Disclaimer***Acura Truck MDX V6-3.7L Technical Service Bulletin # 13-003 Date: 130118

Disclaimer***Acura Truck MDX V6-3.7L Technical Service Bulletin # 13-003 Date: 130118

Exhaust System - Rattle/Buzz From Engine Compartment

13-003

January 18, 2013

Applies To:

2007-11 MDX - ALL

Front Catalytic Converter Heat Shield Rattles or Buzzes

SYMPTOM

There is a rattle or buzz from the engine compartment that is most noticeable at idle or under light acceleration.

PROBABLE CAUSE

There is a radiator drain access hole in the front lower splash shield where water and road salt can enter and splash onto the warm-up TWC (front

warm-up three way catalytic converter) heat shield. The heat shield may rust or corrode to a point where the shield is loose enough to rattle or buzz.

CORRECTIVE ACTION

Replace the warm-up TWC heat shield, and install a splash shield cover.

PARTS INFORMATION

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WARRANTY CLAIM INFORMATION

REPAIR PROCEDURE

1. Remove the engine cover.

2. 2010-11 MDX only: Remove the No. 5 ignition coil and the heat insulator.

3. Disconnect the front (Bank 2) A/F Sensor 6P and secondary HO2S 4P connectors.

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4. 2010-11 MDX only: Remove the EGR pipe upper mounting bolts.

5. Place a piece of cardboard or some other barrier between the front of the warm-up TWC and the radiator to protect the radiator from damage.

6. Raise the vehicle.

7. Remove the lower front splash shield.

8. 2010-11 MDX only: Remove the EGR pipe lower mounting nuts.

9. 2010-11 MDX only: Remove the EGR pipe.

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10. Remove the two lower heat shield bolts.

11. Remove the two upper heat shield bolts, and remove the front half of the heat shield.

12. Remove the nuts that attach the A-pipe to the front and rear warm-up TWCs and allow the pipe to hang from its hanger.

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13. Remove the four nuts that attach the front warm-up TWC to the cylinder head.

14. Carefully slide the warm-up TWC off the studs and remove the rear half of the heat shield.

15. Install the new front and rear halves of the heat shield onto the warm-up TWC and leave the bolts finger tight.

NOTE:

2010-11 MDX only: The two bolts with a large washer go in the top holes.

16. Install the front warm-up TWC onto the cylinder head using a new gasket and new nuts. Tighten the nuts in a crisscross pattern in two or three

steps to 31 N.m (23 lb-ft).

17. Torque the heat shield bolts to 12 N.m (8.7 lb-ft).

18. Install the A-pipe to the warm-up TWCs using new gaskets and nuts. Tighten the nuts to 54 N.m (40 lb-ft).

19. 2010-11 MDX only: Install the EGR pipe using new gaskets. Torque the lower nuts to 22 N.m (16 lb-ft), and leave the upper bolts finger tight.

20. Reinstall the lower front splash shield.

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21. Install the splash shield cover into the splash shield below the radiator drain.

22. Lower the vehicle.

23. 2010-11 MDX only: Torque the EGR pipe upper mounting bolts to 22 N.m (16 lb-ft).

24. Remove the cardboard from between the front of the warm-up TWC and the radiator.

25. Reconnect the front (Bank 2) A/F sensor 6P and secondary HO2S 4P connectors.

26. 2010-11 MDX only: Reinstall the No. 5 ignition coil and heat insulator. Torque the ignition coil mounting nut and heat insulator mounting nuts

to 12 N.m (8.7 lb-ft).

27. Reinstall the engine cover.

Disclaimer***Acura Truck RDX AWD L4-2.3L Turbo Technical Service Bulletin # 10-019 Date: 100724

Disclaimer***Acura Truck RDX AWD L4-2.3L Turbo Technical Service Bulletin # 10-019 Date: 100724

Lighting - Revised Headlamp Igniter Harness Removal

10-019

July 24, 2010

Applies To:

2007-10 RDX - ALL

Service Manual Update: Removing the Igniter Harness From the Headlight Housing

BACKGROUND

The headlight housing and the igniter harness are available as separate service parts. If you need to replace the headlight housing, follow the

REPAIR PROCEDURE to transfer the igniter harness to the new housing.

TOOL INFORMATION

Special Connector Tool: T/N 07JAZ-002020A

REPAIR PROCEDURE

NOTE:

This procedure is in an outline form that you can also use as a checklist for the repair. If you need more details, bookmark the following

procedures in the 07-10 DX Service Manual, or view them online:

^ Bulb Replacement

^ Headlight Adjustment

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1. Remove the screws, the clips, and the bolts securing the front bumper.

2. Pull on the front bumper at the wheel arch areas to release it from the hooks on the side spacers.

3. With the help of an assistant, pull both sides of the front bumper away from the side spacers, then pull the bumper out to release the hooks from

the corner upper beam.

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4. With the help of an assistant, disconnect the fog light connectors, then remove the front bumper.

5. Disconnect the connectors from the headlight housing.

6. Remove the clips and the bolts, then remove the headlight.

7. Remove the corner upper beam from the headlight housing by removing the bolt.

8. Turn the cover 45 degrees counterclockwise to remove it from the headlight housing.

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9. Turn the HID socket 45 degrees counterclockwise to remove it from the bulb, and disconnect the 1P connector.

10. Pull the retaining spring away from the bulb, then remove the bulb.

11. Remove the headlight, the front turn signal/front parking light, and the front side marker light from the headlight housing.

12. Remove the igniter harness from the 4P connector in the headlight housing:

NOTE:

To avoid problems during reassembly, note the wire locations in the connector before you remove the wire terminals.

^ On the wire side of the connector, look for a square hole above each wire terminal.

^ Push the special connector tool into the square hole lightly until you feel the resistance increase, then pull out the wire, the terminal, and

the special tool at the same time. Repeat for the other three wires.

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13. Tightly wrap the wire terminals and the rubber terminal boot into a bundle with masking tape so it looks like a small egg.

14. Cutoff the ends of a coat hanger, and bend it into the shape below, or make an equivalent tool.

15. To remove the igniter from the headlight housing, push the wire bundle into the headlight housing while guiding it toward the front of the lens.

At the same time, gently pull on the harness from the other side. To avoid snagging the harness, use your finger or the tool you made in step 14,

to keep the harness toward the lens and away from the bracket inside the housing.

NOTE:

If the harness gets stuck, don't try to pull it out. Push the harness back in, then use your finger to push it toward the lens (away from the

bracket), and try again.

16. Tape a piece of heavy string or equivalent that is at about two feet long to the coat hanger.

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17. On the new headlight housing, thread the coat hanger into the headlight housing, and move it around until you can grab it and pull it out of the

igniter opening.

18. Separate the string from the coat hanger, then remove the coat hanger.

19. Tape the string to the bundle on the igniter harness.

20. Pull on the string, and push the harness in to guide it through the headlight housing. If the harness gets caught, use your fingers to guide the

harness as high and as close to the lens as possible. Make sure the harness is routed over the bracket as shown.

21. Remove the tape from the wire terminals and the terminal boot, then insert the wire terminals into their correct cavities in the 4P connector

housing.

22. Reinstall the headlight, the front turn signal/front parking light, and the front side marker light into the headlight housing.

23. Reinstall the corner upper beam on the headlight housing.

24. Reinstall the headlight housing.

25. Reconnect all the connectors.

26. Reinstall the bumper:

^ Reconnect the fog light connectors.

^ Make sure the front bumper engages the hooks of both corner upper beams and the side spacers (on each side) securely.

^ Reinstall all the clips, the screws, and the bolts.

^ Replace any damaged clips.

27. Adjust the headlights.

27. Repeat steps 13 through 19.***Acura Truck MDX V6-3.7L Technical Service Bulletin # 01-026 Date: 130215

27. Repeat steps 13 through 19.***Acura Truck MDX V6-3.7L Technical Service Bulletin # 01-026 Date: 130215

Computers/Controls - Updating Control Units/Modules

01-026

February 15, 2013

Applies To:

Acura Vehicles With Programmable Control Units/Modules

Updating Control Units/Modules

(Supersedes 01-026, dated April 11, 2012, to revise the information marked by the black bars and asterisks)

REVISION SUMMARY

*Under UPDATING WITH THE MVCI, information was added.*

The procedures in this service bulletin are used and referenced in other service bulletins.

Most 2002 and later Acuras have reprogrammable control units/modules. To update (reprogram) any of these control units/modules, you need the

vehicle you're working on and the following equipment:

Modular Vehicle Communication Interface (MVCI) unit with the latest control module (CM) update database and calibration files installed.

This service bulletin describes these subjects:

^ Who to contact for questions or problems when using Acura-supplied updating equipment or the Interactive Network (iN).

^ Required Tools and Equipment

^ Updating Tips and Precautions

^ Updating with the MVCI

NOTE:

^ Whenever you install a new, reprogrammable control unit/module, check that it has the latest software, and update it if needed.

^ AcuraLink control units can only be updated with the GNA600. For information on updating the AcuraLink control unit, refer to Service Bulletin

07-027, Updating the AcuraLink Control Unit.

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^ Before doing a PCM update on one of the vehicles listed below, refer to Service Bulletin 09-009, Disconnect the AcuraLink Update Connector

Before Updating the PCM.

^ 2009 RL w/Tech Package

(From VIN JH4KB266.9C000001 thru

JH4KB266.9C002248)

^ 2009 TL w/Tech Package

(From VIN 19UUA86..9A000001 thru

19UUA86..9A006223)

^ 2009 TSX w/Tech Package

(From VIN JH4CU2...9C000001 thru

JH4CU2...9C033097)

WARRANTY CLAIM INFORMATION

Skill Level: Repair Technician

Refer to the specific service bulletin for the symptom you are repairing.

QUESTIONS ABOUT THE UPDATING EQUIPMENT OR THE INTERACTIVE NETWORK

For questions about the Acura-supplied updating equipment, call American Hondas Special Tools Hotline.

For questions about the iN, call the iN Support Center.

REQUIRED TOOLS AND EQUIPMENT

NOTE:

Updating for control units/modules can be done with the following tool.

Modular Vehicle Communication Interface (MVCI):

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^ (Available through the Acura Tool and Equipment Program; call)

^ MVCI Kit

NOTE:

For more information on kit contents, refer to the Modular Vehicle Communication Interface (MVCI) User Guide or Acura Tool and Equipment

Program on ISIS.

- MVCI Unit - M/N OTCH5528542

- Ethernet Cable - M/N OTCH559594

- OBD-II 16P Cable (DLC Cable) -

M/N OTC3825-32

- AC Adapter - M/N OTCH550207

- 4GB SD Memory Card - M/N OTCH550881

UPDATING TIPS AND PRECAUTIONS

^ If you're updating a control module/unit on a new vehicle, make sure all its fuses were installed at TQI.

^ To prevent control unit/module damage, do not operate anything electrical (audio system, brakes, A/C, power windows, moonroof, etc.) during

the update.

^ If the Database Update listed in the service bulletin is later than that shown by the software, please see the software installation procedure in the

following two documents in Tool Information on ISIS (go to General Publication, then Tool Information):

^ Installation Instructions for HDS PC Software

^ MVCI User Guide (see HDS MVCI Firmware Update section)

^ Do not connect an additional power supply to the MVCI when it is connected to the vehicle; power is supplied through the DLC.

^ To ensure that the control module/unit is not permanently damaged during updating, verify that the vehicles 12-volt battery is fully charged

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before starting an update.

NOTE:

If the vehicles 12-volt battery drops below 10 volts during the update, the programming status bar may go past 100 percent, or the updating

tool may display an error message.

^ If you have a problem during an update (D4/immobilizer indicator flashes, update tool freezes, etc.), you can minimize the chances of damaging

the control unit/module by doing one or more of these actions:

- CRITICAL: Keep the ignition switch in ON (II).

- Connect a jumper battery (DO NOT connect a battery charger).

- Disconnect the updating tool from the vehicles DLC.

- Reboot the updating tool.

- Reconnect the updating tool to the vehicles DLC, and retry the updating procedure.

HOW TO CHECK IF THE MVCI IS UPDATED

Whenever there is an HDS software update, there will

be an update for the MVCI. After updating the HDS,

update the MVCI. For more information on how to

update the MVCI, refer to the Modular Vehicle

Communication Interface (MVCI) User Guide on ISIS

under General Publications > Tool Information.

To check that the MVCI has the latest database

installed, go to the iN home page and click on

SERVICE > Service Bay > Diagnostic Tools

Software Versions. The most recent version of the

database is listed under CM Update database.

Turn on the MVCI, then press the ENTER button on the

MVCI to see the User Config menu. Select CM Update

Mode, then select Reprogramming.

The current database update version is listed under

Database Update.

If the Database Update version is not the same as the

most recent version listed on ISIS, update the MVCI.

Unnecessary or incorrect repairs resulting from a

failure to update the HDS or MVCI are not covered

under warranty.

UPDATING WITH THE MVCI

207

Make sure you have the latest control module (CM)

update software loaded from your HDS PC to your

MVCI. To make sure you have the latest CM database

update, see HOW TO CHECK IF THE MVCI IS

UPDATED. The Database Update version appears

when you select Reprogramming, then press ENTER.

1. Connect the DLC cable to the MVCI and to the vehicles DLC.

*2. Turn the ignition switch to ON (II). On vehicles with one push start ignition system, push the start button twice without your foot on the brake

pedal. The MVCI automatically boots up.*

3. Press the ENTER button on the MVCI to see the User Config menu. Select CM Update Mode.

4. Select Reprogramming, then press ENTER.

NOTE: Use these MVCI default settings:

Setting 1 -

Destination: USA

Language: American English

Setting 2 -

Auto Detect: Yes

For more information on these settings, refer to the Modular Vehicle Communication Interface (MVCI) User Guide.

5. The CM Update software information appears.

Press ENTER to continue.

208

NOTE:

If the database date shown is an earlier version than the one listed in an Acura service communication (service bulletin, product update, iN

message, etc.), press ESC, then update your MVCI before continuing.

6. Wait for the MVCI to automatically check the vehicles reprogrammable systems. This may take up to 90 seconds. If an update is available,

displays that system on the System Selection screen.

If the reprogrammable systems on the vehicle are already updated, the following screen will be displayed:

*7. If there is one or more updates available, select the system that you want to update, then press ENTER to continue, or press ESC to exit.

When you are directed to update a specific system by a service publication (service bulletin, service manual, etc.), or by American Honda

personnel (Tech Line, DPSM, etc.), or if the update is based on the diagnosis of a client complaint, update only that system, even if the MVCI

indicates that updates to other systems are available.*

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8. The current program ID, the recommended update, and other details appear. Press ENTER to continue, or press ESC to exit.

* NOTE:

Only updates indicated by a service publication, American Honda personnel, or a repair based on a diagnosis of a client complaint are

covered under warranty. Updating other systems because an update is available is not covered.*

9. The current program ID, the recommended update, and other details appear. Press ENTER to continue, or press ESC to exit.

NOTE:

If you are updating a system based on a service bulletin, check that the MVCI is recommending the applicable program ID listed in the bulletin

(or a later program ID) as the Recommended Update when the update begins.

10. Wait for the MVCI to copy the data for updating the vehicle.

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11. After the MVCI has copied the files, a confirmation screen appears. Press ENTER to update the control unit/module, or press ESC to exit.

12. Wait for the MVCI to update the control unit/module.

13. After the MVCI finishes updating the control unit/module, turn the ignition switch to LOCK (0) when directed by the MVCI. On vehicles with

one push start ignition system, push and hold down the start button without your foot on the brake pedal so the vehicle is in the OFF mode.

14. Turn the ignition switch back to ON (II) within 60 seconds to complete the updating procedure. On vehicles with one push start ignition system,

push the start button twice without your foot on the brake pedal to turn ON the ignition again.*

NOTE:

The MVCI has a countdown timer. If you do not turn the ignition switch to ON (II) within 60 seconds, the MVCI sets an error code.

211

15. After finishing the updating procedure, the MVCI gives you the option of updating the same system on another vehicle. For more information

on updating several vehicles, see the MVCI User Guide.

16. If an error occurs during the updating procedure, an error message appears. Keep the ignition switch in ON (II). Press ENTER to display the

error code. Refer to the CM Update Error Code Table and Error Messages in the MVCI User Guide for more information about the code and its

Disclaimer***Acura Truck MDX V6-3.7L Technical Service Bulletin # 10-009 Date: 100507

Disclaimer***Acura Truck MDX V6-3.7L Technical Service Bulletin # 10-009 Date: 100507

Campaign - Roof Rack Side Rail Cracking

10-009

May 7, 2010

Applies To:

2010 MDX with Silver Accessory Roof Rack - From VIN 2HNYD2...AH500001 thru 2HNYD2...AH513136

Product Update: Side Rails May Be Cracked On Silver Accessory Roof Rack

BACKGROUND

On some vehicles with a silver Acura Genuine Accessory roof rack, a manufacturing problem may have produced small cracks at the ends of the roof

rack side rails. This condition affects only the silver-colored roof racks. If the side rails are not replaced, the cracks could worsen.

CLIENT NOTIFICATION

All owners of potentially affected vehicles will be sent a notification of this campaign. An example of the client notification is at the end of this

service bulletin.

Within the VIN range above, only about 400 vehicles with a silver accessory roof rack purchased before March 15, 2010, are affected by this

campaign. To verify vehicle eligibility, you must check at least one of these items:

^ The client has a notification letter, and the vehicle is equipped with a silver accessory roof rack.

^ The vehicle is shown as eligible on a VIN status inquiry, and it has a silver accessory roof rack.

In addition to the bulleted items, check for a punch mark above the fifth character of the engine compartment VIN. A punch mark in that location

means the vehicle has already been repaired.

Some of the vehicles affected by this campaign may be in your new vehicle inventory. These vehicles must be updated before they are sold or leased.

To see if a vehicle is affected by this campaign, do a VIN status inquiry before selling it, leasing it, or returning it to a service customer.

Should an unrepaired vehicle that was in inventory, or that came in for service after this service bulletin was issued, cause an injury or property

damage because of the campaigned item, the dealership will be solely responsible to the damaged party, and will be required to defend and

indemnify American Honda for any resulting claims.

CORRECTIVE ACTION

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Install a roof rack side rail kit.

PARTS INFORMATION

Roof Rack Side Rail Kit: P/N 08L02-STX-2A0R2 (Includes left and right roof rack side rails, left and right center stay covers, four center stay Torx

bolts, and eight cross bar Torx bolts [used only on vehicles equipped with roof rack cross bars].)

TOOL INFORMATION

Plastic Trim Tool: T/N SILTRIMTL10

(This tool is available through the Acura Tool and

Equipment Program. Call.)

WARRANTY CLAIM INFORMATION

Operation Number: 0161A1

Flat Rate Time: 0.5 hour

Failed Part: P/N 08L02-STX-200A

Defect Code: 5RR00

Symptom Code: R3100

Skill Level: Repair Technician

REPAIR PROCEDURE

NOTE:

Most illustrations show the left side roof rack parts. The right side parts are the same, except where noted.

1. If equipped, remove the front and rear cross bars (eight Torx bolts). The cross bars will be reused; the Torx bolts will not.

144

2. Using the plastic trim tool, pry on the inside of the left center stay cover, toward the middle of the vehicle, to release the cover from the stay.

Remove the right center stay cover the same way. The center stay covers will not be reused.

3. Remove the four Torx bolts from the left and right center stays. The bolts will not be reused.

4. Using the plastic trim tool, pry up the front edge of the left front side rail cover to release the two clips, then pull the cover forward to release its

tab from the rail. Remove the right front side rail cover the same way. Both front side rail covers will be reused.

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5. Using the plastic trim tool, pry up the rear edge of the left rear side rail cover to release the two clips, then pull the cover rearward to release its

tab from the rail. Remove the right rear side rail cover the same way. Both rear side rail covers will be reused.

6. Remove the eight Torx nuts from the left and right roof rack side rails, then lift both side rails off the roof. The Torx nuts will be reused; the side

rails will not.

7. Position the new left and right side rails over the stud bolts on the roof.

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8. Secure the new side rails to the roof with the eight original Torx nuts. Torque the nuts to 15 N.m (11 lb-ft).

9. At the left and right center stays, install four new Torx bolts through the holes in the side rails. Torque the bolts to 12 N.m (9 lb-ft).

10. Attach new covers to the left and right center stays.

NOTE:

The covers are left and right specific.

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11. Reinstall the left rear side rail cover by inserting its tab, and then pressing down to secure its two clips. Reinstall the right rear side rail cover the

same way.

12. Reinstall the left front side rail cover by inserting its tab, and then pressing down to secure its two clips. Reinstall the right front side rail cover

the same way.

13. If removed, reinstall the front (long) and the rear (short) cross bars using eight new Torx bolts. Torque the bolts to 15 N.m (11 lb-ft)

14. Center-punch a completion mark above the fifth character of the engine compartment VIN.

Disclaimer***Acura TSX V6-3.5L Technical Service Bulletin # 05-018 Date 111210

Disclaimer***Acura TSX V6-3.5L Technical Service Bulletin # 05-018 Date 111210

Navigation System - DVD and HDD System Information

05-018

December 10, 2011

Applies To

See VEHICLES AFFECTED

Navigation System Information

(Supersedes 05-018, dated October 30, 2011; see REVISION SUMMARY)

REVISION SUMMARY

^ Under VEHICLES AFFECTED, 2012 model information was added.

51

^ Under DVD NAVIGATION TYPE IDENTIFICATION BY MODEL, the Current Update DVD Version was changed for most vehicles, and

2012 model information was added.

^ Under HDD VERSION IDENTIFICATION BY MODEL, the Current Update HDD Version was changed for most vehicles, and 2012 model

information was added.

NAVIGATION BACKGROUND

American Honda has two types of navigation system platforms available navigation DVD and navigation HDD.

For more information about the navigation system and its operation, refer to the following resources

^ Service Manual - Printed or on ISIS

^ Quick Start Guide or Technology Reference Guide

^ Online University - Use the keyword NAVI.

^ Navigation Manual - Besides the one that comes with the vehicle, the navigation system manual is also available online. Select SEARCH BY

PUBLICATION, select Consumer Information, select your applicable vehicle, then select Navigation Manual from the list.

^ Service Bulletins - Use the keyword NAVI.

^ ETM (electrical troubleshooting manual)

VEHICLES AFFECTED

WARRANTY CLAIM INFORMATION

None. This service bulletin is for information only. Refer to the flat rate manual whenever servicing or repairing the navigation system.

52

DVD Navigation System Information

DVD and HDD Navigation System Information

DVD NAVIGATION TYPE IDENTIFICATION BY MODEL

For navigation Systems that use a navigation DVD, remove the navigation DVD and compare the label color and version to the following chart.

Clients may obtain navigation DVDs from a variety of sources (friends, internet auctions, etc.) outside the normal ordering process. If they install an

incorrect DVD, it can produce an error message, or cause the navigation system to malfunction. If the label is the wrong color or wrong version,

replace it with the correct navigation DVD before replacing the navigation unit.

53

54

55

For compass systems that use a compass CD, remove the CD and compare the label version to the following chart. Clients may try to install a

navigation DVD. If they install a navigation DVD or the wrong compass CD, it can produce an error message, or cause the compass system to

malfunction. If the label is the wrong color or wrong version, replace it with the correct compass CD before replacing the compass unit.

EARLIEST DVD VERSION APPLICATION FOR EACH MODEL

Each navigation system DVD contains a mapPOI (point of interest) database and the navigation system software for each model that it supports.

Inserting an older DVD (such as an earlier version than indicated in the table) can cause problems since it lacks the software to provide the specific

features needed for that model. Unfortunately, the navigation software may not detect or warn you that the version is outdated, and it may even

appear to operate normally.

NOTE

Replacing a DVD just because the version number is higher is not always justified. A higher software version does not necessarily mean it

contains newer software for your model. The DVD contains software for all models that use the same color DVD, and a revised number may or

may not have software fixes or upgrades for the model in question.

56

Typical warning symptoms that an outdated DVD is being used include

^ An Acura model navigation screen may display a Honda logo while booting up.

^ A newly introduced model feature (for example, XM radio or HFL) may not display properly, and Extension may display instead.

NOTE

Extension may be displayed when using Music Link, but should never be displayed when XM or USB is selected.

^ The current street being driven on may not appear properly at the bottom of the map screen display when the vehicle is driven on a main road.

NOTE

If necessary, compare the navigation system operation to a same model vehicle with a current DVD.

HOW TO IDENTIFY NAVIGATION DVD OR COMPASS CD VERSIONS

To determine the navigation or compass version on a particular model, start the engine, then locate the navigation or compass control unit (see the

appropriate service manual). Open the DVD door, and push the eject button to eject the disc. Hold the disc by the edges, and check for these items

^ The label color (see the chart on the previous pages for model application).

^ Read the DVD or CD version listed on the bottom of the label, and note it on the repair order. You will need this version number in these

instances

- To verify that the DVD or CD version is appropriate for the vehicle

- Any time you call Tech Line regarding a navigation or compass system issue

- To answer client inquiries concerning update or coverage issues

NOTE

Clients may obtain DVDs from sources outside the normal ordering process. If you determine this is the case, recommend that your client

purchase the appropriate DVD from the Acura Disc Fulfillment Center (see ORDERING A REPLACEMENT DVD, UPDATE DVD, or

COMPASS CD).

Software Patches

Occasionally, problems are discovered after a software version is released, either with the original software version that came with the vehicle, or a

yearly update DVD purchased by the client. Many software related problems can be repaired with software updates (patch CD).

Before assuming a navigation problem is hardware related, check the iN for software updates, and see if your client's problem is resolved with a

patch CD.

CHECKING A DISC (DVD OR CD) FOR DAMAGE

Check the underside of the disc for signs of mishandling. Deep scratches, swirl marks, or fingerprints can cause random lock-ups, reboots, and DVD

read or format errors.

57

NOTE

A damaged DVD or CD is not covered under warranty unless the disc is damaged by the navigation or compass unit. Damage by the navigation

or compass unit typically appears as circular scratches caused by something rubbing against the disc as it spins. The damage may appear as arcs

or complete circles on the disc reading surface. For more information, refer to Service Bulletin 08-035, DVD Head Error; or No Route

Displayed, and Navigation DVD is Scratched.

^ Verify that the underside of the disc is silver, and not a copy with a bluish color. Copies do not work properly and can cause other symptoms that

mimic hardware problems.

^ If the disc is dirty, go to DISC (DVD AND CD) HANDLING AND CLEANING.

^ If the DVD is defective, or has any of the issues mentioned above that are not covered by a service bulletin, return the vehicle to your client and

recommend that they order the proper DVD from the Acura Disc Fulfillment Center (see ORDERING A REPLACEMENT DVD, UPDATE

DVD, OR COMPASS CD).

NOTE

If the navigation or compass unit is found to be defective (through the appropriate service manual troubleshooting procedures) and the disc will

not eject, order a replacement control unit, and also order a DVD or CD from the Acura Disc Fulfillment Center. (New control units do not come

with a navigation DVD or compass CD.)

ORDERING A REPLACEMENT DVD, UPDATE DVD, OR COMPASS CD

To order a navigation DVD, you can call the Acura Disc Fulfillment Center. The Fulfillment Center knows the correct color DVD application for

each vehicle and can provide the latest version. To order online, go to the website and use the dropdown menu under Find Updates. The client's

navigation manual provides additional ordering and installation information. This information is located in the Client Assistance section.

To order a compass CD, you cannot use the online website. Call the Acura Disc Fulfillment Center, select option 3 for dealerships, then select option

2 for map patches and specify you are ordering a compass CD for the RL.

NAVIGATION DVD OR COMPASS CD STOCKING CONCERNS

Never stock navigation system DVDs, because software versions are constantly updated. Some dealerships also remove the DVDs from new or used

vehicles, store them in a common, locked location, then reinstall them when the vehicle is sold. This is a mistake because the various navigation

systems are version sensitive (meaning that even if the correct color DVD is used, an older version may not work).

The same issues apply to compass CDs, as on the surface, they appear similar to navigation DVDs. Since compass-equipped vehicles appear similar

to navigation-equipped vehicles, this increases the chances of the wrong disc being inserted.

Stocking navigation DVDs or compass CDs or storing navigation DVDs and compass CDs in a common location can result in any of these

problems

^ Incorrectly colored DVDs or compass CDs being put into navigation vehicles. This causes the system to display error messages, or it causes

system malfunctions that mimic a hardware problem. This results in the client driving away with a malfunctioning navigation system.

^ The DVD version is out-of-date or incompatible with a particular model. This inconveniences your client by delaying the repair, or by causing

additional (and unnecessary) returns to your dealership.

^ A navigation DVD being put into a compass vehicle causes the system to display DISC ERROR messages.

^ The client experiences software bugs or other issues that have already been resolved in later versions currently available at the fulfillment center.

These ordering procedures are recommended

^ Always order navigation DVDs on an as-needed basis. During a typical model year, each color DVD may undergo a half-dozen software only

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version upgrades to fix minor issues on some or all models the DVD supports. This is normal. Usually, only the letter at the end of the version

number changes, while the database (maps and POIs) remain unchanged through the year.

^ Never promise your clients future free updates. There are no free programs for updating navigation DVDs. Update DVDs are generally available

for purchase each fall. The online DVD order site provides information when an update for a particular color DVD is available.

^ Compass CDs are seldom updated. Order a compass CD only if it is damaged and needs replacement.

NOTE

^ Refer to the version chart in this service bulletin when ordering any navigation system DVD.

^ Damaged discs are not warrantable unless they are damaged by the navigation unit.

DISC (DVD AND CD) HANDLING AND CLEANING

To avoid damaging or leaving fingerprints on the disc, always handle it by the edges and place it in a jewel case whenever it is outside the control

unit. Deep scratches or fingerprints on the back of the disc can cause intermittent rebooting or other system errors.

Smudges and fingerprints can be carefully removed using a mild cleaner and soft cloth designed to clean eyeglasses. To clean a disc, first apply the

cleaning solution to the disc, and using a clean soft cloth, very gently wipe across the disc from the center to the outside edge, never in a circular

motion.

Do not place stabilizer rings or labels on the disc.

INSTALLING A NAVIGATION DVD OR COMPASS CD

NOTE

For compass systems, the procedure is the same except there is no disclaimer screen, and you do not need to map-match the vehicle.

1. Park the vehicle outside, and start the engine.

2. Eject the old DVD.

3. Install the new navigation DVD. Be sure to close the door on the navigation unit.

4. Select OK on the disclaimer screen, then turn the ignition switch to LOCK (0). Wait 1 minute, then restart the engine.

5. Select OK on the disclaimer screen.

6. Drive the vehicle on a mapped road until the road name appears at the bottom of the map screen. The system is now map-matched.

PRECAUTION ON CLIENT SNEAK PREVIEWS OF A NEWER NAVIGATION DVD VERSION

Your client might request a look (or sneak preview) at features in the latest navigation software. You should never preview a navigation DVD in a

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client's vehicle. Inserting a new DVD installs the latest software from the DVD into the memory of the client's navigation system. When the original

DVD is reinstalled, the newer software remains in memory and is often incompatible with the client's original DVD Map and P01 database.

If your client wishes to see the latest navigation coverage or software features, demonstrate it on an in-stock vehicle that already has the latest DVD

version.

If a newer version is loaded accidentally, either by the dealer or the client, one possible remedy is to enter the navigation diagnostic mode's Version

screen and do a forced download. Refer to the iN for applicable patches that may need reinstalling.

If a forced download does not reinstall the original software, the navigation unit may need to be replaced. This is not covered under warranty.

NOTE

A forced download is not possible when the client upgrades their 2005 white-labeled DVD version 4.13 with an '06 or later DVD version 4.31 or

greater. Either a new version DVD must be purchased, or the navigation unit must be replaced.

PITFALLS WHEN INTERCHANGING NAVIGATION DVDPARTS DURING DIAGNOSIS

When troubleshooting navigation system problems, ensure that the known-good vehicle is the same software version year and model as the vehicle

being serviced. Mixing incompatible navigation DVDs or other system components can delay the troubleshooting process by causing side effects

unrelated to the original problem. See the table under DVD NAVIGATION TYPE IDENTIFICATION BY MODEL.

REPLACING THE NAVIGATION UNIT AND TRANSFERRING THE NAVIGATION DVD

If your diagnosis determines the client's navigation unit is faulty, you will need to order a remanufactured replacement navigation unit (in warranty),

or send it out for repair (out of warranty). Refer to Service Bulletin 06-001, Audio, Navigation, and RES Unit In-Warranty Exchange, and Audio and

DVD Player Out-of-Warranty Repair). The order procedure on the iN is designed to minimize unnecessary replacement of parts due to client

settings, unfamiliarity with system operation, or softwaredatabase issues that cannot be resolved by hardware replacement. The Navigation System

Worksheet asks the following navigation information

^ The client's DVD color and version number on the label, and condition of the DVD (inspection for scratches).

^ The client's complaint, symptom, and other details to allow duplication of the issue by the factory.

^ The results of the diagnostic procedure from the service manual.

This information helps the Remanufacture Center and the factory to understand the problem and properly repair the core.

NOTE

The parts are not available through the Remanufactured Parts Center

Replacement navigation units do not come with a DVD because the parts center has no way of knowing the client's current DVD version. When the

new navigation unit arrives, and before disconnecting the original navigation unit, do this

1. Save the client's data (if equipped) using the Save Users Memory procedure

^ Refer to the applicable service manual, or

^ Online, enter keywords NAVI DIAG, select Navigation System Diagnostic Mode from the list, and look for Save Users Memory.

2. With the engine running, open the navigation unit door, and eject the DVD from the original unit. To avoid scratching or damaging the DVD,

temporarily place the DVD in a jewel case.

NOTE

If the DVD will not eject, write that information clearly on the core return form, and order a DVD from the Acura Disc Fulfillment Center.

3. Install a new navigation unit

^ Refer to the navigation section in the applicable service manual, or

^ Online, enter keywords NAVI REMOVAL, and select Navigation Unit RemovalInstallation from the list.

4. Reinstall the client's original DVD, verifying that the DVD is free of deep scratches or smudges.

5. Check online for any service bulletins prescribing patches that should be applied to the replacement navigation unit.

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HDD VERSION IDENTIFICATION BY MODEL

For navigation Systems that use the first-generation HDDflash memory card (1996-99 3.5RL, 1999 3.21L), transfer the HDD or flash memory card

to the replacement navigation unit

^ 1996-99 3.5RL models If you are replacing the navigation unit, make sure you transfer the HDD or the flash memory card from the original unit

to the replacement unit.

^ 1999 3.2TL models The original HDD navigation unit is no longer available. You can either try to send it to Alpine for repair (see Service

Bulletin 06-001, Audio, Navigation, and RES Unit In-Warranty Exchange and Out-of-Warranty Repair), or replace it with the 2000 IL DVD

navigation unit. Make sure you also order a black label DVD since the DVD does not come with the new navigation unit.

For navigation systems that use an HDD, check the software version and compare the version to the chart.

HOW TO IDENTIFY HDD SOFTWARE VERSIONS

To determine the navigation software version in a vehicle

^ Make sure you are on the map screen, then press INFO.

^ Push the interface dial to the right to select OTHER.

^ Rotate the interface dial to highlight SystemDevice Information, then press the ENTER button.

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^ The following information appears

- Software version

- Database version

- Device number

^ To exit, press the MAPGUIDE button.

Software Patches

Occasionally, problems are discovered after a software version is released, either with the original software version that came with the vehicle, or a

map update purchased by the client. Many software related problems can be repaired with software updates (patch CD).

Before assuming a navigation problem is hardware related, check the iN for software updates, and see if your client's problem is resolved with a

patch CD.

REPLACING THE NAVIGATION CONTROL UNIT OR THE NAVIGATION HDD

First Generation HDD

If your diagnosis determines the client's navigation unit is faulty, you will need to order a new part or send it out for repair. Refer to Service Bulletin

06-001, Audio, Navigation, and RES Unit In-Warranty Exchange and Out-of-Warranty Repair). The order procedure on the iN is designed to

minimize unnecessary replacement of parts due to client settings, unfamiliarity with system operation, or softwaredatabase issues that cannot be

resolved by hardware replacement. The Navigation System Worksheet asks the following navigation information

^ The client's complaint, symptom, and other details to allow duplication of the issue by the factory.

^ The results of the diagnostic procedure from the service manual.

This information helps the factory to understand the problem and properly repair the core.

NOTE

The following parts are not available through the Remanufactured Parts Center

1. Remove the original navigation unit. Either order a new navigation unit or send the unit out for repair. Refer to SB 06-001 for more information

^ Refer to the applicable service manual, or

^ Online, enter keywords NAVI DIAG, select

Navigation System Diagnostic Mode from the list, and look for Save Users Memory.

2. Install a new navigation unit

^ Refer to the navigation section in the applicable service manual, or

^ Online, enter keywords NAVI REMOVAL, and select Navigation Unit RemovalInstallation from the list.

3. Check online for any service bulletins prescribing patches that should be applied to the replacement navigation unit.

4. Park the vehicle outside, and do the system initialization. Online, look up the navigation system TQI service bulletin that applies to the client's

vehicle. This assures that all components connected to, or controlled by, the navigation unit are working properly. The TQI procedure includes a

short test to ensure that the navigation unit has synchronized its maps with the current location obtained during the GPS initialization

(map-matching).

Second Generation HDD

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The audio-navigation unit and HDD are only available as separate parts. There is a built in anti-theft protection referred to as mating to limit

replacing an HDD or audio-navigation unit. Refer to Audio- Navigation Unit and HDD Service Precautions in General Troubleshooting of the

applicable service manual for more information.

If you substitute an audio-navigation unit for troubleshooting, you must substitute a combined audio-navigation unit and HDD. Do not substitute the

audio-navigation unit or HDD separately.

If your diagnosis determines that the audio-navigation unit is at fault, the replacement unit does not come with an HDD. Transfer the original HDD

to the new audio- navigation unit. All the client's settings, music, and personal information are transferred with the HDD.

NOTE

If the HDD is not transferred to the replacement audio-navigation unit, an HDD Access Error appears on the display.

ORDERING A REPLACEMENT HDD

If you need to replace the HDD, it is available through the parts ordering system as a restricted part. You will need the vehicle VIN to complete the

order. The VIN allows the supplier to confirm the current software version being used by the client. When the HDD arrives at the dealership, install

the HDD in the audio- navigation unit, then check any official Honda service website for any patches or updates related to the navigation system.

NOTE

If the HDD is not transferred to the replacement audio-navigation unit, an HDD Access Error appears on the display.

ORDERING AN ANNUAL HDD UPDATE

To order an update disc for the HDD system, contact the Acura Disc Fulfillment Center. You can also order the update disc online. Go to the website

and select the model and year to find updates. The client's navigation system manual provides additional ordering and installation information. This

information is located in the Client Assistance section.

Follow the instructions included with the update disc on how to load the update information into the navigation system.

ENTERING THE ANTI-THEFT CODE ON AN HDD UNIT

Any time power is disconnected from the navigation unit, the 5-digit anti-theft code must be entered on the navigation system display. This 5-digit

code can be found on a small code card or label in the glove box. Enter the 5-digit code, then select Done.

If the code card is lost or unavailable, you can get the code from the iN (Interactive Network) using the navigation system serial number. The system

serial number can easily be obtained without removing the navigation unit. To get the serial number and the code, do this

^ Press and hold the MENU, MAPGUIDE, and CANCEL buttons at the same time.

^ At the Select Diagnosis Items screen, select Detail Information & Settings, select Unit Check, then ECU INFO. The system runs a brief

diagnostic, then the navigation unit serial number is displayed at the bottom of the screen.

^ Use the navigation Anti-theft code inquiry option on the iN to look up the 5-digit navigation anti-theft code. The iN may display more than one

code for a given serial number. This is because serial numbers are not unique. You may have to try more than one 5-digit code if listed.

^ If no code is shown, or the code(s) given do not work, call the American Honda Warranty department. Do not call Tech Line.

When you replace a navigation unit, be sure to remove the old code card, and give the client the new anti-theft security code card.

ANSWERING CLIENT QUESTIONS ABOUT NAVIGATION SYSTEM COVERAGE

Some clients may ask questions regarding a city, address, or POI (point of interest) covered by the navigation system. It is better to verify a coverage

question on an actual vehicle than to disappoint your client by promising coverage that may be incomplete or missing in their area. The following

suggestions can be used to answer coverage inquiries from your client.

^ How do I find the local address of a business that is part of a national chain (for example, Starbucks)

There are three ways to find the local address to businesses

- If you know the phone number of the business, select Phone Number and enter the 10-digit phone number (area code plus seven-digit

number).

- Select Name and enter Starbucks. For more common business names, like McDonald's, you may have to search through a list that includes

other businesses like McDonald's Welding, McDonald's Automotive, etc.

- With DVD Select Category, then Restaurant. Enter the keyword Star. The resulting list includes all restaurants that have the letters Star

anywhere in the name.

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NOTE

This search method may not work on all 2004 and earlier vehicles.

- With HDD Select Place Category, then Restaurant. Under Sub category, select All Types, then Place Name. Enter keyword Star. The

resulting list includes all restaurants that have the letters Star anywhere in the name.

^ Is my address covered by the navigation system

Using a current production vehicle (of the same model), try entering the client's address (street first) to see if their area is covered. Always enter

the street first, because sometimes their city may be included in a neighboring township, or under some larger metropolitan city name. If the

address is shown in a later year vehicle but not your client's vehicle, recommend that your client purchase an update.

If the client's address is not in the current database, you can store the client's address as a map input. Refer to ViewingSaving the current

location in the navigation manual.

^ Is my city covered by the navigation system

For general questions about whether a city is covered, view the map coverage link on the DVD order site. On the site, you enter a year and

model, and then click on the Coverage link. You then select a state or province, and the cities are listed. Of course, this does not guarantee that

the client's road or address is in the system. Verifying on an actual production vehicle is always the best guarantee that your information is

accurate.

^ The gas station on my corner is now a restaurant. Why is it still incorrect in the navigation system

For POI-related client questions, explain that businesses are constantly moving, and there can be a considerable lag in updating the millions of

POIs in the system. The database is updated annually, and the best way to verify whether the P01 is accurate is to verify the inquiry on a current

production vehicle.

^ How do I update my Gracenote software

While this is not a navigation system software, clients may ask questions about it. Refer to the audio section of the applicable owner's manual.

Answers to these and other questions regarding coverage can be found in these locations

^ In the Frequently Asked Questions section of the navigation manual.

***Acura RL V6-3.7L Technical Service Bulletin # 02-020 Date: 120816

***Acura RL V6-3.7L Technical Service Bulletin # 02-020 Date: 120816

Restraints - OPDS Unit Initialization Procedure

02-020

August 16, 2012

Applies To:

Models with OPDS Unit - ALL

Initializing the OPDS Unit

(Supersedes 02-020, dated July 16, 2004, to revise the information marked by the asterisks)

REVISION SUMMARY

*^Under TOOL INFORMATION, Honda Diagnostic System (HDS) software information was changed.

^ Under INITIALIZING THE OPDS UNIT: HONDA DIAGNOSTIC SYSTEM, new information was added.

^ Under INITIALIZING THE OPDS UNIT: MANUAL MODE, a step was deleted.*

To work properly, the occupant position detection system (OPDS) unit must be initialized whenever you replace the SRS unit, the OPDS unit, or the

seat-back cover or seat-back cushion in the front passenger's seat.

You can initialize the OPDS unit two different ways: (1) using the Honda Diagnostic System (HDS) or (2) using the Manual Mode.

TOOL INFORMATION

*Honda Diagnostic System (HDS) with latest software version.*

or

SCS Service Connector: PIN O7PAZ-0010100 (Two required for 3.5RL.)

WARRANTY CLAIM INFORMATION

For warranty claim information, refer to the appropriate service bulletin or the flat rate manual.

INITIALIZING THE OPDS UNIT: HONDA DIAGNOSTIC SYSTEM

*NOTE:

This bulletin applies to vehicles with an OPDS unit. For information on vehicles equipped with an ODS unit, refer to these job aids and training

modules.

^ Job Aid:SRS Troubleshooting Process

^ Job Aid: SRS Occupant Detection System (ODS) Troubleshooting and Repair

^ Training Module: RSC24 Restraints TIS Procedures

^ Training Module: RSC26 Restraints System Repair Procedures*

15

1. Adjust the front passenger's seat-back to a normal upright position, and remove anything that is on or near the seat.

2. Start the engine, and turn on the A/C. Close the doors and windows, and run the A/C in Recirculation mode for 30 minutes. (This will dry out

any moisture that may be in the front passengers seat.)

3. Turn the ignition switch to LOCK (0).

4. Connect the Honda Diagnostic System (HDS) with the latest software version to the 16P data link connector (DLC).

5. Turn the ignition switch to ON (II), and then turn on the HDS.

6. At the screen prompts, enter the VIN and the odometer reading, and then verify the correct date and time.

7. From the System Selection Menu screen, select SRS.

8. From the Mode Menu screen, select Miscellaneous Test.

9. From the Miscellaneous Test Menu screen, select OPDS Initialization.

10. Follow the remaining screen prompts to complete the OPDS initialization process. If the initialization fails, try initializing the OPDS unit using

the Manual Mode.

INITIALIZING THE OPDS UNIT: MANUAL MODE

1. Adjust the front passenger's seat-back to a normal upright position, and remove anything that is on or near the seat.

2. Start the engine, and turn on the A/C. Close the doors and windows, and run the A/C in Recirculation mode for 30 minutes. (This will dry out

any moisture that may be in the front passenger's seat.)

3. Turn the ignition switch to LOCK (0).

4. All models except 3.5RL: Connect the Honda Diagnostic System (HDS) with the latest software version to the 16P data link connector (DLC).

Leave the ignition switch turned to LOCK (0). Turn on the HDS.

5. 3.5RL only: Plug the SCS service connector into the 2P service check connector. Do not use a jumper wire. Refer to page 24-88 of the 1996-01

3.5RL Service Manual for details. (In ISIS, use the keyword OPDS, and select Initializing the OPDS from the list.) Go to step 7.

6. From the Select Mode screen, select SCS, and follow the screen prompts.

16

7. Plug the SCS service connector into the 2P memory erase signal (MES) connector, as shown.

Do not use a jumper wire. (For a 3.5RL, you need a second SCS service connector for this step.)

8. Turn the ignition switch to ON (II).

9. Watch the SRS indicator. (It comes on for about 6 seconds and then goes off.) Unplug the SCS service connector from the 2P MES connector

within 4 seconds after the indicator goes off.

10. When the SRS indicator comes on again, plug the SCS service connector into the 2P MES connector within 4 seconds after the indicator comes

on

11. When the SRS indicator goes off, unplug the SCS service connector from the 2P MES connector within 4 seconds.

12. Watch the SRS indicator:

17

^ If the indicator blinks twice and then goes off, the OPDS unit is initialized. Turn the ignition switch to LOCK (0), and disconnect the HDS

(all models except 3.5RL) or unplug the SCS service connector from the 2P service check connector (3.5RL only). Return the vehicle to

your customer.

^ If the indicator blinks twice and then stays on, the OPDS unit is initialized, but the SRS DTCs need to be cleared. Go to step 13.

^ If the indicator stays on without first blinking, the OPDS unit is not initialized. Repeat steps 3thru 10.

13. Turn the ignition switch to LOCK (0), Disconnect the HDS (all models except 3.5RL) or unplug the SCS service connector from the 2P service

check connector (3.5RL only).

14. Plug the SCS service connector into the 2P MES connector. Do not use a jumper wire.

15. Turn the ignition switch to ON (II).

16. Watch the SRS indicator. (It comes on for about 6 seconds and then goes off.) Unplug the SCS service connector from the 2P MES connector

within 4 seconds after the indicator goes off.

17. When the SRS indicator comes on again, plug the SCS service connector into the 2P MES connector within 4 seconds after the indicator comes

on.

18. When the SRS indicator goes off, unplug the SCS service connector from the 2P MES connector within 4 seconds. (The SRS indicator blinks

twice to indicate that the memory has been cleared.)

19. Turn the ignition switch to LOCK (0), and wait for 10 seconds.

20. Turn the ignition switch to ON (II). (The SRS is OK if the SRS indicator comes on for 6 seconds and then goes off.) If the DTC clearing fails,

repeat the process two more times. If the DTC clearing fails again, check for set SRS DTCs, and troubleshoot in accordance with the

appropriate service manual.

Disclaimer***Acura TSX V6-3.5L Technical Service Bulletin # 10-003 Date 100421

Disclaimer***Acura TSX V6-3.5L Technical Service Bulletin # 10-003 Date 100421

Body - Hood FluttersVibrates At Highway Speeds

10-003

April 21, 2010

Applies To

2009 TSX - ALL

2010 TSX - From VIN JH4CU2...AC000001 thru JH4CU2...AC020931

2010 TSX V6 - From VIN JH4CU4...AC000001 thru JH4CU4...AC002939

Hood Vibrates or Flutters on Rough Roads or at Highway Speeds (Supersedes 10-003, dated March 12, 2010, to revise the information marked by

the asterisks.)

REVISION SUMMARY

Under Applies To, some 2010 TSXs were added.

SYMPTOM

The trailing edge of the hood vibrates or flutters when you drive on rough roads or at highway speeds.

PROBABLE CAUSE

Insufficient support from the rear hood seal on the cowl cover.

CORRECTIVE ACTION

Replace the rear hood seal.

PARTS INFORMATION

Rear Hood Seal

PN 74143-TL0-305

WARRANTY CLAIM INFORMATION

The normal warranty applies.

Operation Number 8121A4

147

Flat Rate Time 0.1 hour

Failed Part PN 74143-TL0-G01

Defect Code 03217

Symptom Code 04505

Skill Level Repair Technician

REPAIR PROCEDURE

1. Pull the original hood seal up and away from the flange on the cowl cover.

2. Press the new hood seal down onto the flange, making sure it is firmly in place.

***Acura TL AWD V6-3.7L Technical Service Bulletin # 00-037 Date: 100714

***Acura TL AWD V6-3.7L Technical Service Bulletin # 00-037 Date: 100714

Brakes - Brake Disc Refinishing Information

00-037

July 14, 2010

Applies To:

ALL Models

Brake Disc Refinishing Guidelines

(Supersedes 00-037, dated October 5, 2006, to revise the information marked by the asterisks)

*REVISION SUMMARY

The requirement to refinish new brake discs was removed.*

American Honda does not allow replacement of brake discs under warranty unless the brake disc is beyond its service limit for refinishing. If the

brake disc is within its service limit, you must refinish it. Maximum refinishing limits may be found in the Conventional Brakes section of the

appropriate service manual.

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*Refinish brake discs only when they are scored or out of specification for runout or parallelism. See the appropriate service manual for the

specifications.*

American Honda requires refinishing of the front brake discs with an on-car brake lathe that mounts to the steering knuckle. Use of an on-car,

steering knuckle-mounted lathe is critical because it corrects runout of the hub and disc as an assembly. Experience has shown that very small

amounts of runout, not felt as brake pulsation initially, will grow and become noticeable as discs are subjected to heat and wear over time and

mileage. Two on-car brake lathes are recommended. The Kwik-Lathe, Model Number KWY-108000501, is supported with automatic shipments of

adapters for new models, when required. The Accu-turn On-car Brake Lathe, Model ACCHONOCLPKG, is also recommended.

A power driver is required for the rear wheel drive NSX and is highly recommended for all others. The model number for the Kwik-Lathe power

driver is KWY-108012005; the Accu-turn lathe includes a power driver. Here are some advantages of using power drivers:

^ The disc is rotated at the optimum speed for a smooth and consistent cut.

^ There is no need to climb in and out of the vehicle to start and stop the engine, or shift the transmission.

^ Securing the opposite wheel with a tie-down strap is not required.

^ There is no waiting for the engine to return to idle and no concern about engine speed changes that can adversely affect brake disc cut and finish.

^ The Traction Control System (TCS) or Vehicle Stability Assist (VSA) is not involved.

^ Consistent cutting speed increases cutting tool life.

ORDERING INFORMATION

Order brake lathes and component parts through the Acura Tool and Equipment Program. To place an order, call or use the fax order form provided

in your Acura Tool and Equipment Program Catalog. Phone lines are open Monday thru Friday from 7:30 am to 7:00 pm Central Time.

WARRANTY CLAIM INFORMATION

None, this bulletin is for information only.

FRONT BRAKE DISCS

The following guidelines show the Kwik-Way lathe setup, the Accu-turn lathe setup is similar.

Setting Up the Vehicle

Put the transmission in Neutral. If you are not using the power drive system, start the engine, and let it warm up to its normal operating temperature

so the idle speed will stabilize to its lowest rpm.

NOTE:

MDX, RDX and all 4WD vehicles must have all four wheels off of the shop floor.

Raise the vehicle on a lift.

Check for loose wheel bearings. You must replace loose wheel bearings before you refinish the brake discs. If you do not, the brake lathe will not

correct for brake disc runout, resulting in an uneven finish and brake pulsation.

Remove the front wheels, then reinstall the wheel nuts with flat washers to compensate for the removed wheel. Torque the wheel nuts to the required

specification (see the appropriate service manual).

Remove the caliper assembly. Use a wire or a S-hook to hold the caliper to the spring or damper tower. Do not kink the brake hose or use it to

support the caliper. If you are not using the power drive system and the vehicle has TCS or VSA, make sure you install a brake pad spreader between

the pads on the hanging caliper. Also, make sure the system is turned off anytime the engine is started. If the system is not turned off, the brakes may

activate, causing the brake pads on the hanging caliper to hit each other or the caliper pistons to fall out.

153

Install the vibration damper on the brake disc. If you are not using the power drive system, make sure you install the protective band around the

wheel nuts.

If you are not using the power drive system, use a fabric tie-down strap to secure the brake disc that is opposite to the one you are refinishing. If you

are working on an Integra Type-R, do not use a tie-down strap; let both front wheels turn freely.

Mounting the Brake Lathe

154

Remove the tool bed from the brake lathe, then mount the brake lathe to the steering knuckle with an Acura 1-piece speed mount. These mounts

provide quicker, more accurate mounting, and can be ordered through the Acura Tool and Equipment Program (see ORDERING INFORMATION).

Acura 1-Piece Speed Mounts

^ P/N KWY-108006000 (For most models)

^ P/N KWY-108007500 (MDX with two-piston calipers)

^ P/N KWY-108009000 (TL with Brembo brakes)

^ P/N KWY-108009500 (2005-07 RL)

Attaching the Power Drive System

1. Make sure the drive motor assembly on the power drive system is level with the brake disc.

155

2. Attach the mounting yoke to the brake disc, and secure it with one of the wheel nuts. Torque the wheel nut to the required specification (see the

appropriate service manual).

3. Attach the driveshaft on the drive motor assembly to the mounting yoke, making sure the center line of the driveshaft is level with the spindle nut

on the wheel hub.

4. Set the lower toggle switch on the drive motor assembly to FWD (counterclockwise rotation) or REV (clockwise rotation).

Setting Up and Adjusting the Brake Lathe

156

Use Kwik-Way cutting bits, P/N KWY-109109223, and the holding screws that come with them. These bits are stamped KW and are available

through the Acura Tool and Equipment Program (see ORDERING INFORMATION).

Before you use the brake lathe, inspect the tips of the cutting bits with a magnifying glass to make sure the tips are not worn out. Each bit has three

tips. If a tip is worn, rotate the bit, and use a new tip. A worn tip produces a poor finish and may cause chattering.

Reinstall the tool bed on the brake lathe with the top of the cutting bits facing up and the feed knobs facing down. Adjust the tool bed until the brake

disc is centered between the cutting bits. For proper refinishing, the brake disc must turn toward the top of the cutting bits.

Do not set the cutting depth on the brake lathe to more than 0.2 mm (0.008 in.) This is two divisions on the cutting knob. Make sure you start your

cut at least 3 mm (0.12 in.) beyond the worn area on the brake disc.

157

If you are cutting a larger diameter brake disc such as that used on MDXs and 1986-90 Legends, make sure you use the 150 cutting bit holders.

These bit holders available through the Acura Tool and Equipment Program (see ORDERING INFORMATION), supersede the original bit holders

and provide better cutting coverage for larger diameter brake discs. Each bit holder is clearly marked for proper installation on the tool holder.

Cutting the Brake Disc

To get the smoothest cut and the best brake disc finish, always use the slowest feed speed on the tool bed feed motor. Place the drive belt on the

smallest pulley of the feed motor and on the largest pulley of the hand wheel.

Make sure the lower toggle switch on the power drive system drive motor assembly is set to the proper rotation to turn the brake disc toward the top

of the cutting bits. Plug the tool bed feed motor into the power outlet on the drive motor assembly, then turn on the drive motor with the upper toggle

switch on the assembly.

If you are not using the power drive system, make sure the transmission is in 1st gear or Reverse (2nd gear on Integra Type-Rs) and the engine is

idling, but not at a fast idle. If the transmission and engine are at higher gears and speeds, you will damage the cutting bits.

Turn on the tool bed feed motor, and snap it into place; there should be tension on the feed belt. Cut the brake disc until the cutting bits clear the

outer edge of the disc. The cutting bits should produce a smooth, consistent finish with no chatter marks or grooves.

If the disc did not clean up entirely on the first pass, reset the brake lathe and make a second pass.

Finishing the Job

Remove the vibration damper and the protective band (if used). Use a micrometer to measure the thickness of the brake disc. Make sure the

thickness is within the service manual specifications. Clean the brake disc with soapy water or brake cleaner, then wipe it dry. Use a vacuum cleaner

to remove any dust or chips, but do not use compressed air.

Unplug the tool bed feed motor from the drive motor assembly, and remove the mounting yoke from the brake disc. Remove the speed mount from

the steering knuckle.

Apply a small amount of Molykote 77 grease to the brake pad shims. Reinstall the caliper assembly. (If you did not use the power drive system, use

the brake pad spreader to push the pistons back into the caliper.) Torque the nuts and bolts to the required specification (see the appropriate service

manual).

Refinish the other front brake disc using the same guidelines.

Check the brake fluid level, then test-drive the vehicle to make sure the brake pedal is firm and does not pulsate. Lightly apply the brakes about 20

times during the test-drive to seat the brake pads.

REAR BRAKE DISCS

It is possible to use an on-car lathe on some models if the rear caliper mounts are low enough to allow the lathe to clear the vehicle body. A power

driver is needed for front wheel drive models. Refinish rear brake discs on bench mounted equipment if necessary.

Follow the same guidelines you used for refinishing front brake discs, noting these differences:

^ MDX: If you are not using the power drive system, make sure the transmission is in low gear and the VTM-4 LOCK switch is on (the light in the

switch is lit).

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^ All others: Mount the brake lathe to the rear knuckle with the Acura 2-Piece Adapter (P/N KWY-108102504). You can order the 2-piece adapter

through the Acura Tool and Equipment Program (see ORDERING INFORMATION).

Disclaimer ***Acura ZDX V6-3.7L Technical Service Bulletin # 10-012 Date: 120830

Disclaimer ***Acura ZDX V6-3.7L Technical Service Bulletin # 10-012 Date: 120830

Electrical - MID Displays 'CHECK BATTERY SENSOR'/DTC B1192

10-012

*Applies To:

2010 MDX - From VIN 2HNYD2H..AH5OOOO1 thru 2HNYD2H..AH509654

2010 ZDX - From VIN 2HNYB1H..AH500001 thru 2HNYB1H..AH501670*

August 30, 2012

MID Displays CHECK BATTERY SENSOR With DTC B1192 Stored

(Supersedes 10-012, dated May 14, 2010, to revise the information marked by asterisks)

*REVISION SUMMARY

Under PARTS INFORMATION, MDX and ZDX part numbers were changed.*

SYMPTOM

The MID displays CHECK BATTERY SENSOR, and DTC B1192 (gauge control module lost communication with the battery sensor) is stored.

NOTE:

The MID may also display other battery messages. Do not use this service bulletin if the MID displays BATTERY CHARGE LOW or

REPLACE BATTERY.

PROBABLE CAUSE

The battery sensor assembly on the negative battery cable has failed.

CORRECTIVE ACTION

Replace the negative battery cable.

PARTS INFORMATION

Negative Battery (Ground) Cable:

*MDX - P/N 06326-STX-A00

ZDX - P/N 32600-STX-A03*

SPECIAL TOOL

Acura Computer Memory Saver: T/N EZRMS4000A

NOTE:

The Honda version of this special tool, T/N EZRMS4000H, was shipped to Acura dealers in 2006.

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*Additional Memory Saver tools can be ordered through Acura Tool and Equipment Program Online Catalog: Log on to the interactive Network

(iN). Click on Service/Quick Link/Tool and Equipment Program or call.*

WARRANTY CLAIM INFORMATION

The normal warranty applies.

Operation Number: 710103

Flat Rate Time: 0.2 hour

Failed Part: 32600-STX-A01

Defect Code: 06801

Symptom Code: 03205

Skill Level: Repair Technician

DIAGNOSIS

Check that the battery sensor fuse is the correct type and is not blown, and that the battery sensor 2P cable is connected:

^ On MDX, check for a blown No.9 (7.5 A) micro fuse in the main under-hood fuse box.

- If the No.9 fuse is blown, replace it with a 7.5 A micro fuse. Clear the DTC and the MID message, then recheck the system. If the fuse blows

again, troubleshoot its cause.

- If the No.9 fuse is OK, go to REPAIR PROCEDURE.

On ZDX, check for a blown No.11(7.5 A) mini fuse in the auxiliary under-hood fuse/relay box.

A 7.5 A micro fuse will fit in the No.11 slot, but won't provide the necessary electrical contact. This could lead to a misdiagnosis, because this poor

contact will eventually set the same DTC (B1192) and MID message (CHECK BATTERY SENSOR) as if the battery sensor has failed.

- If the No.11 fuse is blown, or is a micro fuse, replace it with a 7.5 A mini fuse. Clear the DIG and the MID message, then recheck the system. If

the fuse blows again, troubleshoot its cause.

- If the No.11 fuse is OK, and a 7.5 A mini fuse is in the slot, go to REPAIR PROCEDURE.

REPAIR PROCEDURE

1. Make sure the computer memory saver is fully charged and ready to use.

2. Write down the anti-theft code for the audio system or the audio/navigation system.

3. Connect the computer memory saver to the data link connector (DLC).

4. Make sure the ignition switch is in LOCK (0). On ZDX models with the keyless access system, make sure that the power mode is set to

VEHICLE OFF.

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5. Disconnect the battery sensor 2P connector.

6. Disconnect the negative battery cable, and isolate it from the battery.

7. Remove the bolt securing the ground cable to the vehicle's body, then remove the negative battery cable assembly.

8. Attach the new negative battery cable assembly ground cable to the body. Torque its bolt to 6.9-11.8 Nm (5.0-8.7 lb-ft).

9. Attach the negative battery cable to the negative battery terminal. Torque its nut to 4.0-6.0 N.m (3.0-4.5 lb-ft).

10. Connect the battery sensor 2P connector.

11. Apply multipurpose grease to the battery terminals to prevent corrosion.

12. Disconnect the computer memory saver from the DLC.

13. Do the power tilt and telescopic steering wheel system memorization procedure:

^ On MDX, insert the retractable key into the ignition switch, then remove it. The steering wheel automatically moves fully in and up to let you

know the system has reset.

^ On ZDX, insert the retractable key into the ignition switch, then remove it. Or, on models with the keyless access system, set the power mode to

VEHICLE OFF. With either system, the steering wheel automatically moves fully up to let you know the system has reset.

14. Turn on the radio, and check the channel presets to make sure they are working.

15. If the tailgate was opened while the battery was disconnected, the power tailgate control unit must be reset. With both battery cables attached,

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reset the control unit by manually lowering and fully closing the tailgate. Operate the power tailgate to make sure it has reset.

16. Initialize the navigation system (see page 3).

17. To clear the Battery Sensor DTC using the HDS, from the system selection menu:

^ Select BODY ELECTRICAL, then select GAUGES from the sub-system menu.

^ Next, select DTCs and clear the Battery Sensor DTC, using the CLEAR DTCs button.

18. To clear the AcuraLink message:

^ Press and hold MENU, MAP, and CANCEL simultaneously for about 5 seconds until the display changes to the DIAGNOSTIC ITEMS

mode.

NOTE:

DO NOT select DATA RESET on this screen; doing so will deactivate the client's AcuraLink account and all its settings.

^ Using the navigation system's interface dial, highlight DETAIL INFORMATION & SETTING, then select it by pressing Enter.

^ Select XM (HIP).

^ Select XM (HIP) DIAG.

^ Select DIAGNOSTIC INFO.

^ Select the Battery Sensor DTC; a message will appear; press Enter. At the "delete DTC" confirmation screen, press Enter, then Yes. The

DTC and AcuraLink display message will be erased.

INITIALIZING THE NAVIGATION SYSTEM

Any time the navigation system loses power, such as through battery disconnection, it must be initialized by doing these procedures, in this order:

^ Entering the Security Code

^ GPS Initialization

^ Map Matching

Entering the Security Code

Turn the ignition switch to ON (II). For ZDX models with the keyless access system, select the ON mode. Enter the client's 5-digit anti-theft security

code.

If the security code is lost or unavailable, you can get it from the iN using the navigation unit's serial number. To get the serial number without

removing the audio-navigation unit, do this:

^ Press and hold the MENU, MAP/GUIDE, and CANCEL buttons at the same time.

^ At the Select Diagnosis Items screen, select Detail Information & Settings > Unit Check > ECU Info.

The system runs a brief diagnosis, then the audio-navigation unit's serial number displays at the bottom of the screen.

^ Use the Anti-Theft Code Inquiry option on the iN to enter the navigation unit's serial number, which will then provide its 5-digit anti-theft code.

The iN may display more than one code for a given serial number. Because serial numbers are not unique, you may have to try entering more than

one 5-digit code. If no anti-theft code is shown, or if the codes given do not unlock the audio-navigation unit, call the Honda Automobile

Warranty Department.

GPS Initialization

Depending on the length of time the battery was disconnected, the system may require GPS initialization.

^ After battery reconnection, if the navigation system displays the disclaimer screen, GPS initialization is not needed. Go to Map Matching.

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^ If GPS initialization is needed, this text box appears on the navigation screen:

To initialize the GPS system:

^ Park the vehicle outside with an unobstructed view of the sky, and leave the engine running. The system searches for available GPS satellites, and

gets their orbital signal information.

NOTE:

The average time to acquire a GPS signal is less than 10 minutes, but it can take as long as 45 minutes.

^ Once the navigation system acquires its GPS signal, it displays the disclaimer screen. Go to Map Matching.

^ If the system does not initialize within 10 minutes, this screen appears:

Follow the screen's instructions, moving the vehicle to a different location away from tall buildings, large trucks, trees, parking structures,

mountains, and/or tunnels.

Once the system initializes, the disclaimer screen appears. Go to Map Matching.

Map Matching

Drive the vehicle on a road shown on the navigation system's map screen. Do not enter a destination at this time.

When the name of the current road you are driving on appears at the bottom of the screen, the initialization process is complete.

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 08-051 Date: 130221

Disclaimer***Acura TL AWD V6-3.7L Technical Service Bulletin # 08-051 Date: 130221

AcuraLink(R) - Warranty Exchange, Out of Warranty Repair

08-051

February 21, 2013

Applies To:

See VEHICLES AFFECTED

AcuraLink Control Unit (XM/HIP Receiver) In-Warranty Exchange/

Out-of-Warranty Repair

(Supersedes 08-051, dated March 7, 2011, to revise the information marked by the black bars and asterisks)

REVISION SUMMARY

*^ Under VEHICLES AFFECTED, the model years and models were changed.

^ Under PARTS INFORMATION, some 2012 and 2013 model year parts were added.*

BACKGROUND

Remanufactured AcuraLink control units

(XM receivers) are now available for certain models.

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VEHICLES AFFECTED

293

PARTS INFORMATION

COMPONENT REPLACEMENT POLICY

Use only remanufactured components for warranty repairs on client vehicles. Follow the warranty information and procedures given in this service

bulletin.

^ Use new components to repair new, unsold vehicles.

^ A new component may be used to repair a client's vehicle only if the remanufactured component is currently unavailable from American Honda.

^ You must receive authorization from your District Parts and Service Manager (DPSM) before ordering a new component.

WARRANTY CLAIM INFORMATION

Operation Number: From the Flat Rate Manual

Flat Rate Time: From the Flat Rate Manual

Failed Part: Use the parts catalog in ISIS to look up the appropriate original factory equipped part number.

Defect Code: From the Flat Rate Manual

Symptom Code: From the Flat Rate Manual

Part used for repair: Use the RM part number from the repair order.

Example: P/N 39820-TL2-A52RM

Skill Level: Repair Technician

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IN-WARRANTY EXCHANGE DIAGNOSIS

Service Consultant:

1. Interview the client to get as much information as possible. Information such as where and when the problem occurs is vital to the diagnosis

including any information/dates of exchanges between the client and XM support. This information also helps you to determine if the AcuraLink

control unit is operating normally, or if a problem exists with the client's XM account. Write the complaint on the repair order.

2. Call XM Satellite Radio at 800-852-9696 to verify the client's account status and the current services being provided. For example, is the client

paying for XM, but not traffic or weather?

NOTE:

Call and verify the account status.

Service Technician:

1. Print out the AcuraLink Control Unit Core Return Form from an iN workstation.

From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Enter the model and the model year.

- Enter keywords ACURALINK CORE RETURN.

- Select AcuraLink Control Unit Core Return

Form from the list.

2. Duplicate and confirm the problem using the client information written on the repair order, then write down the results on the repair order.

Using the SYMPTOM TROUBLESHOOTING INDEX in the appropriate service manual, find the symptom that matches the client's complaint,

and follow the diagnostic procedure:

^ Refer to the appropriate section in the service manual, or

^ From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Enter the model and the model year.

- Enter keyword ACURALINK.

- Select the appropriate Service Bulletin,

ServiceNews article, or Symptom

Troubleshooting from the list.

3. Repair the vehicle according to your diagnosis, then confirm the repair by trying to duplicate the client's original complaint:

^ If the problem is gone, return the vehicle to the client.

^ If the problem is still there, go to step 4.

4. Replace the AcuraLink control unit with a remanufactured unit:

^ For warranty repairs, go to IN-WARRANTY EXCHANGE.

^ For vehicle service contract (VSC) and certified used car (CUC) repairs, call.

For goodwill repairs, contact your DPSM.

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IN-WARRANTY EXCHANGE

Service Technician:

1. If, after reviewing all publications available through the iN and talking directly to XM support you cannot repair the problem, order a

remanufactured AcuraLink control unit through the Open Ordering System.

2. You will receive a remanufactured AcuraLink control unit, packed in a reusable shipping box. Save this box and the packing materials. You must

return the failed AcuraLink control unit core in this box. Otherwise, your dealership risks being billed a $1,500.00 core loss charge and the core

will be sent back to your dealership.

3. Remove and replace the failed AcuraLink control unit:

^ Refer to the Audio, Navigation, and Telematics section of the appropriate service manual, or

^ From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Enter the model and the model year.

- Online, enter keywords ACURALINK REMOVAL, and select AcuraLink Control Unit (XM Receiver) Removal/Installation from the

list.

NOTE:

Call XM Satellite Radio at 800-852-9696 to update the client's account with the new XM/HIP serial number. Also, call Acura Client

Services to reactivate AcuraLink.

4. Make sure the failed AcuraLink control unit core is not disassembled. If the core is disassembled, your dealership will be debited a $1,500 core

loss charge.

5. Put the failed AcuraLink control unit core in the same box that the remanufactured unit came in.

Parts Manager:

6. Place the printed copy of the completed AcuraLink Control Unit Core Return Form and the paid warranty claim form into the core return box

with the failed AcuraLink control unit core.

7. Ship the failed AcuraLink control unit core to the appropriate location by using the prepaid shipping label that came with the remanufactured

AcuraLink control unit. If you need additional prepaid shipping labels, contact Remanufactured Parts Operations.

^ Complete the shipping label with your dealer information.

^ Pack one control unit per box, and use a separate shipping label for each one.

^ On the line requesting Your Internal Reference Information, enter YOUR DEALER NUMBER and the WARRANTY CLAIM NUMBER.

NOTE:

If the failed AcuraLink control unit core is not received at the specified address within 30 days from the warranty claim paid date, your

warranty claim will be debited, and your dealership will be issued a core loss fee of $1,500.

8. On the repair order, write down the warranty claim number, the original part number, the serial numbers from both the faulty and remanufactured

units, and the return tracking number.

9. Ship the faulty unit in the same box the remanufactured unit came in. Make sure you include this required paperwork:

^ A copy of the AcuraLink Control Unit Core Return Form.

^ A copy of the paid warranty claim.

NOTE:

If you return a failed AcuraLink control unit core without the proper forms, your warranty claim will be debited, and the core will be sent

back to your dealership.

OUT-OF-WARRANTY REPAIR

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NOTE:

If you are making a repair or exchange because of a service bulletin or a service campaign, do not use OUT-OF-WARRANTY procedures. Refer

to IN-WARRANTY EXCHANGE for more information.

Service Consultant:

1. Give your client an estimate for repairing the unit (see step 6), plus the labor cost to replace it.

Service Technician:

2. Print out the Out-of-Warranty/New Replacement

AcuraLink Control Unit Repair Form.

^ From the iN main menu:

- Click on SERVICE.

- Click on ISIS (Service Publications).

- Click on SEARCH BY VEHICLE.

- Enter the model and the model year.

- Enter keywords ACURALINK REPAIR FORM.

- Select Out-of-Warranty/New Replacement

AcuraLink Control Unit Repair Form from

the list.

3. Fill out the technician section of the Out-of- Warranty/New Replacement AcuraLink Control Unit Repair Form.

4. Remove the faulty unit. Give the unit to your parts department.

Parts Manager:

5. Fill out the parts manager section of the Out-of-Warranty/New Replacement AcuraLink Control Unit Repair Form. Make sure you include your

name, a department, and a dealership phone number in the blank space on the repair form.

6. Contact the manufacturer to request an estimate for the cost of the repair plus shipping.

Prices are subject to change; please call for a current firm price on repair.

7. Get the required paperwork:

^ Paying by check - Issue a dealership check

made out to Pioneer Electronics for the cost of the repair and return shipping.

^ Paying by credit card (Visa or MasterCard only) - the control unit repair form must be completed by the parts manager. When you use a

credit card, fill in all of these fields:

- Credit card number

- Credit card expiration date

- Printed name (as shown on credit card)

- Signature (authorized card holder)

- Phone number

- Authorized charge amount

NOTE:

If you send a faulty unit without a check or complete credit card information, it may result in additional time to process your repair, and

the manufacturer may send the unit back to you unrepaired, or they may repair it and send it back C.O.D.

^ Make a copy of the completed Out-of-Warranty / New Replacement AcuraLink Control Unit Repair Form. If you send the manufacturer the

faulty unit without a copy of the form, they will hold the unit unrepaired until they receive one.

297

8. Carefully pack the faulty unit and the paperwork in a suitable box, and label the box clearly. You are responsible for lost or damaged units; keep

all shipping documents and insurance receipts.

9. Ship the faulty unit to Pioneer Electronics via UPS.

Pioneer Electronics Service, Inc.

2161 Dividend Dr.

Columbus, OH 43228

614-777-7200

NOTE:

^ The manufacturer will repair the unit and ship it back within 5-7 working days, via UPS Ground pre paid, or 2nd Day Air (whichever you

requested). Units damaged by misuse or mishandling cannot be shipped back within the usual 5-7 days.

^ The manufacturer guarantees the repair for 90 days from the date of the paid client repair order.

10. To check on the status of your repair order, call the manufacturer.

If your client has any further questions or concerns, have them call Acura Client Services.

NOTE:

A damaged unit may need extra repair. If so, the manufacturer will call you with an estimate of any added charges.

^ If you accept the estimate, mail a dealership check for the additional amount to the manufacturer, authorize the increased amount to be

applied to the credit card payment, or have the manufacturer ship the repaired unit back to you, and you pay the difference upon arrival

(C.O.D.).

^ If you reject the estimate, the faulty unit will be returned to you along with a refund. However, you will be charged $30.00 (C.O.D.) for

diagnosis, shipping, and handling. The unit will be shipped back to you, via UPS Ground.

Completing The Out-of-Warranty/New Replacement AcuraLink Control Unit Repair Form

298

299

300

NOTE:

It is very important that you fill out this form fully and accurately. An accurate explanation of the problem and conditions helps the manufacturer

to duplicate the problem, speeding the repair, and reducing the number of No Trouble Found" (NTF) units.