

800 number to establish an account.)

NOTE:

288

^ The manufacturer will repair the unit and ship it back within 5-7 working days, via UPS ground prepaid or 2nd Day Air (whichever you

requested). Do not forget to include the shipping cost in your dealership payment. Units damaged by misuse or mishandling cannot be

shipped back within the usual 5-7 days.

^ Each manufacturer's guarantee for the repair differs. To confirm the repair guarantee, contact the manufacturer using the phone number listed

above.

10. To check on the status of your repair order, call the manufacturer.

NOTE:

A damaged unit may need extra repair. If so, the manufacturer will call you with an estimate of any added charges.

^ If you accept the estimate, either authorize the increased amount to be applied to the credit card payment, or mail a dealership check for the

additional amount to the manufacturer, or have the manufacturer ship the unit back to you, and you pay the difference upon arrival (C.O.D.).

^ If you reject the estimate, the failed unit will be returned to you along with a refund. However, you will be charged $30.00 (C.O.D.) for

diagnosis, shipping, and handling. The unit will be shipped back to you, via UPS Ground.

If your client has any further questions or concerns, have them call Acura Client Relations.

289

290

291

COMPLETING THE OUT-OF-WARRANTY/NEW REPLACEMENT AUDIO SYSTEM COMPONENT REPAIR FORM