***Acura TL AWD V6-3.7L Technical Service Bulletin # 12-032 Date: 130403

***Acura TL AWD V6-3.7L Technical Service Bulletin # 12-032 Date: 130403

Cell Phone - Programming (HFT) HFL Control Units

12-032

April 3, 2013

Applies To:

Acura Vehicles with Programmable HFL Control Units

Updating Programmable HFL (HFT) Control Units

(Supersedes 12-032, dated March 21, 2013, to revise the information marked by the black bars and asterisks)

REVISION SUMMARY

*Under the subheading HFL CONTROL UNIT UPDATE PROCEDURE, new images and text were added.*

The procedures in this service bulletin are used and referenced in other service bulletins.

This bulletin describes the procedure to update the software in programmable HandsFreeLink (HFL) control units.

This bulletin consists of two procedures:

^ Vehicles without Navigation.

^ Vehicles with Navigation.

This service bulletin also describes these subjects:

^ Required tools and equipment

^ Updating tips and precautions

^ Who to contact for questions or problems when using Acura-supplied updating equipment, including software and tools

NOTE:

Whenever you install a new HFL control unit, check that it has the latest software, and update it if needed.

WARRANTY CLAIM INFORMATION

Refer to the specific service bulletin for the symptom you are repairing.

QUESTIONS ABOUT THE UPDATING EQUIPMENT OR THE INTERACTIVE NETWORK

For questions about the software application, refer to the job aid titled Acura HFL (HFT) Control Unit Update User's Guide, available on ISIS.

For cellular phone compatibility listings or required settings, call JCI Technical Support.

For HFL PC software installation or Bluetooth pairing issues, call the iN Support Center.

For HFL module reprogramming (vehicle side) and general troubleshooting, call Tech Line.

Disclaimer

Required Tools and Equipment

^ A laptop PC, loaded with the newest version of the HDS software, and equipped with the minimum requirements:

- Any version of Windows listed below:

^ Windows XP (32-bit), at least 512 MB RAM, and Service Pack 2

213

^ Windows Vista/7 (32-bit), at least 1 GB RAM

^ Windows 7, (64-bit), at least 2 GB RAM

- 1 gigahertz (GHZ) or faster 32-bit (x86) or 64-bit (x64) processor

- At least 16GB of available hard disk space (32-bit) or at least 20 GB hard disk space (64-bit; Windows 7 only)

- windows Vista Only: Support for DirectX 9 graphics with WDDM and at least 128 MB of graphics memory (32 MB for Home Basic)

- windows 7 Only: DirectX 9 Graphics device with WDDM 1.0 or higher driver

- The Microsoft.NET Framework software application: Version 2.0 or later

NOTE:

This is available to download for free; go to microsoft.com or ask your system administrator for assistance.

^ The latest version of the HDS software installed on this computer.

^ A recognized Bluetooth radio device installed on this computer. If one is required, order P/N: CDWF8T016 from the Tool and Equipment

Program (on iN, click on: Service > Quick Links > Tool and Equipment Program), or choose a commercially-available device from the list.

Vehicles Without Navigation

Vehicles without Navigation

NOTE:

Failure to follow the procedures and precautions in this bulletin may damage the HFL control unit.

1. Connect a jumper battery to the vehicle and leave it connected during this entire procedure to maintain a steady voltage.

2. Press the engine start/stop button to select the vehicle ON mode.

214

3. Press and hold the audio preset No.1 button, then press and hold the audio preset No.6 button. Press and hold the Volume/Power knob. Release

the buttons and the knob once the audio unit enters into the self-diagnosis mode and the "A-Diag DIAG" screen appears.

4. Press and hold the PHONE button for at least 5 seconds to enter the HFL diagnostic mode. One of the following screens appears: "A-Diag

XXXXX OK" or "A-Diag---."

215

5. On the HDS laptop, double-click the HFL Control Unit Update icon to launch the Honda HFL (HFT) Control Unit Update Tool (HFL update

tool).

NOTE:

The HDS laptop must be connected to an AC outlet during the reflash process and must be within a distance of 21 feet to the vehicle. Do not

allow the HDS laptop to go into sleep or hibernate mode during the reflash process. If this occurs, the Bluetooth connectivity between the

HDS laptop and the vehicle's HFL system will be dropped, and the reflash process will be interrupted. It will then be necessary to restart the

reflash procedure. See your laptop manufacturer's instructions or your system administrator for assistance to change these settings.

6. Press the audio preset No.2 button several times until the "A-diag UPDATE" screen appears on the i-MID.

7. Press the selector knob on the audio unit to change the HFL update screen. A four-digit PIN code appears. Write it down on a piece of paper or

on the RO, and leave it in the vehicle.

NOTE:

This PIN is required to complete the HFL update and to re-establish communication if the update process is interrupted. If this PIN is lost,

forgotten, or otherwise misplaced, and an interruption to the reflash process occurs, the HFL control unit will remain stuck in reflash mode,

and you will be unable to complete the update. If this happens, you must replace the HFL control unit.

8. In the HFL update tool, click on the Bluetooth icon in the upper left-hand corner of the HFL Control Unit Update screen to prepare the HDS

laptop for the pairing process with the vehicle's HFL control unit.

216

*NOTE:

If an active Bluetooth adapter is not found on the HDS laptop, this error message will appear. Please review the REQUIRED TOOLS AND

EQUIPMENT section of this publication for a recognized Bluetooth device. Contact your IT support for additional help.*

9. In the HFL update tool, the Pair with HFL" window pops up. Wait a few seconds for the display to show All Detected Bluetooth Devices." If no

devices are found after 30 seconds, click on Refresh.

NOTE:

If the HFL control unit is unable to establish a Bluetooth connection with the HFL update tool after5 minutes, it times out. If this occurs,

reboot the HDS laptop, press the engine start/stop button to select the OFF mode, and go back to step 2.

10. In the HFL update tool, select the correct Bluetooth device (if more than one appears) that matches the HandsFreeLink ID code shown in the

vehicle's display screen.

NOTE:

There may be more than one Bluetooth device listed on the HFL update tool "Pair With HFL (HFT)" screen. Select the correct HFL ID from the

list.

217

11. In the HFL update tool, enter the four-digit PIN from the vehicle's display screen into the lower left-hand corner of the pop-up window. Click

on Pair to begin the pairing process.

12. Wait for the HFL update tool to complete the Bluetooth pairing process.

13. In the HFL update tool, the Open Update Package" window pops up when the Bluetooth pairing process is complete. The HFL update tool

automatically determines which version of the HFL software is present, and which updates are on the HDS laptop. Click OK to begin the HFL

control unit reflash process.

218

NOTE:

If the HFL software is current and no update is required, the following notification pops up on the HDS laptop.

14. The HFL reflash process begins. Allow several minutes for the programming to complete. The blue bars indicate the programming status and

progression.

NOTE:

Do not press the engine start/stop button to select the OFF mode while the HDS laptop is transferring files to the HFL control unit. Doing so

will damage the HFL control unit. If Bluetooth connectivity between the HDS laptop and the HFL control unit is lost, the ignition must

remain ON, but the HDS laptop may be rebooted and the HFL update tool may be restarted, using the four-digit PIN recorded in step 7.

15. On the HFL update tool, a pop-up window alerts you when the reflash process is finalizing, and then another pop-up informs you that the

reflash process is complete. Click OK.

NOTE:

Failure to wait for the HFL update tool message Updates Complete" to display prior to pressing the star/stop button to select the OFF mode

will interrupt the HFL programming and will damage the HFL control unit.

219

16. The HFL update tool will indicate the update is complete, and automatically disconnects the Bluetooth connection from the HFL control unit.

Close the HFL update tool by clicking on the "X" in the upper right-hand corner.

17. The vehicle's display screen indicates the update status:

^ If successful, an update screen and subsequent updated successfully" messages are displayed. Press the engine start/stop button to select the

OFF mode. Go to step 18.

^ If not successful, a confirmation screen indicates that the process failed. Disregard the reference to the service manual. Go to step 20.

NOTE:

Wait at least 10 seconds before continuing to the next step.

18. Confirm the HFL control unit is updated: Repeat steps 2 through 4, then go to step 19.

220

19. Press the audio preset No.2 button several times to cycle through the display screens until you see the "A-Diag XX.XX.X" screen. Verify that

the correct software version is installed.

NOTE:

The first "A-Diag" screen displays the first five digits of the software version. Press the No.2 button to see the last two digits.

If an "A-Diag ---" screen appears, turn the audio unit OFF. Repeat steps 2 and 3 then press the PHONE" button for at least 5 seconds. The HFL

diagnostic screen is now visible. Press the audio preset button No. 2 until the "A-Diag XX.XX.X" screen is displayed. Verify that the correct

software version is installed.

^ If the software is updated to the correct version, press the engine start/stop button to select the OFF mode. The reflash process is complete.

^ If the software is not updated, go to step 20.

20. Press the engine start/stop button to select the OFF mode.

21. Repeat steps 2 through 6, then go to step 22.

22. Press the selector knob on the audio unit to change the HFL update screen. A different PIN code is displayed; ignore it. You'll use the PIN you

wrote down in step 7.

NOTE:

The original PIN is required to complete the HFL update and to re-establish communication if the update process is interrupted. If the

original PIN is lost, forgotten, or otherwise misplaced, and an interruption to the reflash process occurs, the HFL control unit will remain

stuck in reflash mode, and you will be unable to complete the HFL update. If this happens, you must replace the HFL control unit.

221

23. In the HFL update tool, click on the Bluetooth icon to pair the vehicle's HFL control unit to the HDS laptop.

*NOTE:

If an active Bluetooth adapter is not found on the HDS laptop, this error message will appear. Please review the REQUIRED TOOLS AND

EQUIPMENT section of this publication for a recognized Bluetooth device. Contact your IT support for additional help.*

24. In the HFL update tool, the Pair with HFL" window pops up. Wait a few seconds for the display to show All Detected Bluetooth Devices." If no

devices are found after 30 seconds, click on the Refresh button.

222

25. In the HFL update tool, select the correct Bluetooth device (if more than one appears) that matches the HandsFreeLink ID Code shown in the

vehicle's display screen.

NOTE:

There may be more than one Bluetooth device listed on the HFL update tool Pair With HFL(HFT)" screen. Select the correct HFL ID from

the list.

26. In the HFL update tool, enter the original 4-digit PIN (recorded in step 7) into the lower left corner of the popup window. Click Pair to start the

pairing process again.

NOTE:

If the original PIN is lost, forgotten, or otherwise misplaced, the HFL control unit will be stuck in reflash mode, and you will be unable to

complete the HFL update. If this happens, you must replace the HFL control unit.

27. Repeat steps 11 through 17 to repeat the HFL control unit update procedure.

Vehicles With Navigation

Vehicles with Navigation

NOTE:

Failure to follow the procedures and precautions in this bulletin may damage the HFL control unit.

1. Connect a jumper battery to the vehicle and leave it connected during this entire procedure to maintain a steady voltage.

2. Press the engine start/stop button to select the vehicle ON mode.

3. Wait for the navigation system to boot up. When the "OK" screen appears, press and hold the MAP/GUIDE, the DEST/ROUTE, and the

CANCEL buttons for at least 3 seconds to access "Select Diagnosis Items."

223

4. Rotate the interface dial to select "Self Diagnosis Mode," then press ENTER on the interface dial.

5. The "System Link" screen appears and does an automatic diagnostic check. Wait a few moments while the process completes. Once completed,

rotate the interface dial to select HFL and press ENTER using the interface dial.

6. In the HFL update tool, double-click the HFL Control Unit Update icon to launch the Honda HFL (HFT) Control Unit Update Tool (HFL update

tool).

NOTE:

The HDS laptop must be connected to an AC outlet during the reflash process and must be within a distance of 21 feet to the vehicle. Do not

allow the HDS laptop to go into sleep or hibernate mode during the reflash process. If this occurs, the Bluetooth connectivity between the HDS

laptop and the vehicle's HFL system is dropped, and the reflash process is interrupted. It will then be necessary to restart the reflash procedure.

See your laptop manufacturer's instructions or your system administrator for assistance to change these settings.

7. Rotate the interface dial to select "Software Update" in the HFL menu. Press ENTER on the interface dial to set the HFL system into reflash

224

readiness mode.

NOTE:

If either GA-NET or DESIP is NG, the Software Update button will be grayed out, and you won't be able to proceed with this procedure.

You must troubleshoot for and repair any NG conditions before continuing.

8. The HFL software update screen will display a 4-digit PIN code. Write it down on a piece of paper or on the RO and leave it in the vehicle.

NOTE:

This PIN is required to complete the HFL update and to re-establish communication if the update process is interrupted. If this PIN is lost,

forgotten, or otherwise misplaced, the HFL control unit will be stuck in reflash mode, and you will be unable to complete the update. If this

happens, you must replace the HFL control unit.

9. In the HFL update tool, click on the Bluetooth icon in the upper left corner of the "HFL Control Unit Update" screen in the HDS laptop to allow

pairing with the vehicle's HFL.

*NOTE:

If an active Bluetooth adapter is not found on the HDS laptop, this error message will appear. Please review the REQUIRED TOOLS AND

225

EQUIPMENT section of this publication for a recognized Bluetooth device. Contact your IT support for additional help.*

10. In the HDS laptop, the "Pair with HFL" window pops up. Wait a few seconds for the display to show "All Detected Bluetooth Devices." If no

devices are found after about 30 seconds, click Refresh.

NOTE:

If the HFL control unit is unable to establish a Bluetooth connection with the HFL update tool after5 minutes, it times out. If this occurs, reboot

the HDS laptop, press the engine start/stop button to select the OFF mode, and go to step 2.

11. In the HFL update tool, select the Bluetooth device from the list that matches the HandsFreeLink ID code shown in the navigation display.

NOTE:

There may be more than one Bluetooth device listed in the HFL update tool "Pair With HFL (HFT)" screen. Select the correct HFL ID from the

list.

226

12. In the HFL update tool, once the Bluetooth device has been detected, enter the four-digit PIN from the vehicle's display screen into the lower

left-hand corner of the pop-up window. Click Pair to begin the pairing process.

NOTE:

Leave the PIN you wrote down in step 8 with the vehicle. This PIN is required to complete the HFL update and to re-establish communication if

the update process is interrupted. If this PIN is lost, forgotten, or otherwise misplaced, the HFL control unit will be stuck in reflash mode, and

you will be unable to complete the update. If this happens, you must replace the HFL control unit.

13. Wait for the HFL update tool to complete the Bluetooth pairing process.

14. In the HFL update tool, the "Open Update Package" window pops up when the Bluetooth pairing process is complete. The HFL update tool

automatically determines which version of the HFL software is present. The compatible updates will be displayed on the HFL update tool. Click

OK to begin the HFL control unit reflash process.

227

NOTE:

If the HFL software is current and no update is required, you will see the following notification on the HFL update tool.

15. The HFL rehash process begins. Allow several minutes for the programming to complete. The blue bars indicate the programming status and

progression.

NOTE:

Do not press the engine start/stop button to select the OFF mode while the HFL update tool is transferring files to the HFL control unit.

Doing so may damage the HFL control unit. If the Bluetooth connectivity between the HDS laptop and the HFL control unit is lost, the

ignition must remain ON, but the HDS laptop may be rebooted and the HFL update tool may be restarted, using the four-digit PIN you

wrote down in step 8.

16. In the HFL update tool, a popup window alerts you when the reflash process is finalizing.

228

17. In the HFL update tool, a popup window informs you that the reflash process is complete. Click OK.

NOTE:

Failure to wait for the HFL update tool message "Updates Complete" to display prior to pressing the engine start/stop button to select the

OFF mode will interrupt the HFL programming and will damage the HFL control unit.

18. The HFL update tool will indicate the update is complete, and automatically disconnects the Bluetooth connection from the vehicle's HFL

control unit. Close the HFL update tool by clicking on the "X" in the upper right-hand corner.

19. Confirm that the software update was successful:

^ Press the engine start/stop button to select the OFF mode.

^ Wait at least 10 seconds.

^ Repeat steps 2 through 5.

^ If the software is updated to the current version, the reflash process is complete. Press the engine start/stop button to select the OFF mode.

^ If the software did not update to the current version, go to step 20.

20. Press the engine start/stop button to select the OFF mode.

21. Repeat steps 2 through 7, then go to step 22.

22. The HFL update screen will display a 4-digit PIN. Disregard this PIN; you'll use the original PIN acquired in step 8.

229

23. In the HFL update tool, click on the Bluetooth icon in the upper left corner of the screen to pair with the vehicle's HFL control unit.

*NOTE:

If an active Bluetooth adapter is not found on the HDS laptop, this error message will appear. Please review the REQUIRED TOOLS AND

EQUIPMENT section of this publication for a recognized Bluetooth device. Contact your IT support for additional help.*

24. In the HFL update tool, the "Pair with HFL" window pops up. Wait a few seconds for the display to show All Detected Bluetooth Devices." If

no devices are found after approximately 30 seconds, click Refresh.

NOTE:

If the HFL control unit is unable to establish a Bluetooth connection with the HFL update tool after 5 minutes, it times out. If this occurs,

reboot the HDS laptop, press the engine start/stop button to select the OFF mode, and go back to step 20.

230

25. In the HFL update tool, select the correct Bluetooth device (if more than one appears) that matches the HandsFreeLink ID code shown in the

vehicle's display screen.

NOTE:

There may be more than one Bluetooth device listed in the HFL update tool "Pair With HFL (HFT)" screen. Select the correct HFL ID from

the list.

26. Once a device is detected, enter the previous 4-digit PIN from step 8 into the lower left-hand corner of the popup window in the HFL update

tool, if it's not already displayed. Click Pair to begin the pairing process.

NOTE:

If the original PIN is lost, forgotten, or otherwise misplaced, the HFL control unit will be stuck in reflash mode and you will be unable to

complete the update. If this happens, you must replace the HFL control unit.

***Acura Truck MDX V6-3.7L Technical Service Bulletin # 12-032 Date: 130403

***Acura Truck MDX V6-3.7L Technical Service Bulletin # 12-032 Date: 130403

Cell Phone - Programming (HFT) HFL Control Units

12-032

April 3, 2013

Applies To:

Acura Vehicles with Programmable HFL Control Units

Updating Programmable HFL (HFT) Control Units

(Supersedes 12-032, dated March 21, 2013, to revise the information marked by the black bars and asterisks)

REVISION SUMMARY

*Under the subheading HFL CONTROL UNIT UPDATE PROCEDURE, new images and text were added.*

The procedures in this service bulletin are used and referenced in other service bulletins.

This bulletin describes the procedure to update the software in programmable HandsFreeLink (HFL) control units.

This bulletin consists of two procedures:

^ Vehicles without Navigation.

^ Vehicles with Navigation.

This service bulletin also describes these subjects:

^ Required tools and equipment

^ Updating tips and precautions

^ Who to contact for questions or problems when using Acura-supplied updating equipment, including software and tools

NOTE:

Whenever you install a new HFL control unit, check that it has the latest software, and update it if needed.

WARRANTY CLAIM INFORMATION

Refer to the specific service bulletin for the symptom you are repairing.

QUESTIONS ABOUT THE UPDATING EQUIPMENT OR THE INTERACTIVE NETWORK

For questions about the software application, refer to the job aid titled Acura HFL (HFT) Control Unit Update User's Guide, available on ISIS.

For cellular phone compatibility listings or required settings, call JCI Technical Support.

For HFL PC software installation or Bluetooth pairing issues, call the iN Support Center.

For HFL module reprogramming (vehicle side) and general troubleshooting, call Tech Line.

Disclaimer

Required Tools and Equipment

^ A laptop PC, loaded with the newest version of the HDS software, and equipped with the minimum requirements:

- Any version of Windows listed below:

^ Windows XP (32-bit), at least 512 MB RAM, and Service Pack 2

186

^ Windows Vista/7 (32-bit), at least 1 GB RAM

^ Windows 7, (64-bit), at least 2 GB RAM

- 1 gigahertz (GHZ) or faster 32-bit (x86) or 64-bit (x64) processor

- At least 16GB of available hard disk space (32-bit) or at least 20 GB hard disk space (64-bit; Windows 7 only)

- windows Vista Only: Support for DirectX 9 graphics with WDDM and at least 128 MB of graphics memory (32 MB for Home Basic)

- windows 7 Only: DirectX 9 Graphics device with WDDM 1.0 or higher driver

- The Microsoft.NET Framework software application: Version 2.0 or later

NOTE:

This is available to download for free; go to microsoft.com or ask your system administrator for assistance.

^ The latest version of the HDS software installed on this computer.

^ A recognized Bluetooth radio device installed on this computer. If one is required, order P/N: CDWF8T016 from the Tool and Equipment

Program (on iN, click on: Service > Quick Links > Tool and Equipment Program), or choose a commercially-available device from the list.

Vehicles Without Navigation

Vehicles without Navigation

NOTE:

Failure to follow the procedures and precautions in this bulletin may damage the HFL control unit.

1. Connect a jumper battery to the vehicle and leave it connected during this entire procedure to maintain a steady voltage.

2. Press the engine start/stop button to select the vehicle ON mode.

187

3. Press and hold the audio preset No.1 button, then press and hold the audio preset No.6 button. Press and hold the Volume/Power knob. Release

the buttons and the knob once the audio unit enters into the self-diagnosis mode and the "A-Diag DIAG" screen appears.

4. Press and hold the PHONE button for at least 5 seconds to enter the HFL diagnostic mode. One of the following screens appears: "A-Diag

XXXXX OK" or "A-Diag---."

188

5. On the HDS laptop, double-click the HFL Control Unit Update icon to launch the Honda HFL (HFT) Control Unit Update Tool (HFL update

tool).

NOTE:

The HDS laptop must be connected to an AC outlet during the reflash process and must be within a distance of 21 feet to the vehicle. Do not

allow the HDS laptop to go into sleep or hibernate mode during the reflash process. If this occurs, the Bluetooth connectivity between the

HDS laptop and the vehicle's HFL system will be dropped, and the reflash process will be interrupted. It will then be necessary to restart the

reflash procedure. See your laptop manufacturer's instructions or your system administrator for assistance to change these settings.

6. Press the audio preset No.2 button several times until the "A-diag UPDATE" screen appears on the i-MID.

7. Press the selector knob on the audio unit to change the HFL update screen. A four-digit PIN code appears. Write it down on a piece of paper or

on the RO, and leave it in the vehicle.

NOTE:

This PIN is required to complete the HFL update and to re-establish communication if the update process is interrupted. If this PIN is lost,

forgotten, or otherwise misplaced, and an interruption to the reflash process occurs, the HFL control unit will remain stuck in reflash mode,

and you will be unable to complete the update. If this happens, you must replace the HFL control unit.

8. In the HFL update tool, click on the Bluetooth icon in the upper left-hand corner of the HFL Control Unit Update screen to prepare the HDS

laptop for the pairing process with the vehicle's HFL control unit.

189

*NOTE:

If an active Bluetooth adapter is not found on the HDS laptop, this error message will appear. Please review the REQUIRED TOOLS AND

EQUIPMENT section of this publication for a recognized Bluetooth device. Contact your IT support for additional help.*

9. In the HFL update tool, the Pair with HFL" window pops up. Wait a few seconds for the display to show All Detected Bluetooth Devices." If no

devices are found after 30 seconds, click on Refresh.

NOTE:

If the HFL control unit is unable to establish a Bluetooth connection with the HFL update tool after5 minutes, it times out. If this occurs,

reboot the HDS laptop, press the engine start/stop button to select the OFF mode, and go back to step 2.

10. In the HFL update tool, select the correct Bluetooth device (if more than one appears) that matches the HandsFreeLink ID code shown in the

vehicle's display screen.

NOTE:

There may be more than one Bluetooth device listed on the HFL update tool "Pair With HFL (HFT)" screen. Select the correct HFL ID from the

list.

190

11. In the HFL update tool, enter the four-digit PIN from the vehicle's display screen into the lower left-hand corner of the pop-up window. Click

on Pair to begin the pairing process.

12. Wait for the HFL update tool to complete the Bluetooth pairing process.

13. In the HFL update tool, the Open Update Package" window pops up when the Bluetooth pairing process is complete. The HFL update tool

automatically determines which version of the HFL software is present, and which updates are on the HDS laptop. Click OK to begin the HFL

control unit reflash process.

191

NOTE:

If the HFL software is current and no update is required, the following notification pops up on the HDS laptop.

14. The HFL reflash process begins. Allow several minutes for the programming to complete. The blue bars indicate the programming status and

progression.

NOTE:

Do not press the engine start/stop button to select the OFF mode while the HDS laptop is transferring files to the HFL control unit. Doing so

will damage the HFL control unit. If Bluetooth connectivity between the HDS laptop and the HFL control unit is lost, the ignition must

remain ON, but the HDS laptop may be rebooted and the HFL update tool may be restarted, using the four-digit PIN recorded in step 7.

15. On the HFL update tool, a pop-up window alerts you when the reflash process is finalizing, and then another pop-up informs you that the

reflash process is complete. Click OK.

NOTE:

Failure to wait for the HFL update tool message Updates Complete" to display prior to pressing the star/stop button to select the OFF mode

will interrupt the HFL programming and will damage the HFL control unit.

192

16. The HFL update tool will indicate the update is complete, and automatically disconnects the Bluetooth connection from the HFL control unit.

Close the HFL update tool by clicking on the "X" in the upper right-hand corner.

17. The vehicle's display screen indicates the update status:

^ If successful, an update screen and subsequent updated successfully" messages are displayed. Press the engine start/stop button to select the

OFF mode. Go to step 18.

^ If not successful, a confirmation screen indicates that the process failed. Disregard the reference to the service manual. Go to step 20.

NOTE:

Wait at least 10 seconds before continuing to the next step.

18. Confirm the HFL control unit is updated: Repeat steps 2 through 4, then go to step 19.

193

19. Press the audio preset No.2 button several times to cycle through the display screens until you see the "A-Diag XX.XX.X" screen. Verify that

the correct software version is installed.

NOTE:

The first "A-Diag" screen displays the first five digits of the software version. Press the No.2 button to see the last two digits.

If an "A-Diag ---" screen appears, turn the audio unit OFF. Repeat steps 2 and 3 then press the PHONE" button for at least 5 seconds. The HFL

diagnostic screen is now visible. Press the audio preset button No. 2 until the "A-Diag XX.XX.X" screen is displayed. Verify that the correct

software version is installed.

^ If the software is updated to the correct version, press the engine start/stop button to select the OFF mode. The reflash process is complete.

^ If the software is not updated, go to step 20.

20. Press the engine start/stop button to select the OFF mode.

21. Repeat steps 2 through 6, then go to step 22.

22. Press the selector knob on the audio unit to change the HFL update screen. A different PIN code is displayed; ignore it. You'll use the PIN you

wrote down in step 7.

NOTE:

The original PIN is required to complete the HFL update and to re-establish communication if the update process is interrupted. If the

original PIN is lost, forgotten, or otherwise misplaced, and an interruption to the reflash process occurs, the HFL control unit will remain

stuck in reflash mode, and you will be unable to complete the HFL update. If this happens, you must replace the HFL control unit.

194

23. In the HFL update tool, click on the Bluetooth icon to pair the vehicle's HFL control unit to the HDS laptop.

*NOTE:

If an active Bluetooth adapter is not found on the HDS laptop, this error message will appear. Please review the REQUIRED TOOLS AND

EQUIPMENT section of this publication for a recognized Bluetooth device. Contact your IT support for additional help.*

24. In the HFL update tool, the Pair with HFL" window pops up. Wait a few seconds for the display to show All Detected Bluetooth Devices." If no

devices are found after 30 seconds, click on the Refresh button.

195

25. In the HFL update tool, select the correct Bluetooth device (if more than one appears) that matches the HandsFreeLink ID Code shown in the

vehicle's display screen.

NOTE:

There may be more than one Bluetooth device listed on the HFL update tool Pair With HFL(HFT)" screen. Select the correct HFL ID from

the list.

26. In the HFL update tool, enter the original 4-digit PIN (recorded in step 7) into the lower left corner of the popup window. Click Pair to start the

pairing process again.

NOTE:

If the original PIN is lost, forgotten, or otherwise misplaced, the HFL control unit will be stuck in reflash mode, and you will be unable to

complete the HFL update. If this happens, you must replace the HFL control unit.

27. Repeat steps 11 through 17 to repeat the HFL control unit update procedure.

Vehicles With Navigation

Vehicles with Navigation

NOTE:

Failure to follow the procedures and precautions in this bulletin may damage the HFL control unit.

1. Connect a jumper battery to the vehicle and leave it connected during this entire procedure to maintain a steady voltage.

2. Press the engine start/stop button to select the vehicle ON mode.

3. Wait for the navigation system to boot up. When the "OK" screen appears, press and hold the MAP/GUIDE, the DEST/ROUTE, and the

CANCEL buttons for at least 3 seconds to access "Select Diagnosis Items."

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4. Rotate the interface dial to select "Self Diagnosis Mode," then press ENTER on the interface dial.

5. The "System Link" screen appears and does an automatic diagnostic check. Wait a few moments while the process completes. Once completed,

rotate the interface dial to select HFL and press ENTER using the interface dial.

6. In the HFL update tool, double-click the HFL Control Unit Update icon to launch the Honda HFL (HFT) Control Unit Update Tool (HFL update

tool).

NOTE:

The HDS laptop must be connected to an AC outlet during the reflash process and must be within a distance of 21 feet to the vehicle. Do not

allow the HDS laptop to go into sleep or hibernate mode during the reflash process. If this occurs, the Bluetooth connectivity between the HDS

laptop and the vehicle's HFL system is dropped, and the reflash process is interrupted. It will then be necessary to restart the reflash procedure.

See your laptop manufacturer's instructions or your system administrator for assistance to change these settings.

7. Rotate the interface dial to select "Software Update" in the HFL menu. Press ENTER on the interface dial to set the HFL system into reflash

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readiness mode.

NOTE:

If either GA-NET or DESIP is NG, the Software Update button will be grayed out, and you won't be able to proceed with this procedure.

You must troubleshoot for and repair any NG conditions before continuing.

8. The HFL software update screen will display a 4-digit PIN code. Write it down on a piece of paper or on the RO and leave it in the vehicle.

NOTE:

This PIN is required to complete the HFL update and to re-establish communication if the update process is interrupted. If this PIN is lost,

forgotten, or otherwise misplaced, the HFL control unit will be stuck in reflash mode, and you will be unable to complete the update. If this

happens, you must replace the HFL control unit.

9. In the HFL update tool, click on the Bluetooth icon in the upper left corner of the "HFL Control Unit Update" screen in the HDS laptop to allow

pairing with the vehicle's HFL.

*NOTE:

If an active Bluetooth adapter is not found on the HDS laptop, this error message will appear. Please review the REQUIRED TOOLS AND

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EQUIPMENT section of this publication for a recognized Bluetooth device. Contact your IT support for additional help.*

10. In the HDS laptop, the "Pair with HFL" window pops up. Wait a few seconds for the display to show "All Detected Bluetooth Devices." If no

devices are found after about 30 seconds, click Refresh.

NOTE:

If the HFL control unit is unable to establish a Bluetooth connection with the HFL update tool after5 minutes, it times out. If this occurs, reboot

the HDS laptop, press the engine start/stop button to select the OFF mode, and go to step 2.

11. In the HFL update tool, select the Bluetooth device from the list that matches the HandsFreeLink ID code shown in the navigation display.

NOTE:

There may be more than one Bluetooth device listed in the HFL update tool "Pair With HFL (HFT)" screen. Select the correct HFL ID from the

list.

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12. In the HFL update tool, once the Bluetooth device has been detected, enter the four-digit PIN from the vehicle's display screen into the lower

left-hand corner of the pop-up window. Click Pair to begin the pairing process.

NOTE:

Leave the PIN you wrote down in step 8 with the vehicle. This PIN is required to complete the HFL update and to re-establish communication if

the update process is interrupted. If this PIN is lost, forgotten, or otherwise misplaced, the HFL control unit will be stuck in reflash mode, and

you will be unable to complete the update. If this happens, you must replace the HFL control unit.

13. Wait for the HFL update tool to complete the Bluetooth pairing process.

14. In the HFL update tool, the "Open Update Package" window pops up when the Bluetooth pairing process is complete. The HFL update tool

automatically determines which version of the HFL software is present. The compatible updates will be displayed on the HFL update tool. Click

OK to begin the HFL control unit reflash process.

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NOTE:

If the HFL software is current and no update is required, you will see the following notification on the HFL update tool.

15. The HFL rehash process begins. Allow several minutes for the programming to complete. The blue bars indicate the programming status and

progression.

NOTE:

Do not press the engine start/stop button to select the OFF mode while the HFL update tool is transferring files to the HFL control unit.

Doing so may damage the HFL control unit. If the Bluetooth connectivity between the HDS laptop and the HFL control unit is lost, the

ignition must remain ON, but the HDS laptop may be rebooted and the HFL update tool may be restarted, using the four-digit PIN you

wrote down in step 8.

16. In the HFL update tool, a popup window alerts you when the reflash process is finalizing.

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17. In the HFL update tool, a popup window informs you that the reflash process is complete. Click OK.

NOTE:

Failure to wait for the HFL update tool message "Updates Complete" to display prior to pressing the engine start/stop button to select the

OFF mode will interrupt the HFL programming and will damage the HFL control unit.

18. The HFL update tool will indicate the update is complete, and automatically disconnects the Bluetooth connection from the vehicle's HFL

control unit. Close the HFL update tool by clicking on the "X" in the upper right-hand corner.

19. Confirm that the software update was successful:

^ Press the engine start/stop button to select the OFF mode.

^ Wait at least 10 seconds.

^ Repeat steps 2 through 5.

^ If the software is updated to the current version, the reflash process is complete. Press the engine start/stop button to select the OFF mode.

^ If the software did not update to the current version, go to step 20.

20. Press the engine start/stop button to select the OFF mode.

21. Repeat steps 2 through 7, then go to step 22.

22. The HFL update screen will display a 4-digit PIN. Disregard this PIN; you'll use the original PIN acquired in step 8.

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23. In the HFL update tool, click on the Bluetooth icon in the upper left corner of the screen to pair with the vehicle's HFL control unit.

*NOTE:

If an active Bluetooth adapter is not found on the HDS laptop, this error message will appear. Please review the REQUIRED TOOLS AND

EQUIPMENT section of this publication for a recognized Bluetooth device. Contact your IT support for additional help.*

24. In the HFL update tool, the "Pair with HFL" window pops up. Wait a few seconds for the display to show All Detected Bluetooth Devices." If

no devices are found after approximately 30 seconds, click Refresh.

NOTE:

If the HFL control unit is unable to establish a Bluetooth connection with the HFL update tool after 5 minutes, it times out. If this occurs,

reboot the HDS laptop, press the engine start/stop button to select the OFF mode, and go back to step 20.

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25. In the HFL update tool, select the correct Bluetooth device (if more than one appears) that matches the HandsFreeLink ID code shown in the

vehicle's display screen.

NOTE:

There may be more than one Bluetooth device listed in the HFL update tool "Pair With HFL (HFT)" screen. Select the correct HFL ID from

the list.

26. Once a device is detected, enter the previous 4-digit PIN from step 8 into the lower left-hand corner of the popup window in the HFL update

tool, if it's not already displayed. Click Pair to begin the pairing process.

NOTE:

If the original PIN is lost, forgotten, or otherwise misplaced, the HFL control unit will be stuck in reflash mode and you will be unable to

complete the update. If this happens, you must replace the HFL control unit.

5. Torque the main engine mounting bolts to spec.***Acura TL AWD V6-3.7L Technical Service Bulletin # 10-017 Date: 100611

5. Torque the main engine mounting bolts to spec.***Acura TL AWD V6-3.7L Technical Service Bulletin # 10-017 Date: 100611

Satellite Radio - XM Stations Displayed But No XM Audio

10-017

June 11, 2010

Applies To:

See VEHICLES AFFECTED

No XM Sound, But XM Station Information Is Displayed

SYMPTOM

The sound from the XM radio cuts out or disappears, but the audio unit continues to display the XM station information. The sound returns after the

ignition switch is turned to LOCK (0), then back to ACC (I) or ON (II).

PROBABLE CAUSE

There is an internal problem with the XM receiver.

VEHICLES AFFECTED

CORRECTIVE ACTION

Replace the XM receiver with an updated part.

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PARTS INFORMATION

WARRANTY CLAIM INFORMATION

The normal warranty applies.

Failed Part: P/N39820-TL2-A01

Defect Code: 03214

Symptom Code: 03257

Skill Level: Repair Technician

REPAIR PROCEDURE

Replace the XM receiver:

^ Refer to the Audio section of the appropriate service manual, or

^ Online, under Search by Vehicle, enter keywords REMOVE XM and select the applicable XM Removal/Installation instructions from the list.

27. Repeat steps 13 through 19.***Acura RL V6-3.7L Technical Service Bulletin # 09-013 Date: 130222

27. Repeat steps 13 through 19.***Acura RL V6-3.7L Technical Service Bulletin # 09-013 Date: 130222

Antitheft - Immobilizer System (Type 5) Information

09-013

February 22, 2013

Applies To:

2005-12 RL - ALL

Immobilizer System (Type 5)

(Supersedes 09-013, dated March 20, 2009, see REVISION SUMMARY)

REVISION SUMMARY

This service bulletin has been revised extensively.

American Honda recommends that you review the entire bulletin.

BACKGROUND

All 2005-12 RLs have a Type 5 immobilizer system that disables the vehicle unless a programmed ignition key is used. The Type 5 system is

different than previous systems in that the transponder ID code in the key is a rolling-type code instead of a fixed code. In this service bulletin, a

programmed ignition key refers to a transponder-type key that has been cut to fit the ignition switch and whose transponder ID code is recognized by

the immobilizer system. If you try to start the engine without a programmed ignition key, the engine cranks, but it does not start.

This service bulletin covers these subjects:

^ Immobilizer system components

^ Adding or replacing programmed ignition keys

^ Clearing transponder codes of lost programmed ignition keys

^ Starting the engine without a programmed ignition key

^ Replacing the immobilizer control unit-receiver

^ Replacing the keyless access control unit

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^ Replacing the PCM

^ Replacing the IMOES unit

For more information on the immobilizer system, refer to the Body Electrical section of the appropriate service manual or go online.

WARRANTY CLAIM INFORMATION

None. This service bulletin is for information only.

IMMOBILIZER SYSTEM COMPONENTS

The immobilizer system includes these components:

^ Immobilizer system keys

^ Immobilizer indicator

^ Immobilizer control unit-receiver

^ Keyless access control unit

^ PCM

^ IMOES Unit

Immobilizer System Keys

The vehicle comes with two built-in keys and two keyless remotes.

Each key and valet key has a transponder in its grip that output a rolling-type code (set by the immobilizer control unit-receiver) when you insert the

key into the ignition switch. The immobilizer system uses this code to determine whether to start the engine.

When you need to cut a new key, use the appropriate tool from the Acura Tool and Equipment Program. Call or on the Interactive Network (iN),

click on Service > Quick Links > Tool and Equipment Program.

NOTE:

Because of the rolling code characteristics of the Type 5 immobilizer system, you cannot use the Ilco Immobilizer Key Code Duplicator or the

Ilco programmable (T5) key blanks with this system.

Immobilizer Indicator

The immobilizer indicator is on the instrument panel. When you insert a programmed ignition key (master or valet) into the ignition switch and turn

the switch to ON (II), the indicator comes on for 2 seconds and then goes off. When you turn the ignition switch to LOCK (0), the indicator blinks

for 5 seconds and then goes off.

If you insert a non programmed ignition key into the ignition switch and turn the switch to ON (II), the indicator comes on for 2 seconds and then

starts to blink. The indicator keeps blinking until you turn the switch to LOCK (0). If you try to start the engine with a non programmed ignition key,

the engine cranks, but it does not start.

Immobilizer Control Unit-Receiver

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The immobilizer control unit-receiver is inside the bezel around the ignition switch. It uses electromagnetic induction to energize the transponder in

the key. There is no direct electrical connection. Once the transponder is energized, the key sends its ID code to the immobilizer control

unit-receiver, which checks the code against the codes stored in its memory. If the codes match, the immobilizer control unit-receiver sends a unique

serial code to the PCM. But if the transponder ID code does not match, no serial code is sent, and the vehicle won't start.

Keyless Access System

The keyless access system consists of the keyless access control unit, the ignition switch control unit, the door outer handle touch sensor, the LF (low

frequency) antennas, the RF (radio frequency) units, the keyless access indicator, the keyless buzzer, and the remote. The function of the system is to

allow the driver keyless entry into the vehicle along with starting the engine without an ignition key.

PCM

The PCM is an integral part of the immobilizer system. When the PCM receives the unique serial code from the immobilizer control unit-receiver, it

communicates with the immobilizer control unit-receiver by sending back its own unique serial code. If the serial codes are mutually recognized

during this communication process, the PCM energizes the fuel supply system so the engine can start.

IMOES unit

When using the keyless remote, or the transponder key, the remote sends a signal to the keyless access control unit, the immobilizer control unit, or

the unit- receiver if a key is used. The control unit then sends a code signal to the IMOES unit. If the IMOES unit determines that the correct signal

is being used, the fuel supply system is enabled.

ADDING OR REPLACING PROGRAMMED IGNITION KEYS

Vehicles come with three programmed ignition keys. The immobilizer control unit-receiver accepts a total of six transponder codes, so three more

codes can be stored in its memory. Use the following procedures to add a key or to add multiple keys.

Adding a Key

Use the Honda Diagnostic System (HDS) with Acura key blanks to add a key. The HDS rewrites the immobilizer control unit-receiver, storing the

transponder code of the new key in the memory of the immobilizer control unit-receiver.

Preparation

NOTE:

Refer to the parts catalog for the P/Ns, and search by VIN for the correct parts.

To add a key with the HDS, you need these items:

^ Built-in key blank

^ One programmed built-in ignition key for the vehicle

^ Key code for the vehicle (if cutting by code)

^ Suitable key cutting tool

^ HDS with the latest software

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NOTE:

Make sure the market, the date, and the time on the HDS setup screen are correct. Select the F12 key in the upper right corner to get the

Set-up Details screen. Make sure Market: is set to USA. Select the time display in the lower right corner to get the Date/Time Properties

pop-up window. Make sure the date and time are correct. For details, refer to the Honda Diagnostic System (HDS) Setup Instructions listed

under Tool Information in ISIS.

^ PCM code

NOTE:

If you cannot log in to the iN (Interactive Network) screen on the HDS, you must retrieve the PCM code from the Immobilizer Code Inquiry

in the iN.

Procedure

1. Use an appropriate key blank and a suitable key cutting tool.

2. Connect the HDS to the DLC (data link connector).

3. Insert a programmed ignition key into the ignition switch, and turn the switch to ON (II). Turn on the HDS, then log in to the iN.

4. At the screen prompts, enter the VIN and the odometer reading, then verify the correct date and time.

5. From the System Selection Menu screen, select IMMOBI.

6. From the Immobilizer Test Mode Menu screen, select Immobilizer Setup.

7. From the Mode Menu screen, select Add and Delete Keys.

8. From the Add and Delete Keys screen, select Add 1 Key.

9. From the Add 1 Key screen, select Begin to add 1 key.

10. Follow the on-screen prompts. If your HDS is not logged in to the iN you will have to enter the PCM code you have retrieved from the iN

Immobilizer Code Inquiry to proceed. When you are finished, turn the ignition switch to LOCK (0), then turn off and disconnect the HDS.

Adding Multiple Keys

Use the HDS with Acura key blanks to add multiple keys. The HDS rewrites the immobilizer control unit-receiver, storing the transponder codes of

the new keys in the memory of the immobilizer control unit-receiver.

Preparation

NOTE:

Refer to the parts catalog for the P/Ns, and search by VIN for the correct parts.

To add multiple keys with the HDS, you need these items:

^ Built-in key blank

^ All the programmed ignition keys (master and valet) for the vehicle

^ Key code for the vehicle (if cutting by code)

^ Suitable key cutting tool

^ HDS with the latest software

NOTE:

Make sure the market, the date, and the time on the HDS setup screen are correct. Select the F12 key in the upper right corner to get the

Set-up Details screen. Make sure Market: is set to USA. Select the time display in the lower right corner to get the Date/Time Properties

pop-up window. Make sure the date and time are correct. For details, refer to the Honda Diagnostic System (HDS) Setup Instructions listed

under Tool Information in ISIS.

^ PCM code

NOTE:

If you cannot log in to the iN screen on the HDS, you must retrieve the PCM code from the Immobilizer Code Inquiry in the iN.

Procedure

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NOTE:

Make sure you change keys when prompted by the HDS.

1. Use the appropriate key blanks and a suitable key cutting tool.

2. Gather up all of the remaining programmed ignition keys (master and valet) for the vehicle.

3. Connect the HDS to the DLC (data link connector).

4. Insert a programmed ignition key into the ignition switch, and turn the switch to ON (II). Turn on the HDS, then log in to the iN.

5. At the screen prompts, enter the VIN and the odometer reading, then verify the correct date and time.

6. From the System Selection Menu screen, select IMMOBI.

7. From the Immobilizer Test Mode Menu screen, select Immobilizer Setup.

8. From the Mode Menu screen, select Add and Delete Keys.

9. From the Add and Delete Keys screen, select Delete or Add Multiple Keys.

10. From the Delete or Add Multiple Keys screen, select Begin to Delete or Add Multiple Keys.

11. Follow the on-screen prompts. If your HDS is not logged in to the iN, you will have to enter the PCM code you have retrieved from the iN

Immobilizer Code Inquiry to proceed. When you are finished, turn the ignition switch to LOCK (0), then turn off and disconnect the HDS.

Replacing All Programmed Ignition Keys

If no programmed ignition keys are available, you need to replace the ignition keys and rewrite the immobilizer control unit-receiver with the HDS.

The HDS clears all transponder codes from the memory of the immobilizer control unit-receiver and stores the transponder codes of the replacement

ignition keys.

Preparation

NOTE:

Refer to the parts catalog for the P/Ns, and search by VIN for the correct parts.

To replace all keys, you need these items:

^ Built-in key blanks

^ Suitable key cutting tool

^ Key code for the vehicle

^ HDS with the latest software

NOTE:

Make sure the market, the date, and the time on the HDS setup screen are correct. Select the F12 key in the upper right corner to get the

Set-up Details screen. Make sure Market: is set to USA. Select the time display in the lower right corner to get the Date/Time Properties

pop-up window. Make sure the date and time are correct. For details, refer to the Honda Diagnostic System (HDS) Setup Instructions listed

under Tool Information in ISIS.

^ PCM code

NOTE:

If you cannot log in to the iN screen on the HDS, you must retrieve the PCM code from the Immobilizer Code Inquiry in the iN.

Procedure

NOTE:

Make sure you change keys when prompted by the HDS.

1. Use the appropriate key blanks and a suitable key cutting tool.

2. Connect the HDS to the DLC (data link connector).

3. Insert a newly cut ignition key into the ignition switch, and turn the switch to ON (II). Turn on the HDS, then log in to the iN.

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4. At the screen prompts, enter the VIN and the odometer reading, then verify the correct date and time.

5. From the System Selection Menu screen, select IMMOBI.

6. From the Immobilizer Test Mode Menu screen, select Immobilizer Setup.

7. From the Mode Menu screen, select Add and Delete Keys.

8. From the Add and Delete Keys screen, select All Keys Lost.

9. From the All Keys Lost screen, select Begin to register keys.

10. Follow the on-screen prompts. If your HDS is not logged in to the iN, you will have to enter the PCM code you have retrieved from the iN

Immobilizer Code Inquiry to proceed. When you are finished, turn the ignition switch to LOCK (0), then turn off and disconnect the HDS.

CLEARING TRANSPONDER CODES OF LOST PROGRAMMED IGNITION KEYS

If one or more (but not all) of the programmed ignition keys are lost, you should rewrite the immobilizer control unit-receiver with the HDS to

prevent the lost keys from starting the engine. The HDS clears the transponder codes from the memory of the immobilizer control unit-receiver and

then stores the transponder codes of the remaining keys. This process clears the codes of the lost keys so they cannot start the engine.

Preparation

To clear the transponder codes of lost programmed ignition keys, you need these items:

^ All of the remaining programmed ignition keys for the vehicle

^ HDS with the latest software

NOTE:

Make sure the market, the date, and the time on the HDS setup screen are correct. Select the F12 key in the upper right corner to get the

Set-up Details screen. Make sure Market: is set to USA. Select the time display in the lower right corner to get the Date/Time Properties

pop-up window. Make sure the date and time are correct. For details, refer to the Honda Diagnostic System (HDS) Setup Instructions listed

under Tool Information in ISIS.

^ PCM code

NOTE:

If you cannot log in to the iN screen on the HDS, you must retrieve the PCM code from the Immobilizer Code Inquiry in the iN.

Procedure

NOTE:

Make sure you change keys when prompted by the HDS.

1. Gather up all of the remaining programmed ignition keys (master and valet) for the vehicle.

2. Connect the HDS to the DLC (data link connector).

3. Insert a programmed ignition key into the ignition switch, and turn the switch to ON (II). Turn on the HDS, then log in to the iN.

4. At the screen prompts, verify the VIN and enter the odometer reading, then verify the correct date and time.

5. From the System Selection Menu screen, select IMMOBI.

6. From the Immobilizer Test Mode Menu screen, select Immobilizer Setup.

7. From the Mode Menu screen, select Add and Delete Keys.

8. From the Add and Delete Keys screen, select Delete or Add Multiple Keys.

9. From the Delete or Add Multiple Keys screen, select Begin to Delete or Add Multiple Keys.

10. Follow the on-screen prompts. If your HDS is not logged in to the iN, you will have to enter the PCM code you have retrieved from the iN

Immobilizer Code Inquiry to proceed. When you are finished, turn the ignition switch to LOCK (0), then turn off and disconnect the HDS.

STARTING THE ENGINE WITHOUT A PROGRAMMED IGNITION KEY

If your client is stranded because he or she has no programmed ignition keys, or a part of the immobilizer system has failed, you can still start the

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engine using a properly cut key blank and the five-digit Immobilizer Brake Code.

This procedure is suited for situations where your stranded client either plans to drive the vehicle directly to an Acura dealership for immobilizer

system repair, or he or she has the other programmed ignition keys at home and plans to drive there with no stops on the way.

If your client has lost the programmed ignition key but has additional programmed ignition keys at home, advise him or her to schedule an

appointment to have the immobilizer control unit-receiver rewritten for the remaining ignition keys; this way the transponder codes of the lost keys

are cleared from the immobilizer control unit-receiver's memory. Refer to CLEARING TRANSPONDER CODES OF LOST PROGRAMMED

IGNITION KEYS.

If your client has lost all of the programmed ignition keys, he or she will need to have them replaced and have the immobilizer control unit-receiver

rewritten. Refer to Replacing All Keys under ADDING OR REPLACING ALL PROGRAMMED IGNITION KEYS.

Preparation

NOTE:

Refer to the parts catalog for the P/Ns, and search by VIN for the correct parts.

To start the engine without a programmed ignition key, you need these items:

^ Acura built-in key blank (Refer to the parts catalog for P/Ns, and search by VIN)

^ Vehicle's key code for cutting a new ignition key

^ Suitable key cutting tool

^ Immobilizer Brake Code (This five-digit code is available on the iN Immobilizer Code Inquiry.)

Procedure

1. Use the appropriate key blanks and a suitable key cutting tool.

2. Release the parking brake.

3. Insert the newly cut ignition key into the ignition switch.

4. Turn the ignition switch to ON (II). Wait for the brake indicator bulb check to complete.

5. Enter the first digit of the five-digit Immobilizer Brake Code by setting and releasing the parking brake that number of times within 30 seconds.

For example, if the first digit is four, set and release the parking brake four times.

6. Turn the ignition switch to LOCK (0). This enters the first digit into the PCM.

7. Turn the ignition switch to ON (II), set and release the parking brake the appropriate number of times, and turn the ignition switch to LOCK (0)

to enter the second, third, fourth, and fifth digits.

NOTE:

When you turn the ignition switch to ON (II), the immobilizer indicator stays on. The indicator stays on even when the ignition switch is

turned to LOCK (0).

8. After you enter the fifth digit and turn the ignition switch to LOCK (0), the immobilizer indicator blinks three times and then goes off. You can

now start the engine with the temporary key.

NOTE:

This procedure is only a temporary fix. When you start the engine with the temporary key, the immobilizer indicator comes on and stays on

while the engine is running. And when you turn the ignition switch to LOCK (0), the indicator does not blink as it normally would.

9. Start the engine within 10 minutes or you must repeat steps 2 thru 9.

REPLACING THE IMMOBILIZER CONTROL UNIT - RECEIVER

If you replace the immobilizer control unit-receiver, you must rewrite it with the HDS or the engine cannot start.

Preparation

To replace the immobilizer control unit-receiver, you need these items:

^ Replacement immobilizer control unit-receiver

^ All of the programmed ignition keys (master and valet) for the vehicle

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^ HDS with the latest software

NOTE:

Make sure the market, the date, and the time on the HDS setup screen are correct. Select the F12 key in the upper right corner to get the

Set-up Details screen. Make sure Market: is set to USA. Select the time display in the lower right corner to get the Date/Time Properties

pop-up window. Make sure the date and time are correct. For details, refer to the Honda Diagnostic System (HDS) Setup Instructions listed

under Tool Information in ISIS.

^ PCM code

NOTE:

If you cannot log in to the iN screen on the HDS, you must retrieve the PCM code from the Immobilizer Code Inquiry in the iN.

Procedure

Replace the immobilizer-keyless control/unit receiver.

Online, enter keyword IMMOBI, and select Immobilizer-Keyless Control Unit-Receiver Replacement from the list.

REPLACING THE KEYLESS ACCESS CONTROL UNIT

AcuraLink can be used to easily check for B-CAN line failure(s). Go online for troubleshooting tips.

Preparation

To replace the Keyless Access Control Unit, you need these items:

^ Replacement Keyless Access Control Unit

^ HDS with the latest software

Procedure

1. Turn the ignition switch OFF.

2. Remove the driver's dashboard undercover (See the service manual online).

3. Disconnect the connectors from the keyless access control unit.

4. Install the new control unit in the reverse order of removal.

5. To register and reprogram the unit, go to Keyless Access System and Immobilizer System Remote Registration and Reprogramming on ISIS.

REPLACING THE PCM

If you replace the PCM, you must use the HDS to instruct the new PCM and the immobilizer control unit-receiver to recognize each other's unique

serial code or the engine cannot start.

Preparation

To replace the PCM, you need these items:

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^ Replacement PCM

^ One programmed ignition key for the vehicle

^ HDS with the latest software

NOTE:

Make sure the market, the date, and the time on the HDS setup screen are correct. Select the F12 key in the upper right corner to get the

Set-up Details screen. Make sure Market: is set to USA. Select the time display in the lower right corner to get the Date/Time Properties

pop-up window. Make sure the date and time are correct. For details, refer to the Honda Diagnostic System (HDS) Setup Instructions listed

under Tool Information in ISIS.

^ PCM code

NOTE:

If you cannot log in to the iN screen on the HDS, you must retrieve the PCM code from the Immobilizer Code Inquiry in the iN.

Procedure

Replace the PCM. Online, enter keywords PCM REP and select PCM Replacement from the list.

REPLACING THE IMOES UNIT

To replace the IMOES unit, you must use the HDS to instruct the new IMOES unit and the immobilizer control unit-receiver to recognize each

other's unique serial code or the engine cannot start.

IMOES Unit Location:

See the applicable service manual, or go online.

Preparation

To replace the IMOES unit, you need these items:

^ Replacement IMOES unit

^ One programmed ignition key for the vehicle

^ HDS with the latest software

NOTE:

Make sure the market, the date, and the time on the HDS setup screen are correct. Select the F12 key in the upper right corner to get the

Set-up Details screen. Make sure Market: is set to USA. Select the time display in the lower right corner to get the Date/Time Properties

pop-up window. Make sure the date and time are correct. For details, refer to the Honda Diagnostic System (HDS) Setup Instructions listed

under Tool Information in ISIS.

^ PCM code

NOTE:

If you cannot log in to the iN screen on the HDS, you must retrieve the PCM code from the Immobilizer Code Inquiry in the iN.

Procedure

Replace the IMOES unit. Online, enter keywords IMOES REP, and select Imoes Unit Test/Replacement from the list.

***Acura Truck RDX AWD L4-2.3L Turbo Technical Service Bulletin # 05-018 Date: 111210

***Acura Truck RDX AWD L4-2.3L Turbo Technical Service Bulletin # 05-018 Date: 111210

Navigation System - DVD and HDD System Information

05-018

December 10, 2011

Applies To:

See VEHICLES AFFECTED

Navigation System Information

(Supersedes 05-018, dated October 30, 2011; see REVISION SUMMARY)

REVISION SUMMARY

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^ Under VEHICLES AFFECTED, 2012 model information was added.

^ Under DVD NAVIGATION TYPE IDENTIFICATION BY MODEL, the Current Update DVD Version was changed for most vehicles, and

2012 model information was added.

^ Under HDD VERSION IDENTIFICATION BY MODEL, the Current Update HDD Version was changed for most vehicles, and 2012 model

information was added.

NAVIGATION BACKGROUND

American Honda has two types of navigation system platforms available: navigation DVD and navigation HDD.

For more information about the navigation system and its operation, refer to the following resources:

^ Service Manual - Printed or on ISIS

^ Quick Start Guide or Technology Reference Guide

^ Online University - Use the keyword NAVI.

^ Navigation Manual - Besides the one that comes with the vehicle, the navigation system manual is also available online. Select SEARCH BY

PUBLICATION, select Consumer Information, select your applicable vehicle, then select Navigation Manual from the list.

^ Service Bulletins - Use the keyword NAVI.

^ ETM (electrical troubleshooting manual)

VEHICLES AFFECTED

WARRANTY CLAIM INFORMATION

None. This service bulletin is for information only. Refer to the flat rate manual whenever servicing or repairing the navigation system.

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DVD Navigation System Information

DVD and HDD Navigation System Information

DVD NAVIGATION TYPE IDENTIFICATION BY MODEL

For navigation Systems that use a navigation DVD, remove the navigation DVD and compare the label color and version to the following chart.

Clients may obtain navigation DVDs from a variety of sources (friends, internet auctions, etc.) outside the normal ordering process. If they install an

incorrect DVD, it can produce an error message, or cause the navigation system to malfunction. If the label is the wrong color or wrong version,

replace it with the correct navigation DVD before replacing the navigation unit.

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For compass systems that use a compass CD, remove the CD and compare the label version to the following chart. Clients may try to install a

navigation DVD. If they install a navigation DVD or the wrong compass CD, it can produce an error message, or cause the compass system to

malfunction. If the label is the wrong color or wrong version, replace it with the correct compass CD before replacing the compass unit.

EARLIEST DVD VERSION APPLICATION FOR EACH MODEL

Each navigation system DVD contains a map/POI (point of interest) database and the navigation system software for each model that it supports.

Inserting an older DVD (such as an earlier version than indicated in the table) can cause problems since it lacks the software to provide the specific

features needed for that model. Unfortunately, the navigation software may not detect or warn you that the version is outdated, and it may even

appear to operate normally.

NOTE:

Replacing a DVD just because the version number is higher is not always justified. A higher software version does not necessarily mean it

contains newer software for your model. The DVD contains software for all models that use the same color DVD, and a revised number may or

may not have software fixes or upgrades for the model in question.

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Typical warning symptoms that an outdated DVD is being used include:

^ An Acura model navigation screen may display a Honda logo while booting up.

^ A newly introduced model feature (for example, XM radio or HFL) may not display properly, and Extension may display instead.

NOTE:

Extension may be displayed when using Music Link, but should never be displayed when XM or USB is selected.

^ The current street being driven on may not appear properly at the bottom of the map screen display when the vehicle is driven on a main road.

NOTE:

If necessary, compare the navigation system operation to a same model vehicle with a current DVD.

HOW TO IDENTIFY NAVIGATION DVD OR COMPASS CD VERSIONS

To determine the navigation or compass version on a particular model, start the engine, then locate the navigation or compass control unit (see the

appropriate service manual). Open the DVD door, and push the eject button to eject the disc. Hold the disc by the edges, and check for these items:

^ The label color (see the chart on the previous pages for model application).

^ Read the DVD or CD version listed on the bottom of the label, and note it on the repair order. You will need this version number in these

instances:

- To verify that the DVD or CD version is appropriate for the vehicle

- Any time you call Tech Line regarding a navigation or compass system issue

- To answer client inquiries concerning update or coverage issues

NOTE:

Clients may obtain DVDs from sources outside the normal ordering process. If you determine this is the case, recommend that your client

purchase the appropriate DVD from the Acura Disc Fulfillment Center (see ORDERING A REPLACEMENT DVD, UPDATE DVD, or

COMPASS CD).

Software Patches

Occasionally, problems are discovered after a software version is released, either with the original software version that came with the vehicle, or a

yearly update DVD purchased by the client. Many software related problems can be repaired with software updates (patch CD).

Before assuming a navigation problem is hardware related, check the iN for software updates, and see if your client's problem is resolved with a

patch CD.

CHECKING A DISC (DVD OR CD) FOR DAMAGE

Check the underside of the disc for signs of mishandling. Deep scratches, swirl marks, or fingerprints can cause random lock-ups, reboots, and DVD

read or format errors.

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NOTE:

A damaged DVD or CD is not covered under warranty unless the disc is damaged by the navigation or compass unit. Damage by the navigation

or compass unit typically appears as circular scratches caused by something rubbing against the disc as it spins. The damage may appear as arcs

or complete circles on the disc reading surface. For more information, refer to Service Bulletin 08-035, DVD Head Error; or No Route

Displayed, and Navigation DVD is Scratched.

^ Verify that the underside of the disc is silver, and not a copy with a bluish color. Copies do not work properly and can cause other symptoms that

mimic hardware problems.

^ If the disc is dirty, go to DISC (DVD AND CD) HANDLING AND CLEANING.

^ If the DVD is defective, or has any of the issues mentioned above that are not covered by a service bulletin, return the vehicle to your client and

recommend that they order the proper DVD from the Acura Disc Fulfillment Center (see ORDERING A REPLACEMENT DVD, UPDATE

DVD, OR COMPASS CD).

NOTE:

If the navigation or compass unit is found to be defective (through the appropriate service manual troubleshooting procedures) and the disc will

not eject, order a replacement control unit, and also order a DVD or CD from the Acura Disc Fulfillment Center. (New control units do not come

with a navigation DVD or compass CD.)

ORDERING A REPLACEMENT DVD, UPDATE DVD, OR COMPASS CD

To order a navigation DVD, you can call the Acura Disc Fulfillment Center. The Fulfillment Center knows the correct color DVD application for

each vehicle and can provide the latest version. To order online, go to the website and use the dropdown menu under Find Updates. The client's

navigation manual provides additional ordering and installation information. This information is located in the Client Assistance section.

To order a compass CD, you cannot use the online website. Call the Acura Disc Fulfillment Center, select option 3 for dealerships, then select option

2 for map patches and specify you are ordering a compass CD for the RL.

NAVIGATION DVD OR COMPASS CD STOCKING CONCERNS

Never stock navigation system DVDs, because software versions are constantly updated. Some dealerships also remove the DVDs from new or used

vehicles, store them in a common, locked location, then reinstall them when the vehicle is sold. This is a mistake because the various navigation

systems are version sensitive (meaning that even if the correct color DVD is used, an older version may not work).

The same issues apply to compass CDs, as on the surface, they appear similar to navigation DVDs. Since compass-equipped vehicles appear similar

to navigation-equipped vehicles, this increases the chances of the wrong disc being inserted.

Stocking navigation DVDs or compass CDs or storing navigation DVDs and compass CDs in a common location can result in any of these

problems:

^ Incorrectly colored DVDs or compass CDs being put into navigation vehicles. This causes the system to display error messages, or it causes

system malfunctions that mimic a hardware problem. This results in the client driving away with a malfunctioning navigation system.

^ The DVD version is out-of-date or incompatible with a particular model. This inconveniences your client by delaying the repair, or by causing

additional (and unnecessary) returns to your dealership.

^ A navigation DVD being put into a compass vehicle causes the system to display DISC ERROR messages.

^ The client experiences software bugs or other issues that have already been resolved in later versions currently available at the fulfillment center.

These ordering procedures are recommended:

^ Always order navigation DVDs on an as-needed basis. During a typical model year, each color DVD may undergo a half-dozen "software only"

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version upgrades to fix minor issues on some or all models the DVD supports. This is normal. Usually, only the letter at the end of the version

number changes, while the database (maps and POIs) remain unchanged through the year.

^ Never promise your clients future free updates. There are no free programs for updating navigation DVDs. Update DVDs are generally available

for purchase each fall. The online DVD order site provides information when an update for a particular color DVD is available.

^ Compass CDs are seldom updated. Order a compass CD only if it is damaged and needs replacement.

NOTE:

^ Refer to the version chart in this service bulletin when ordering any navigation system DVD.

^ Damaged discs are not warrantable unless they are damaged by the navigation unit.

DISC (DVD AND CD) HANDLING AND CLEANING

To avoid damaging or leaving fingerprints on the disc, always handle it by the edges and place it in a jewel case whenever it is outside the control

unit. Deep scratches or fingerprints on the back of the disc can cause intermittent rebooting or other system errors.

Smudges and fingerprints can be carefully removed using a mild cleaner and soft cloth designed to clean eyeglasses. To clean a disc, first apply the

cleaning solution to the disc, and using a clean soft cloth, very gently wipe across the disc from the center to the outside edge, never in a circular

motion.

Do not place stabilizer rings or labels on the disc.

INSTALLING A NAVIGATION DVD OR COMPASS CD

NOTE:

For compass systems, the procedure is the same except there is no disclaimer screen, and you do not need to map-match the vehicle.

1. Park the vehicle outside, and start the engine.

2. Eject the old DVD.

3. Install the new navigation DVD. Be sure to close the door on the navigation unit.

4. Select OK on the disclaimer screen, then turn the ignition switch to LOCK (0). Wait 1 minute, then restart the engine.

5. Select OK on the disclaimer screen.

6. Drive the vehicle on a mapped road until the road name appears at the bottom of the map screen. The system is now map-matched.

PRECAUTION ON CLIENT "SNEAK PREVIEWS" OF A NEWER NAVIGATION DVD VERSION

Your client might request a look (or "sneak preview") at features in the latest navigation software. You should never preview a navigation DVD in a

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client's vehicle. Inserting a new DVD installs the latest software from the DVD into the memory of the client's navigation system. When the original

DVD is reinstalled, the newer software remains in memory and is often incompatible with the client's original DVD Map and P01 database.

If your client wishes to see the latest navigation coverage or software features, demonstrate it on an in-stock vehicle that already has the latest DVD

version.

If a newer version is loaded accidentally, either by the dealer or the client, one possible remedy is to enter the navigation diagnostic mode's Version

screen and do a forced download. Refer to the iN for applicable patches that may need reinstalling.

If a forced download does not reinstall the original software, the navigation unit may need to be replaced. This is not covered under warranty.

NOTE:

A forced download is not possible when the client upgrades their 2005 white-labeled DVD version 4.13 with an '06 or later DVD version 4.31 or

greater. Either a new version DVD must be purchased, or the navigation unit must be replaced.

PITFALLS WHEN INTERCHANGING NAVIGATION DVD/PARTS DURING DIAGNOSIS

When troubleshooting navigation system problems, ensure that the known-good vehicle is the same software version year and model as the vehicle

being serviced. Mixing incompatible navigation DVDs or other system components can delay the troubleshooting process by causing side effects

unrelated to the original problem. See the table under DVD NAVIGATION TYPE IDENTIFICATION BY MODEL.

REPLACING THE NAVIGATION UNIT AND TRANSFERRING THE NAVIGATION DVD

If your diagnosis determines the client's navigation unit is faulty, you will need to order a remanufactured replacement navigation unit (in warranty),

or send it out for repair (out of warranty). Refer to Service Bulletin 06-001, Audio, Navigation, and RES Unit In-Warranty Exchange, and Audio and

DVD Player Out-of-Warranty Repair). The order procedure on the iN is designed to minimize unnecessary replacement of parts due to client

settings, unfamiliarity with system operation, or software/database issues that cannot be resolved by hardware replacement. The Navigation System

Worksheet asks the following navigation information:

^ The client's DVD color and version number on the label, and condition of the DVD (inspection for scratches).

^ The client's complaint, symptom, and other details to allow duplication of the issue by the factory.

^ The results of the diagnostic procedure from the service manual.

This information helps the Remanufacture Center and the factory to understand the problem and properly repair the core.

NOTE:

The parts are not available through the Remanufactured Parts Center:

Replacement navigation units do not come with a DVD because the parts center has no way of knowing the client's current DVD version. When the

new navigation unit arrives, and before disconnecting the original navigation unit, do this:

1. Save the client's data (if equipped) using the Save Users Memory procedure:

^ Refer to the applicable service manual, or

^ Online, enter keywords NAVI DIAG, select Navigation System Diagnostic Mode from the list, and look for Save Users Memory.

2. With the engine running, open the navigation unit door, and eject the DVD from the original unit. To avoid scratching or damaging the DVD,

temporarily place the DVD in a jewel case.

NOTE:

If the DVD will not eject, write that information clearly on the core return form, and order a DVD from the Acura Disc Fulfillment Center.

3. Install a new navigation unit:

^ Refer to the navigation section in the applicable service manual, or

^ Online, enter keywords NAVI REMOVAL, and select Navigation Unit Removal/Installation from the list.

4. Reinstall the client's original DVD, verifying that the DVD is free of deep scratches or smudges.

5. Check online for any service bulletins prescribing patches that should be applied to the replacement navigation unit.

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HDD VERSION IDENTIFICATION BY MODEL

For navigation Systems that use the first-generation HDD/flash memory card (1996-99 3.5RL, 1999 3.21L), transfer the HDD or flash memory card

to the replacement navigation unit:

^ 1996-99 3.5RL models: If you are replacing the navigation unit, make sure you transfer the HDD or the flash memory card from the original unit

to the replacement unit.

^ 1999 3.2TL models: The original HDD navigation unit is no longer available. You can either try to send it to Alpine for repair (see Service

Bulletin 06-001, Audio, Navigation, and RES Unit In-Warranty Exchange and Out-of-Warranty Repair), or replace it with the 2000 IL DVD

navigation unit. Make sure you also order a black label DVD since the DVD does not come with the new navigation unit.

For navigation systems that use an HDD, check the software version and compare the version to the chart.

HOW TO IDENTIFY HDD SOFTWARE VERSIONS

To determine the navigation software version in a vehicle:

^ Make sure you are on the map screen, then press INFO.

^ Push the interface dial to the right to select OTHER.

^ Rotate the interface dial to highlight System/Device Information, then press the ENTER button.

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^ The following information appears:

- Software version

- Database version

- Device number

^ To exit, press the MAP/GUIDE button.

Software Patches

Occasionally, problems are discovered after a software version is released, either with the original software version that came with the vehicle, or a

map update purchased by the client. Many software related problems can be repaired with software updates (patch CD).

Before assuming a navigation problem is hardware related, check the iN for software updates, and see if your client's problem is resolved with a

patch CD.

REPLACING THE NAVIGATION CONTROL UNIT OR THE NAVIGATION HDD

First Generation HDD

If your diagnosis determines the client's navigation unit is faulty, you will need to order a new part or send it out for repair. Refer to Service Bulletin

06-001, Audio, Navigation, and RES Unit In-Warranty Exchange and Out-of-Warranty Repair). The order procedure on the iN is designed to

minimize unnecessary replacement of parts due to client settings, unfamiliarity with system operation, or software/database issues that cannot be

resolved by hardware replacement. The Navigation System Worksheet asks the following navigation information:

^ The client's complaint, symptom, and other details to allow duplication of the issue by the factory.

^ The results of the diagnostic procedure from the service manual.

This information helps the factory to understand the problem and properly repair the core.

NOTE:

The following parts are not available through the Remanufactured Parts Center:

1. Remove the original navigation unit. Either order a new navigation unit or send the unit out for repair. Refer to S/B 06-001 for more information

^ Refer to the applicable service manual, or

^ Online, enter keywords NAVI DIAG, select

Navigation System Diagnostic Mode from the list, and look for Save Users Memory.

2. Install a new navigation unit:

^ Refer to the navigation section in the applicable service manual, or

^ Online, enter keywords NAVI REMOVAL, and select Navigation Unit Removal/Installation from the list.

3. Check online for any service bulletins prescribing patches that should be applied to the replacement navigation unit.

4. Park the vehicle outside, and do the system initialization. Online, look up the navigation system TQI service bulletin that applies to the client's

vehicle. This assures that all components connected to, or controlled by, the navigation unit are working properly. The TQI procedure includes a

short test to ensure that the navigation unit has synchronized its maps with the current location obtained during the GPS initialization

(map-matching).

Second Generation HDD

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The audio-navigation unit and HDD are only available as separate parts. There is a built in anti-theft protection referred to as "mating" to limit

replacing an HDD or audio-navigation unit. Refer to Audio- Navigation Unit and HDD Service Precautions in General Troubleshooting of the

applicable service manual for more information.

If you substitute an audio-navigation unit for troubleshooting, you must substitute a combined audio-navigation unit and HDD. Do not substitute the

audio-navigation unit or HDD separately.

If your diagnosis determines that the audio-navigation unit is at fault, the replacement unit does not come with an HDD. Transfer the original HDD

to the new audio- navigation unit. All the client's settings, music, and personal information are transferred with the HDD.

NOTE:

If the HDD is not transferred to the replacement audio-navigation unit, an HDD Access Error appears on the display.

ORDERING A REPLACEMENT HDD

If you need to replace the HDD, it is available through the parts ordering system as a restricted part. You will need the vehicle VIN to complete the

order. The VIN allows the supplier to confirm the current software version being used by the client. When the HDD arrives at the dealership, install

the HDD in the audio- navigation unit, then check any official Honda service website for any patches or updates related to the navigation system.

NOTE:

If the HDD is not transferred to the replacement audio-navigation unit, an HDD Access Error appears on the display.

ORDERING AN ANNUAL HDD UPDATE

To order an update disc for the HDD system, contact the Acura Disc Fulfillment Center. You can also order the update disc online. Go to the website

and select the model and year to find updates. The client's navigation system manual provides additional ordering and installation information. This

information is located in the Client Assistance section.

Follow the instructions included with the update disc on how to load the update information into the navigation system.

ENTERING THE ANTI-THEFT CODE ON AN HDD UNIT

Any time power is disconnected from the navigation unit, the 5-digit anti-theft code must be entered on the navigation system display. This 5-digit

code can be found on a small code card or label in the glove box. Enter the 5-digit code, then select Done.

If the code card is lost or unavailable, you can get the code from the iN (Interactive Network) using the navigation system serial number. The system

serial number can easily be obtained without removing the navigation unit. To get the serial number and the code, do this:

^ Press and hold the MENU, MAP/GUIDE, and CANCEL buttons at the same time.

^ At the Select Diagnosis Items screen, select Detail Information & Settings, select Unit Check, then ECU INFO. The system runs a brief

diagnostic, then the navigation unit serial number is displayed at the bottom of the screen.

^ Use the navigation Anti-theft code inquiry option on the iN to look up the 5-digit navigation anti-theft code. The iN may display more than one

code for a given serial number. This is because serial numbers are not unique. You may have to try more than one 5-digit code if listed.

^ If no code is shown, or the code(s) given do not work, call the American Honda Warranty department. Do not call Tech Line.

When you replace a navigation unit, be sure to remove the old code card, and give the client the new anti-theft security code card.

ANSWERING CLIENT QUESTIONS ABOUT NAVIGATION SYSTEM COVERAGE

Some clients may ask questions regarding a city, address, or POI (point of interest) covered by the navigation system. It is better to verify a coverage

question on an actual vehicle than to disappoint your client by promising coverage that may be incomplete or missing in their area. The following

suggestions can be used to answer coverage inquiries from your client.

^ How do I find the local address of a business that is part of a national chain (for example, Starbucks)?

There are three ways to find the local address to businesses:

- If you know the phone number of the business, select Phone Number and enter the 10-digit phone number (area code plus seven-digit

number).

- Select Name and enter Starbucks. For more common business names, like McDonald's, you may have to search through a list that includes

other businesses like McDonald's Welding, McDonald's Automotive, etc.

- With DVD: Select Category, then Restaurant. Enter the keyword Star. The resulting list includes all restaurants that have the letters Star

anywhere in the name.

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NOTE:

This search method may not work on all 2004 and earlier vehicles.

- With HDD: Select Place Category, then Restaurant. Under Sub category, select All Types, then Place Name. Enter keyword Star. The

resulting list includes all restaurants that have the letters Star anywhere in the name.

^ Is my address covered by the navigation system?

Using a current production vehicle (of the same model), try entering the client's address (street first) to see if their area is covered. Always enter

the street first, because sometimes their city may be included in a neighboring township, or under some larger metropolitan city name. If the

address is shown in a later year vehicle but not your client's vehicle, recommend that your client purchase an update.

If the client's address is not in the current database, you can store the client's address as a map input. Refer to Viewing/Saving the current

location in the navigation manual.

^ Is my city covered by the navigation system?

For general questions about whether a city is covered, view the map coverage link on the DVD order site. On the site, you enter a year and

model, and then click on the Coverage link. You then select a state or province, and the cities are listed. Of course, this does not guarantee that

the client's road or address is in the system. Verifying on an actual production vehicle is always the best guarantee that your information is

accurate.

^ The gas station on my corner is now a restaurant. Why is it still incorrect in the navigation system?

For POI-related client questions, explain that businesses are constantly moving, and there can be a considerable lag in updating the millions of

POIs in the system. The database is updated annually, and the best way to verify whether the P01 is accurate is to verify the inquiry on a current

production vehicle.

^ How do I update my Gracenote software?

While this is not a navigation system software, clients may ask questions about it. Refer to the audio section of the applicable owner's manual.

Answers to these and other questions regarding coverage can be found in these locations:

^ In the Frequently Asked Questions section of the navigation manual.